Technical Support Security Specialist

2 weeks ago

Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
**Who we are**:
Canada Life is a leading Canadian insurer focused on improving the financial, physical and mental well-being of Canadians. For more than 125 years, our customers across Canada have trusted us to provide for their financial security needs and deliver on the promises we have made. We serve the financial security needs of 13 million people across Canada.

At Canada Life, the foundation of our strategy is to put the customer at the center of everything we do. An important part of putting our customers at the centre is ensuring that we provide quality project delivery services & support to the business which arms them with the tools required to delight our customers.

**What we’re building**:
We are maturing our Information Security Technology team who will work closely with Global and Canadian Information Security Offices and other Infrastructure and Application Technology teams to delivery security services that defend global enterprise, including business units, customers, and shareholders from external and internal security threats. Our team consists of highly motivated, innovative, and tech-savvy individuals that want to make a difference and drive value for our company and customers.

**What you’ll do**:
The Technical Support Specialist Security is responsible for supporting existing and new security technologies. Providing operational excellence of existing security technologies and services. He or she will require a mindset focused on business value and continuous service improvement. See below for additional information re: expectations / responsibilities:
**General**
- Demonstrate strong fundamentals and best-practices while working hands-on with a variety of technologies
- Follow ITIL best practices re: incident management, problem management, change management
- Complete deliverables and deliver solutions with the highest possible quality in the most efficient & effective manner
- Actively assess security risks and expedite closure of gaps to help promote a risk aware and proactive culture

**Security Services**
- Provide support to existing technology stacks such as SSL/PKI, Vulnerability Management platforms, etc.
- Embody world-class service and support
- Deploy solution components and participate in appropriate functional and non-functional testing
- Work with internal and external stakeholder teams to implement / validate solution integration points

**Operations**
- Participate in 24x7 on-call rotation, achieve incident service levels and participate in CIRT or MIR calls as requried
- Ensure security control health & compliance and assist with automation of manual tasks / improved proactive alerting
- Implement security policies / blocks and perform continuous tuning to ensure effectiveness of security controls
- Assist with key performance indicator reporting to reinforce the business value of our security controls
- Remediate infrastructure at risk of exploitation and participate in security incidents as needed
- Contribute to annual business continuity / disaster recovery planning and execution

**Other**
- Actively set personal smart goals and understands how their performance impacts the team
- Participate in meetings and training events with a willingness to share knowledge and learn from others
- Demonstrate commitment to respectful workplace and workplace diversity initiatives
- Foster the department’s culture with a focus on teamwork and stewardship with business units
- Support continual improvements of squad and department methods, tools and techniques

**Who you are**:

- A degree or equivalent education in a related discipline such as Computer Science, Business Computing, Engineering, or Commerce is required
- Automation or scripting background with Powershell, Python, Ansible are a plus
- Have attention to detail, be effective at planning, excellent analytical and problem-solving skills, self-organized and a demonstrated self-starter with the ability to influence others
- Strong communication, negotiation, and interpersonal skills with demonstrated experience working in a team environment is a must
- Demonstrated desire to implement change and make a contribution to the organization and with a proven history of making appropriate decisions and recommendations

**What really sets you apart**:

- Not being satisfied with ‘just doing the job’, but finding ways to continually improve processes and services
- Familiarity or experience with Splunk or other logging platforms
- Some experience in Scripting / Automation (Powershell, Python, Ansible, Terraform etc)
- Some experience with JIRA, ServiceNow and Confluence documentation
- A willingness to learn both existing and go-forward technology stacks

**_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg._**

**Be your best at Canada Life

Being a part of Canada Life means yo

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