Specialist, Employee Training

4 months ago

Montréal QC, Canada Bell Full time

Req Id: 420356

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.

And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.

The Training Specialist is responsible for the delivery of Bell training and support multiple channels including Bell, Virgin and The Source. The design, development, evaluation and project management are also important components of the Training Specialist role. Curriculum includes, but not limited to: sales skills, customer service, products and services, systems and processes. Training Specialists customize existing training programs and validate that training programs are instructionally sound and effective for the target audiences. Training Specialists have strong interpersonal and communication skills for a variety of delivery channels including classroom, web conference delivery, e-learning and train the trainer.

**Key Responsibilities**:

- Facilitate training at small and large events (F2F, vILT)
- Create engaging learning activities and compelling course content
- Create supporting material/media (audio, video, simulations, role plays, games etc)
- Complete needs analysis of sales channels and offer proactive training solutions
- Collaborate with Stores, Dealers, Sales and Marketing teams to provide timely training delivery to improve the sales effectiveness of the channels
- Measure and follow up on all training designed to track training effectiveness
- Provide regular project updates, and ensure the timely completion of deliverables

**Critical Qualifications**:

- Training Specialists must have a proven training and presentation portfolio.
- Previous working experience in instructional design
- Lesson and curriculum planning skills
- Ability to write effective copy, instructional text, audio and video scripts
- Ability to design and deliver facilitated learning and adoption programs.

**Preferred Qualifications**:

- Post secondary education in Adult Learning
- Experience facilitating learning to groups
- Understanding of adult learning principles
- Knowledge of the competitive telecommunication market
- Bilingual communication skills are a significant asset
- Strong proficiency in MS Office
- Experience working with a Learning Management System
- Experience in a corporate environment
- Experience working in a project environment to produce deliverables within a specified timeframe and budget

**Additional Requirements**:

- Willing to travel up to 20-30% of work time
- Ability to work outside of normal business hours when necessary due to business needs.(evenings & weekends)
- Bilingualism required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Management
**Job Status**: Regular - Full Time
**Job Location**: Canada : Quebec : Montreal || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Manitoba : Winnipeg || Canada : New Brunswick : Saint John || Canada : Newfoundland : Mount Pearl || Canada : Nova Scotia : Halifax || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Prince Edward Island : Charlottetown || Canada : Saskatchewan : Regina
**Work Arrangement**: Remote
**Application Deadline**:09/13/2024

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team m

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