Customer Service Agent

6 months ago


Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

**Job Overview**

Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our employees.

**Working as a Customer Service Agent, you will**:

- Provide exceptional customer service and problem solving by responding through
engagement with our consumers.
- Handling both outbound and inbound calls
- Require a high proficiency in English
- Resolve customer service issues by asking open ended questions to resolve their
financial situation, answer customer service inquiries and update system records
- Be an active listener who can show empathy and patience in a non-scripted
environment and an effective communicator
- Work in a fast paced, high
- volume environment
- Be comfortable with a changing environment and handling multiple client interactions
with our customers

customer information, determine the root cause of any issue and provide the proper
resolution
- Achieve performance goals for call time, accuracy, quality, de-escalation, and customer
satisfaction
- This is an in-office position so you must live in the greater Edmonton area.

**Working as a Customer Service Agent, you should have**:

- Accounts Receivables and or customer service experience.
- A passion for helping people with exceptional customer service and interpersonal
telephone skills
- Strong verbal and written communication skills
- Ability to successfully employ de-escalation strategies
- Customer service experience in a call centre environment preferred but
willing to train someone with a strong sales focus, is hungry for growth and committed
to ongoing learning

**What We Provide**:

- A fair hourly wage based on experience and monthly performance bonuses for
achieving specified targets and performance milestones. Employer contributed benefits
and an employer RRSP matching program are also provided.

satisfactory criminal record check that has been processed within the last ninety (90)
days from the anticipated start date.

Pyxis Solutions Ltd. recognizes that all people are equal in dignity, rights, and responsibilities, regardless of race, religious beliefs, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, or sexual orientation, or any other legally protected factors.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

Supplemental pay types:

- Performance Bonuses

Schedule:

- 8 hour shift
- Monday to Friday
- Flexibility for evening and weekend shifts

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Application question(s):

- This is a full-time position only. There are no part-time opportunities available.

Hours of work are from 8:00am to 4:30pm, Monday to Friday. There are no other work hours options available. Please confirm your understanding of this.
- We are located in downtown Edmonton for those who are curious about the commute from home.

Public transport is available as well as paid employee parking.

Work Location: In person



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