ICT Operations Manager
Found in: Jooble CA O C2 - 2 weeks ago
The IT Operations Manager will hold a pivotal position overseeing all areas of the organizations IT Infrastructure. Your leadership will be instrumental in guiding the migration to cloud-based solutions, managing in-house systems, enforcing security protocols, and providing exceptional support through the helpdesk. Overall, this role is critical to the success of our organization, requiring strategic vision, strong leadership, and a deep understanding of IT operations within a retail environment .
As an IT Operations Manager, you will be responsible for managing infrastructure design, implementation, and maintenance, while also driving initiatives to enhance security, efficiency, reliability, and innovation for all IT systems which are used by Goodness Me Natural Food Market operations & employees as well as leading the IT Support function for the organization. You will play a pivotal role in facilitating the build and execution of our digital transformation roadmap for 2024 and beyond. You will work closely with your peers, both in day-to-day operations as well as planning the coordination and execution of larger IT projects:
Lead the support and implementation of new & existing technologies, systems, and applications
This role is the primary leader of support for the organization, responding to the daily and future IT needs of the company, including but not limited to:
Primary Administrator of our Azure cloud environment & Office 365 suite of applications
Primary Administrator of all networking layers for switching & routing as well as cloud connectivity (VLANs, VPN, SD-WAN, Wi-Fi, Failovers & Firewall configurations)
Primary Administrator of our Domain Controller environment (AD, DNS, Group Policy)
Primary Administrator of our multi database environment
Managing the Access Control of business applications and IT infrastructure
Managing the patch management process for servers, systems, and software (RMM Admin)
Reporting on licensing – collect, validate, and rationalize license usage across business applications
Responding to breakdowns including travelling to business sites to address IT issues
Monitoring, responding, actioning of cyber security threats, vulnerabilities, and alerts
Primary triage of helpdesk support requests via calls, emails, and assignments
Investigating, diagnosing, and solving computer software and hardware
Lead IT asset management
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Mandatory On-Call IT support rotation
Manage the onboard and off-boarding of employees, contractors, and vendors
You’re an accomplished IT professional with a proven track record in managing complex IT operations in a dynamic environment
You’re a self-starter with a high work ethic that thrives in fast-paced environments, where you can leverage your technical prowess and business acumen to align IT initiatives with organizational goals
able to discern key aspects of a problem and address them at an early stage
You thrive working independently as well as within a small group of versatile IT professionals
Ability to sit, stand and operate office equipment
Completed at minimum a Bachelor’s in Computer Science, Information Technology, or related field
5+ years of proven experience in IT operations management
5+ years of proven experience working with retail technologies including POS Systems, Ordering Systems & Inventory Systems
Proficiency in managing in-house systems, including web servers, databases, and enterprise applications
Working experience leading Service Desk and Incident Management ticketing systems
Certifications, education or working experience in ITIL, ITSM and PMO frameworks
Working experience with endpoint management systems (inTune, autopilot, endpoint manager)
Working experience providing end-user support in on-call rotation
Deep knowledge of IT security concepts, practices, and compliance standards, with the ability to implement and enforce robust security protocols to safeguard data and systems
Customer Focus: Strong customer orientation and commitment to delivering high-quality services and support to internal stakeholders, ensuring their needs are met effectively and efficiently
Strategic Planning: Ability to develop and implement strategic plans for IT operations, aligning technology initiatives with business objectives and driving continuous improvement
Critical Thinking: Strong critical thinking skills to evaluate complex situations, analyze data, and make informed decisions that drive operational efficiency and effectiveness
Proven experience in incident identification, diagnosis, troubleshooting, resolution, and solution implementation as well as strong problem-solving skills
Project Management: Proficient in project management methodologies, with experience leading IT projects from initiation to completion, including planning, execution, and resource management
Effective time management skills to prioritize tasks, manage multiple projects simultaneously, and meet deadlines without compromising quality
Familiarity with DevOps principles and practices
Familiarity with Big Data platforms and analytic tools such as PowerBi
Proficiency in automation tools such as Power Automate
Experience working in Agile or Scrum environments and/or knowledge of Agile methodologies
Experience with software development methodologies & programming languages
Understanding of IT financial management principles, budgeting, cost allocation and financial analysis
You’ll spend a balanced amount of time working remotely and in-store, you’ll be expected to travel to our Goodness Me locations regularly to support technology related requests, scheduled maintenance visits and meetings with our storefront and central office team members throughout southeastern Ontario.
Goodness Me is an equal opportunity employer which values diversity in the workplace. We do not discriminate in making employment decisions based upon race, colour, gender, religion, national origin, age, disability, marital status, sexual orientation, or any prohibited grounds. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations are available throughout the recruitment and selection process.
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