Automotive Customer Service Representative

2 months ago

Edmonton, Canada Speedy Auto Service, Enata Enterprises Inc. Full time

**Company Description**

Speedy Auto Service originated in Ontario, Canada in 1956 and has since grown into one of the most iconic automotive brands in Canada. In 1993, it evolved into Speedy Auto Service and joined the Fix Network global aftermarket family in 2016. Today, Speedy Auto Service operates over 65 family-owned locations across Canada, offering high-quality licensed mechanical services and a customer-centric experience.

**Role Description**

We are currently looking for a Customer Service Representative (CSR) as an addition to our team at our Gateway location.

We are looking for a CSR who communicates well with both the team and customer, is highly organized on top of the schedule, able to prioritize tasks, always updates the team with new information, can handle multiple tasks at once, and thrives in a fast-paced environment.

In return, we are offering a competitive hourly wage and benefits package, a fair and family-like atmosphere, opportunities for advancement, and continuous training for our team

Role of a CSR:
CSR is a crucial position for our team since it creates the first impression of our company to our customers. Therefore, customer service is of the utmost importance. The CSR is responsible for creating a warm and welcoming environment for our customers while being knowledgeable of what is happening in his/her surroundings (i.e. repair status, ordering/receiving/posting parts, becoming the point of contact to our vendors, etc.)

Other responsibilities include:
Administrative Duties
- Booking appointments for estimates as well as calling customers for follow-up.
- Update and maintain estimates schedules
- Collect and record any payments.
- Create files for any customers and file all paperwork accordingly, including explaining the national-wide warranty program to the customers.
- Refer customers' complaints and/or questions to the appropriate team members.
- Checking-in and checking-out vehicles before and after repair.
- Build initial appraisal files and maintain the estimating system
- Managing updates for our customers.
- Other additional duties as assigned.

Operational Duties
- Operating customer's vehicles to our vendors for any sublet work.
- Assist with the daily production of the shop
- Other additional duties as assigned.

**Requirements**:

- Excellent customer service experience in providing customer service in a service.
- Knowledge of Microsoft Office programs
- Ability to communicate effectively and efficiently.
- Able to work as a team and handle pressure well during busy times.
- Ability to communicate with all levels of personnel and prioritize, organize, and plan work independently.
- Efficient and fair judgment skills.
- Valid and clean Driver’s License - Alberta Class 5

What we can offer you:

- Standard work hours - 8-hour shift.
- Continuous training and advancement opportunities.
- Open communications with management and ongoing support.
- Competitive wages.

We would like to thank all applicants for their interest, however, only those who meet the qualifications and are being considered for the said positions will be contacted.

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8-hour shift
- Monday to Saturday

**Experience**:

- Customer Service: 1 year (required)

License/Certification:

- Driver License (required)

Work Location: In person

**Job Types**: Full-time, Part-time

Pay: $17.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- Phone etiquette: 1 year (required)
- Data entry: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Expected start date: 2024-09-05

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