IT Technical Helpdesk Support

2 weeks ago

Burlington, Canada Burlington Hydro Full time

**About this role**:
We have a unique opportunity to gain valuable work experience in our Information Technology department as an IT Technical Help Desk Support. If you are currently enrolled in a relevant program or recently graduated, this opportunity will help to prepare you for a future career in IT. At Burlington Hydro Inc. (BHI), we believe in diverse talent and that students add value and help contribute innovative ideas to support our shared success.

As a co-op student/new grad at BHI, you will have the opportunity to contribute as part of our team, and work alongside and learn from experienced and talented professionals.

Reporting to the Director of Information Services, you will be assigned to various IT operations related tasks through the Technical Support Ticketing system among other relevant responsibilities. This is an on-site position; flexibility to start in December is ideal.

**Core responsibilities**:

- Support the IT team with expediting Technical Support Tickets and technical assignments
- Results-oriented with a strong sense of accountability and ownership resulting in timely task completions
- Provide the necessary written documentation per BHI standards
- Desktop support and deployment of new PC’s/Laptops
- Network administration support
- Monitoring and recording of resource utilization (CPU / Disk / Memory utilization)
- Monitoring of backups
- Telephone VoiP support
- Telecommunications support
- Preparation of IT operations-based documentation

**Co-op duration: 4 months full-time
**What we are looking for**:

- New graduate or currently working towards a degree in Computer Science, Network Engineering, Computer Engineering or equivalent
- Knowledge of operating systems, virtual machines, mail filters, network administration, vulnerability and patch management, release upgrade management, VPN communications, telecommunications, cloud and hosting related technology solutions, and desktop technical support would be an asset

**What you will need to be successful:
- Advanced troubleshooting, problem solving, critical thinking, and analytical skills for timely resolution of Technical Support Tickets and assignments
- Advanced organization and technical skills to support independent management and timely completion of work assignments and priorities
- Excellent verbal and written communication skills including reading comprehension, with the ability to communicate effectively
- Excellent interpersonal and customer relations skills; a good work ethic with a positive approach to work and co-workers; energetic and motivated with an excellent attendance record

**Who we are**:
Established in 1945, Burlington Hydro is a local distribution company (LDC) serving the City of Burlington, with a total licensed service area of 188 square kilometres and a customer base of 68,500 customers (consisting of Residential, General Service, Street Light, and Unmetered Scattered Load customers/connections).

At Burlington Hydro, we strive to exemplify excellence in every aspect of our business. From the exacting work of our engineers and the professionalism of our customer service representatives, to our resilient operations crews and all those in-between, we work together to deliver value at every level of the organization. It’s a value proposition that lies at the very core of our company - caring for people and community, and caring about stewardship and sustainability - all with a commitment to continuous improvement in everything we do.

We rely on the skills and abilities of all of our employees to assist us in reaching our mission, goals and objectives. We put high emphasis on our Core Values and expect all employees to act consistently in accordance with those Values.

We care about our team, our work, our customers and our business. Our commitment to delivering quality service and providing a safe work environment govern all of our daily activities. Each member of our team has a responsibility to help one another achieve success, and satisfaction on the job. Vision and strategy are vital, but it's our people who create value.

Burlington Hydro is consistently voted as one of Hamilton-Niagara's Top Employers. We promote a culture that is performance driven, values centric, diverse, and inclusive. We’re always looking for good people who share the same values and want to combine their professional talents with a commitment to our goals.
- Thrive in a dynamic team environment and resilient in the face of challenges or uncertainty
- Are committed to safety and working as part of a team to ensure the highest standards of safety are upheld
- Take the initiative, leads by example, demonstrates a positive attitude and respectful of diverse perspectives
- Have a strong track record of excellence in all that they do

In exchange, we offer:

- Competitive compensation
- Safe working conditions
- Opportunity to learn and gain hands on experience with one of the leading Local Distribution Company (L

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