Service Operations Manager

6 months ago


Edmonton, Canada Service Experts Canada Full time

Overview:
**Service Operations Manager**

**Reports To**:General Manager

**Status**: Full-time, Regular

**Category**: Operations/Management

**Location Name**: McKinley Heating & Air Conditioning

**Location Address**: Edmonton, AB

**Join the team of experts and realize your true potential**

**Why You Should Join the Service Experts Team?**

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and become an EXPERT**

**What Do We Offer You as a Service Experts Employee?**

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee:

- Competitive pay, including incentive opportunities for many positions.
- Medical /Dental /Vision Insurance programs.
- RRSP Plan with company matching contributions.
- Life Insurance for you and options you can elect for your family.
- Short-Term and Long-Term disability insurance, that protects you and your family if you are unable to work.
- World class training opportunities through our Expert University Learning Management System.
- Career development opportunities.

**Position Summary**:
The Service Operations Manager is responsible for managing a team of field-based technicians, and sub-contractors delivering high quality maintenance/repairs of HVAC equipment including Furnaces, Air Conditioners, Boilers, Water Heaters/Treatment and other energy related products. Within the business, the Service Operations Manager has a specific responsibility for ensuring the delivery of the safety, financial and operational targets allocated to him/her.

**Responsibilities**:

- Foster a Safety Culture.
- Manage a team of field-based Technicians, ensuring that the standards/targets set for excellence, customer satisfaction, productivity and cost control of labor, contractors, and other resources used by the team are met. This will require the production of personal action plans.
- Ensure the team generates appropriate levels of sales leads and contract sales to contribute to the growth and profitability of the Company.
- Forecast and meet staffing requirements in line with the planning process and ensure an effective staffing/workload match and that productivity target/quality standards are met.
- Ensure that day-to-day operational problems which impact service delivery are identified and resolved.
- Ensure that the field staff submits invoices and payments for work performed to maximize cash flow.
- Schedule shifts to ensure that customer and business requirements are met.
- As a member of the General Manager's team, the Service Operations Manager helps to develop the business and contributes to the profitability of the Company.
- Undertake and ensure quality control is carried out so that all work complies with current codes, gas safety regulations and standards.
- Use information gained through day-to-day supervision and quality control to improve business processes.
- Ensure competency and performance appraisals are undertaken, so that training needs are identified and met.
- Develop and maintain excellent customer relations and resolve customer complaints, including negotiation/settlement of compensation and insurance within laid down parameters. Acts to identify and address the cause for complaint so that repetition is minimized.
- Identify potential or possible ways in which working practices can be improved and new methods introduced to maximize profitability.
- Develop a Service and Sales Culture built around our core values, stimulate active value participation.
- Engage and support your Tech team as they require with clear communication and responsiveness to their needs.

Qualifications:

- 5 Years Prior experience in the HVAC industry required.
- Demonstrated commitment to excellent customer service.
- Sales leadership aptitude.
- Strong technical and computer skills.
- Excellent communication skills.
- Excellent organizational skills.
- Exceptional analytical skills.
- Capable of working under pressure to meet deadlines, productivity and financial targets.
- Ability to motivate and focus staff to meet or exceed targets.
- Valid driver’s license with acceptable driving record.
- The ability to work overtime and weekend hours as required.
- The successful incumbent must be able to meet the minimum requirements for our background check criteria.


  • Service Manager

    6 months ago


    Edmonton, Canada Speedy Auto Service Full time

    Job Summary: We are seeking a highly skilled and motivated Service Manager to join our team at Speedy Auto Service/Novus Auto Glass. We have an 11 Bay, fully renovated facility, with brand new equipment, and amazing staff. The Service Manager will be responsible for overseeing the daily operations of the service department, ensuring excellent customer...

  • Boom Truck

    7 months ago


    Edmonton, Canada On-Track Railway Operations Full time

    **Job description** On-Track Railway Operations Ltd. is an Alberta based company whose principals’ expertise spans six decades. On-Track is an accomplished designer, manufacturer, supplier and contractor of railway material handling systems and services. Our recognized experience within the railway industry has allowed us to accurately identify, develop...


  • Edmonton, Canada Food and Beverage Manager – Matrix Hotel Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Operations Manager

    7 days ago


    Edmonton, Alberta, Canada FIX AUTO EDMONTON EAST] Full time

    Job Title: Operations Manager - Parts ServiceAbout the Role:We are seeking a highly skilled and experienced Operations Manager to join our team at Fix Auto Edmonton East. The successful candidate will be responsible for overseeing the day-to-day operations of our parts service department.About You:You have a strong background in supervisory roles, preferably...


  • Edmonton, Canada Reliance Home Comfort Full time

    Service Manager Find Your Limitless with Reliance By joining Reliance as an Service Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless...

