IT Dispatcher

**Job Summary**

We are searching for a technical dispatcher/scheduler to manage inbound support calls and tickets, assign to appropriate resources, schedule appointments in shared calendars and perform level 1 tech support where appropriate.

This is a 3 month contract to gauge fit. Provided the applicant can perform to expectations, this role can be expected to turn into a full time permanent position with paid vacation and benefits.

**Special consideration will be made for any applicant with previous experience with Autotask and IT Glue software.**

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We are a fast growing IT and Telecom MSP providing end to end Communications and IT solutions for small and medium sized businesses in the GTA, including:

- IT Solutions and Technical Support: Desktops, laptops, tablets, servers, Office 365, GSuite, cloud migrations, backups etc.
- Network Infrastructure Builds (Routers, switches, WIFI)
- VOIP Telephone Service (SIP Trunking) and Hosted VOIP PBX service
- Telephone system sales and service and general telecom repair
- Structured Cabling (CAT5e, CAT6, CAT3, Fiber Optic)
- Complete Managed IT Solutions
- IT and Telecom Projects

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The IT Technician will work in an outside setting in commercial offices supporting IT and telecom requirements for customers. Our business utilizes a virtual office with limited immediate supervision, lots of freedom and flexibility and with a focus of customer and employee retention. We also have physical office space located in Burlington Ontario.

Successful applicants will benefit from working in an extremely varied number of technical environments in which to gain experience and have the opportunity to work with a great team of friendly and affable fellow humans.

**Responsibilities and Duties**
- Creation of tickets, assignation of tickets based on skillsets and priority
- Scheduling of work for technicians
- Level 1 tech support tasks - resetting passwords, basic admin, general basic tech support

**Qualifications and Skills**
- Experience with PSA, RMM, SOC, Antivirus and Remote Access software
- Experience with installation, troubleshooting and updating of computer software, hardware and operating systems.
- Experience with Microsoft Active Directory and Server OS.
- Experience and understanding of network protocols, network switches, routers and wireless access points, IP addressing, DNS, port forwarding, etc. Ubiquiti and Cisco Meraki experience is an asset.
- Strong time management skills and ability to work independently, conform to project schedules and work without direct supervision.
- Able to accurately and consistently log employee time via internal management software.
- Ability to create and update IT documentation including both assets and process and procedure documents
- **An outgoing personality, positive attitude and ability to act as a good team player is an absolute MUST.**

**Job Types**: Full-time, Fixed term contract
Contract length: 3 months

**Salary**: $60,000.00-$62,500.00 per year

**Benefits**:

- Automobile allowance
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Technical Documentation: 1 year (required)
- Windows OS Desktop Support: 1 year (required)
- Autotask: 1 year (preferred)
- General PSA / RMM: 1 year (required)

Work Location: Hybrid remote in Burlington, ON