Junior Helpdesk Support Technician
2 weeks ago
Joe Apps Technology Support is currently looking for a Junior Helpdesk Support Technician to join our growing team If you have passion and expertise in technology support, problem-solving skills, and overcoming complex issues that our clients encounter, we want to hear from you
**About Us**:
**Position Overview**:
As a Junior HelpDesk Technician at Joe Apps Technology Support, you play a vital role in providing top-notch technical support to our clients. Operating within the Entrepreneurial Operating System (EOS), our team ensures clarity, alignment, and results. We foster an environment where authenticity, collaboration, excellence, and continuous improvement are not just values but integral parts of our daily work.
**Responsibilities**:
- **Contribute to the strategic planning and vision as a member of the team by exhibiting a dedication to continuous improvement
**- **Work within a leading helpdesk team that embraces a culture of accountability, growth and empowered collaboration
- Enhance client satisfaction and through customer service excellence and integrity.
- Provide first-level technical support and troubleshooting of hardware, software and networking issues
- Develop, document and refine helpdesk processes to align with the company's strategic goals and core values
- Maintain accurate records of customer interactions and issues
- Handle escalated customer issues with professionalism
- A passion for technology and a desire to learn and grow in the IT field
- Minimum of 2 years experience in relevant areas
- A degree or diploma in Computer Science, Information Technology or a related field
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work collaboratively within a team and independently when required
- Relevant certifications such as CompTIA A+, Network+ or Secuiry+
- Knowledge of computer hardware, networking and security principles
- Familiarity with the Entrepreneurial Operating System (EOS)
We look forward to hearing from you
**Job Types**: Full-time, Permanent
Pay: $18.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Burlington, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Technical support: 1 year (required)
Work Location: In person
Expected start date: 2024-06-01
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