  • Funeral Home Manager

    6 months ago


    Edmonton, Canada Service Corporation International Full time

    Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations but a single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production...


  • Edmonton, Alberta, Canada Amirat Transportation Service Ltd] Full time

    Job SummaryWe are seeking a Logistics Operations Associate to join our team at Amirat Transportation Service Ltd. This role involves transporting goods and materials to various locations, requiring strong organizational and time management skills.Key Responsibilities:Transporting goods and materials to designated locationsMaintaining accurate records of...

  • Operations Manager

    6 months ago


    Edmonton, Canada JMVL Estates Ltd Full time

    Education: Bachelor's degree - Experience: 5 years or more **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Interview, hire and provide training for staff - Plan, administer and control budgets for client projects, contracts, equipment and...

  • Operations Manager

    6 months ago


    Edmonton, Canada JMVL Estates Ltd Full time

    Education: Bachelor's degree - Experience: 5 years or more **Tasks**: - Co-ordinate administrative services - Collect and record administrative and service fees - Plan, organize, direct, control and evaluate daily operations - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other...

  • General Manager

    6 months ago


    Edmonton, Canada Abe's Door Service Ltd. Full time

    **About Us** Abe's Door Service Ltd. has provided residential, commercial and industrial overhead door service and installation for over 44 years in the Edmonton area. **Job Profile** Our General Manager is responsible for improving efficiency and increasing profits while managing the overall operations of the business. **Responsibilities**: - Lead and...


  • Edmonton, Alberta, Canada Edmonton Police Service Full time

    The Edmonton Police Service seeks an experienced supervisor to oversee the day-to-day operations of the Crime Classification Unit. This role involves managing staff, coordinating with internal and external stakeholders, and ensuring the efficient processing of police case files.ResponsibilitiesManage daily operations in the Crime Classification Unit to...

  • Operations Manager

    6 months ago


    Edmonton, Canada ServiceMaster Clean of Edmonton JMS Full time

    Are you an experienced leader with a passion for cleanliness and organization? We are a thriving janitorial company seeking a dedicated individual to join us as an Operations Manager. This is an exciting opportunity to oversee operations, lead a team, and contribute to our continued success. As our company continues to grow, so do the opportunities for...

  • IT Manager

    6 months ago


    Edmonton, Canada CMB Insurance Brokers Corporate Service Full time

    Reporting directly to the VP Operations, your primary responsibility is to direct and manage the information technology department for CMB Group of Companies, its vendors and/or CMB staff within the IT department. The IT Manager is responsible for participating in strategic planning, goal setting, projects and program planning, gathering requirements, and...


  • Edmonton, Canada Chart Industries Full time

    Service Center Operations Manager **Location**: Edmonton, Alberta, Canada, T6E4M9 **Company**: Chart Industries **_Ensuring Chart’s Success _** Howden is a global engineering business who focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howden’s core focus is on providing quality...


  • Edmonton, Alberta, Canada Wing Snob Canada Full time

    Restaurant ManagerWe are seeking a dedicated Restaurant Manager to oversee the daily operations for one of our establishments. A fast-growing local company, Wing Snob Canada, is in the midst of expansion. The ideal candidate will have a passion for the hospitality industry and possess strong leadership skills to drive the team towards success. Proven...

  • Operations Manager

    6 months ago


    Edmonton, Canada Medicine Place Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Bachelor's degree - Experience: 1 year to less than 2 years - Energy management and systems technology/technician **Work setting**: - Urban area - Willing to relocate - Relocation costs not covered by employer - Health care institution, facility or clinic - Pharmacy or...

  • Operations Manager

    3 months ago


    Edmonton, Canada Medicine Place Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Bachelor's degree - Experience: 1 year to less than 2 years **Work setting**: - Urban area - Willing to relocate - Relocation costs not covered by employer - Health care institution, facility or clinic - Pharmacy or drugstore - Private sector - Water and waste treatment...


  • Edmonton, Alberta, Canada Honest Cleaning Ltd] Full time

    Job OverviewWe are seeking a highly skilled and experienced Operations Manager to join our team at Honest Cleaning Ltd. As an Operations Manager, you will be responsible for overseeing the day-to-day activities of our cleaning services.Key ResponsibilitiesEnsure all work is completed on-site and meets high standards of quality.Manage a team of professionals...

  • Operations Manager

    6 months ago


    Edmonton, Canada SARA DIGI SOLUTION LTD Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 7 months to less than 1 year - or equivalent experience **Tasks**: - Co-ordinate administrative services - Collect and record administrative and service fees - Plan, organize, direct, control and evaluate daily operations -...


  • Edmonton, Alberta, Canada EightSix Network Full time

    OverviewWe are seeking a highly motivated Food Service Operations Manager to lead our team at Gateway Casinos & Entertainment Limited. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our food service department, ensuring exceptional customer experiences and driving business growth.SalaryThe salary...