Customer Service Agent
6 months ago
**Job Overview**
Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our employees.
**Working as a Customer Service Agent, you will**:
- Provide exceptional customer service and problem solving by responding through
engagement with our consumers.
- Handling both outbound and inbound calls
- Require a high proficiency in English
- Resolve customer service issues by asking open ended questions to resolve their
financial situation, answer customer service inquiries and update system records
- Be an active listener who can show empathy and patience in a non-scripted
environment and an effective communicator
- Work in a fast paced, high
- volume environment
- Be comfortable with a changing environment and handling multiple client interactions
with our customers
customer information, determine the root cause of any issue and provide the proper
resolution
- Achieve performance goals for call time, accuracy, quality, de-escalation, and customer
satisfaction
- This is an in-office position so you must live in the greater Edmonton area.
**Working as a Customer Service Agent, you should have**:
- Accounts Receivables and or customer service experience.
- A passion for helping people with exceptional customer service and interpersonal
telephone skills
- Strong verbal and written communication skills
- Ability to successfully employ de-escalation strategies
- Customer service experience in a call centre environment preferred but
willing to train someone with a strong sales focus, is hungry for growth and committed
to ongoing learning
**What We Provide**:
- A fair hourly wage based on experience and monthly performance bonuses for
achieving specified targets and performance milestones. Employer contributed benefits
and an employer RRSP matching program are also provided.
satisfactory criminal record check that has been processed within the last ninety (90)
days from the anticipated start date.
Pyxis Solutions Ltd. recognizes that all people are equal in dignity, rights, and responsibilities, regardless of race, religious beliefs, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, or sexual orientation, or any other legally protected factors.
**Job Types**: Full-time, Permanent
**Salary**: $18.00-$20.00 per hour
Supplemental pay types:
- Performance Bonuses
Schedule:
- 8 hour shift
- Monday to Friday
- Flexibility for evening and weekend shifts
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
**Job Types**: Full-time, Permanent
**Salary**: $18.00-$20.00 per hour
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
Application question(s):
- This is a full-time position only. There are no part-time opportunities available.
Hours of work are from 8:00am to 4:30pm, Monday to Friday. There are no other work hours options available. Please confirm your understanding of this.
- We are located in downtown Edmonton for those who are curious about the commute from home.
Public transport is available as well as paid employee parking.
Work Location: In person
-
Customer Service Manager
6 months ago
Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time**Benefits**: - Bonus based on performance - Dental insurance - Health insurance - Paid time off We are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career. **Responsibilities**: - Manage...
-
Customer Service Rep
6 months ago
Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full timeJoin a leading insurance and financial services agency for Desjardins Insurance with 2 locations in Edmonton. We are looking for a star who is an energetic, self driven professional to provide exceptional customer service to our clients. Great hours, supportive staff. Come join our winning team! - Competitive salary and bonuses - Ongoing promotions with...
-
Real Estate Agents Realtor®
6 months ago
Edmonton, Canada Elite Agent Collective Full time**We need agents to join our growing team. We have incredible systems and training in place and need agents who can quickly integrate, are good with technology, and are ready to take on leads quickly and grow their business.** Are you starting a new career in Real Estate or looking to go to the next level? Our agents spend the most time doing what they love...
-
Customer Service Agent
3 weeks ago
Edmonton, Canada Executive Flight Centre Group Ltd Full time**Customer Service Agent, Temporary Part-Time (Edmonton)** Executive Flight Centre (EFC) has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in Alberta, British Columbia and Saskatchewan EFC offers a diverse range of aviation services to meet the needs of airport users. Our vision is to...
-
Customer Service Agent
7 months ago
Edmonton, Canada Executive Flight Centre Group Ltd Full time**Customer Service Agent, Part-Time (Edmonton)** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our...
-
Customer Service Agent/receptionist
6 months ago
Edmonton, Canada YEG FBO Services Full timeThe Shell AeroCentre is looking for one full-time Customer Service Representative. This position is for a primarily evening shifts ranging from 8-10 hours on Sunday (day Shift) to Thursday. Weekend and holiday shifts will be required. This position is located at the Edmonton International Airport. The Customer Service Representative Team Lead (CSR) is...
-
Customer Service Agent
6 months ago
Edmonton, Canada Daifuku Co Full timeAs a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position...
-
Customer Service Agent
3 months ago
Edmonton, Canada Western Drug Distribution Centre Full time**Job Summary** **Duties**: - Answer incoming calls from veterinary hospitals. - Assist customers with product information, pricing, and availability - Process orders, product returns efficiently and accurately - Working knowledge of Agent call center - Maintain accurate customer records and product order information - Analyze customer feedback to improve...
-
Technical Support Agent
6 months ago
Edmonton, Canada Pyxis Customer Solutions Ltd. Full time**Job Overview** Pyxis Customer Solutions is a fast-growing receivables management company with a high focus on technology driven solutions. We are a forward-thinking employer offering a supporting, caring and positive environment for our employees. We are currently looking to fill an IT support position within our IT Department located in our Edmonton,...
-
Customer Service Agent
6 months ago
Edmonton, Canada Executive Flight Centre Group Ltd Full time**Customer Service Agent - Part-time T3/4** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our...
-
Financial Services Sales Representative
2 months ago
Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time**Responsibilities**: - Work with Manager and Agent to establish strategic and marketing initiatives around life and health insurance - Sales and service of life and health insurance products - Find new opportunities to grow our life and health book of business - Work with Team to educate on multi-line sales - Work with Team to Deliver 5 Star Sales and...
-
Customer Service Agent
3 months ago
Edmonton International Airport, Canada BBE Expediting Ltd Full time**THE OPPORTUNITY** BBE is actively seeking an experienced and skilled **Customer Support Agent**. This role is responsible for directly supporting and onboarding customers to our self-managed shipping platform called MyBBE. As a **Customer Support Agent** you work to ensure BBE’s core values are evident in all that you do, and you think like an...
-
Flair Airlines Customer Service Agent
3 months ago
Edmonton, Canada GAT Airline Ground Support Full timeJob Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...
-
Customer Service Agent
6 months ago
Edmonton International Airport, Canada Central Mountain Air Full timeAt Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...
-
Customer Service Agent
6 months ago
Edmonton International Airport, Canada Central Mountain Air Full timeAt Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...
-
Customer Care Agent
4 months ago
Edmonton, Canada Allstate Full timeAt Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...
-
Passenger Service Agent
6 months ago
Edmonton, Canada PrimeFlight Aviation Services Canada Inc Full time**Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...
-
Passenger Service Agent
1 week ago
Edmonton, Canada Alliance Ground International Full timeJob Description: Job Description: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs at the...
-
Passenger Service Agent
4 months ago
Edmonton, Canada Alliance Ground International Full timeJob Description: Job Description: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs at the...
-
Order Processing Agent/customer Service
6 months ago
Edmonton, Canada The Embroidery Company Inc. Full time**Order Processor** **Reports To**: Order Manager **Location**: Edmonton, AB **Description**: The Order Processor is responsible for processing orders received from clients. The Order Processor will report to the Order Manager. **Order Processing Agent /Customer Service** Full time career opportunity in a custom embroidery and garment decoration...