Technical Sales Specialist

4 days ago

Ottawa, Canada Pivot + Edge Full time

Since its humble origins over four decades ago, Sigicom has grown to become a leading supplier and manufacturer of robust remote monitoring solutions. We develop autonomous and innovative measuring equipment for vibration, noise, and geotech with accompanying cloud software for presentation and reporting. Our rugged products are designed for outdoor job site performance on major construction projects in all climates.

Through industry-leading customer service and partnership, Sigicom has always enjoyed close relationships with its customers, creating innovative and simple solutions maximizing the benefit associated with collecting data remotely. The benefits and cost savings of remote monitoring compared to onsite manual data collection speaks for themselves.

**Job Details**:
In this role, under the supervision, support, and coordination of the Head of Sales Canada and seasoned sales staff, the Technical Sales Specialist will be expected to build and manage a book of business through profitable sales with new Leads, Prospects, and existing Customers.

**Essential Functions Include**:

- Call on new Leads, Prospect, or Customers to secure appointments.
- Respond to incoming leads and phone calls.
- Guide new Leads, Prospect, or Customers to the correct Sigicom solution(s) addressing specific needs.
- Provide Leads, Prospect, or Customers with technical and commercial product information.
- Create and follow up on quotes.
- Maintain Leads, Prospect, or Customers relationships in Net Suite (maintain CRM platform).
- Actively plan, execute and participate in marketing activities like campaigns, trade shows, seminars, mailings, etc.
- Initiate sales campaigns/activities directly focusing on Leads, Prospect, or Customers.
- Maintain competitor data case, obtain **p**roduct / **f**eature / **b**enefit (PFB) knowledge of Competitor’s solutions.
- Travels domestically and internationally for training and/or provide product and Customer support, as needed.

**Other Functions Include**:

- Provide the first line of technical support to customers.
- Maintains a clean and orderly workplace.
- Adhere to company rules regarding attire during external functions and sales calls.

**Job Qualifications**:

- Prior experience with “technical/consultative” sales, and ideally some hands-on exposure to electronic equipment/systems and/or instrumentation.
- Good communication skills with no reservation of making cold calls over the phone and in person.
- Ideally a graduate of a relevant Bachelor’s degree program.
- Technical background is desirable with problem-solving skills and hands-on aptitude.
- Ideally fully bilingual and able to provide technical support in English and French (though this is not required).
- Ability to travel domestically and internationally.

**Working Environment**:

- Office working environment (approximately 60%).
- Travel to Leads, Prospect, or Customers appointments (approximately 35%).
- International travel - must have a valid passport
- Warehouse working environment (approximately 5%) of the time, with varying warehouse temperatures.
- Working hours are typically 9:00 to 5:00 Monday through Friday, with periodic early and late hours to accommodate both domestic and international time schedules. Weekend travel when required, prolonged deployments to Sweden when required.

**Other**:
Although support, training, cold calling, and prospecting are still required, the Technical Sales function is more geared towards key account/sales territory management. This position will be based out of our office in Ottawa, ON. Over time a much heavier travel schedule will be expected.

**Sigicom is an equal opportunity employer.

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