Customer Service
6 months ago
**JOB DESCRIPTION**
**JOB TITLE**: Customer Service & Support Technician
**LOCATION**: Edmonton, Alberta
**JOB TYPE**: Full-Time, Some Overtime / On-Call Required As Needed
**COMPANY OVERVIEW**
Clearwave is an Internet Service Provider based in Edmonton, Alberta, providing high speed internet service to residential and commercial customers across the Alberta capital region and throughout many rural communities across Northern Alberta. Clearwave uses a combination of fixed wireless and fibre infrastructure to deliver high quality, low latency internet services ranging in speed from 5 Mbps - 1 Gbps+.
**JOB SUMMARY**
**KEY RESPONSIBILITIES**
- Provide basic technical assistance and troubleshooting support for our products and services.
- Address customer concerns and issues efficiently, ensuring a positive experience.
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Collaborate with customers to understand their requirements and propose appropriate products and services that fit their needs.
- Process sales orders accurately and efficiently in accordance with company policies and procedures.
- Maintain detailed records of all customer transactions and interactions in the CRM system.
- Solicit feedback from customers to identify areas for improvement and contribute to service enhancement efforts.
- Pro-actively and continually communicate and collaborate with the Clearwave team.
- Manage, maintain and document ongoing solo and collaborative projects.
- Collaborate with the finance and accounting team to ensure billing and payments are handled accurately and efficiently.
**QUALIFICATIONS**
- Previous experience in customer service and/or technical support.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to think critically under pressure.
- Technical aptitude and familiarity with internet technology and basic networking concepts.
- Proficiency in CRM software and Microsoft Office suite.
- Ability to multitask and prioritize workload effectively in a fast-paced environment.
- A positive attitude, willingness to learn, and a collaborative team player.
Pay: $20.00-$30.00 per hour
Expected hours: 37.5 per week
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
- On call
- Overtime
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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