Service Advisor

5 months ago


Edmonton, Canada Bettcher's Auto Service Ltd Full time

Marty Bettcher started his business 30 years ago with a passion to share his knowledge about cars. Marty's motto to "make it right" has grown us into a full service automotive shop with 5 bays and numerous team members, many of which are family.

**Duties**
- Greet customers and provide exceptional customer service throughout their visit
- Listen to customers' concerns and accurately document them
- Prepare estimates and detailed explanations of recommended services and associated costs
- Schedule appointments for repairs or maintenance and coordinate with the technicians to keep the workflow going.
- Maintain accurate records of customer interactions, services provided, and payments received
- Handle cash transactions, process credit card payments
- Ability to multi-task and follow our workflow procedures

**Requirements**:

- Previous experience as a Service Advisor or in a similar role within the automotive industry
- Strong mechanical knowledge and understanding of automotive repair processes
- Excellent communication skills with the ability to explain technical information to customers
- Exceptional customer service skills with a focus on building long-term relationships
- Detail-oriented with strong organizational skills to maintain accurate records
- Proficient computer skills for data entry and generating service reports
- Must have a valid AB Driver's Licence

**What we offer**
- The hours will be Monday - Friday 7:30am - 5:00pm with 1 hour for lunch. No work in the evenings, weekends or stat holidays
- Health benefits after 3 months of employment

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$32.00 per hour

Expected hours: 40 - 44 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- service advisor: 1 year (preferred)
- Mechanical knowledge: 1 year (preferred)

Ability to Commute:

- Edmonton, AB T6B 0E7 (required)

Work Location: In person


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