Enterprise Technical Support Specialist

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 33756

**Job Category**:Information & Technology

**Division & Section**:Technology Services, Technology Services Delivery

**Work Location**:Metro Hall, 55 John Street

**Job Type & Duration**:Permanent, Full-time

**Hourly Rate and Wage Grade**:$47-54 - $52.10 per hour, Wage Grade 15

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: L79 Full-time

**Number of Positions Open**: 1

**Posting Period**: 24-Jan-2023 to 07-Feb-2023

Reporting to the Senior Technical Support Specialist (Team Lead), in the Asset Management unit, you will participate in the implementation, administration and ongoing support of all modules of the Technology Asset Management (TAM) system.

As an Enterprise Technical Support Specialist (IT Asset Management Specialist), you will work as part of a technical project team to understand and define requirements based on needs, and analyze and document asset management information and processes. We will count on you as well to research and evaluate acquired hardware and software assets to ensure that technology asset compliance is maintained at all stages of the asset lifecycle across the Enterprise.

**Major Responsibilities**:
As an Enterprise Technical Support Specialist (IT Asset Management) you will:

- Performs analysis of enterprise and divisional hardware and software assets, license type, discovery data and hardware platform on which the software is installed, monitor compliance and perform reconciliations against various agreements and contracts including software licenses, support agreement and vendor documentation, and produce software usage reports for software action and to ensure compliance as well as reduce costs.
- Ensures proactive action is taken to maintain operation, liaising with divisional staff to ensure that steps are taken to maintain accurate data and compliance with various terms and conditions of enterprise and divisional hardware and software assets, as well as identifying and documenting key terms that should be tracked.
- Provides assistance and support in the planning, assessment, procurement, deployment and disposal of enterprise and divisional hardware and software acquisition and/or upgrades to ensure that the information is recorded appropriately in the TAM** **system, as well as maintain the existing hardware and software asset lists, including system enhancements and additions of enterprise and divisional hardware and software technologies.
- Conducts research and evaluation of enterprise and divisional hardware and software asset data as part of the ongoing audit and make recommendations on compliance.
- Maintains a compliance schedule for enterprise and divisional hardware and software assets during its lifecycle. Liaising with hardware and software owners and assisting the TAM team in daily operational activities including providing usage and other asset reports as required.
- Performs enterprise-wide hardware and software administration, including addition, deletion and changes to software license rules according to approved policy, standards and procedures.
- Responds to user inquiries, investigate and analyze problems as well as develop resolutions and/or action plans.
- Conducts, update and improve reviews of documentation, manuals, standards and procedures.

**Key**

**Qualifications**:

- Post-secondary education in a related discipline (e.g. Computer Science), or the approved equivalent combination of education and/or relevant experience
- Experience troubleshooting compliance reports, and assisting with their resolution
- Experience coordinating, creating and documenting requirements and assisting with upgrading and/or deploying system enhancements
- Experience in enterprise software administration, analyzing software license agreements and vendor documentation
- Experience using tools and methodologies that support large-scale technology projects (e.g., more specifically, portfolio, procurement, contract and software asset management, MS Project, HTML, Crystal Reports, XM and ServiceNow

**You must also**
**have**:

- Ability to assist in hardware & software audits
- Excellent interpersonal skills with the ability to establish and maintain effective working relationships with all levels of staff and external contractors
- Excellent verbal and written communication skills with the ability to communicate detailed technical information to a variety of audiences
- Ability to work independently and cooperatively in a team environment
- Ability to work under time constraints and meet project deadlines
- Ability to work flexible hours and be on-call for support of production systems, where required

**NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES**:
**Internal** Job Posting Portal.

**Equity, Diversity and Inclusion**
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about t

  • Enterprise Technical Support Specialist

    19 hours ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 33766 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:703 Don Mills Rd. **Job Type & Duration**: Permanent, Full-time **Hourly Rate**:$47.54- $52.10 **Shift Information**: Monday to Friday, 35 hours per week **Affiliation**: L79 Full-time **Number of...

  • Enterprise Technical Support Specialist

    7 days ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 36166 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:100 Queen St. W **Job Type & Duration**:Permanent, Full-time **Hourly Rate and Wage Grade**:$47.54-$52.10, wage grade 15 **Shift Information**: Monday to Friday, 35 hours per week **Affiliation**: L79...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Hire DigITalent Full time

    Job Title: Technical Support Specialist (MS O365)Location: Toronto, ONHybrid Work Model: 3 days on siteJob Description:Our client is seeking a highly skilled Technical Support Specialist with expertise in Microsoft Office 365 administration and support to join their team in Toronto, ON. The successful candidate will play a crucial role in supporting new...

  • AEM Technical Specialist

    1 month ago

    Toronto, Ontario, Canada Procom Full time

    AEM Technical Specialist On behalf of our client in the Automotive Sector, PROCOM is looking for an AEM Technical Specialist. AEM Technical Specialist - Job DescriptionDevelop application roadmap, provide product expertise and support strategic initiatives aimed at enhancing productivity and business functionsReview existing and emerging technologies, market...

  • Client Technical Support Specialist

    1 month ago

    Toronto, Canada Benevity Full time

    **Meet Benevity**: The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B...

  • Enterprise Briefing Experience Specialist

    1 month ago

    Toronto, ON, Canada Apple Inc. Full time

    Enterprise Briefing Experience Specialist Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to...

  • Technical Support Specialist

    7 days ago

    Toronto, Canada Barco Full time

    What’s the opportunity? We are looking for someone who wants to excel in an international working environment by providing a “red carpet” experience for cinema customers. As part of the Operations team, the Technical Support Specialist can take on the following challenges: Support our cinema customers and partners via the Service desk and project a...

  • Enterprise Risk Specialist

    4 days ago

    Toronto, Canada WELLS FARGO BANK Full time

    **About this role**: As the company's second line of defense, Corporate Risk - or Independent Risk Management - provides independent oversight of risk-taking activities. Independent Risk Management establishes and maintains Wells Fargo's risk management program and provides oversight, including challenges to and independent assessment of the frontline's...

  • Technical Support Specialist

    7 days ago

    Toronto, Canada Xplor Full time

    Company Description Take a seat on the rocket ship and join us as **Technical Support Specialist** to help people succeed across the world. We’re a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they...

  • Prinicipal Enterprise Architect

    2 weeks ago

    Old Toronto, Canada Tundra Technical Solutions Inc. Full time

    Principal Architect (Network)Description Of AssignmentIn this pivotal, strategically important role of a Principal Architect (Network) with the City of Toronto Technology Services Division, you will play an instrumental part in City's digital transformation. You will define, realize, and leverage current and future technology to enable the City's digital...

  • Prinicipal Enterprise Architect

    2 weeks ago

    Old Toronto, Canada Tundra Technical Solutions Inc. Full time

    Principal Architect (Network)Description Of AssignmentIn this pivotal, strategically important role of a Principal Architect (Network) with the City of Toronto Technology Services Division, you will play an instrumental part in City's digital transformation. You will define, realize, and leverage current and future technology to enable the City's digital...

  • Prinicipal Enterprise Architect

    2 weeks ago

    Toronto, ON, Canada Tundra Technical Solutions Inc. Full time

    Principal Architect (Network) Description Of Assignment In this pivotal, strategically important role of a Principal Architect (Network) with the City of Toronto Technology Services Division, you will play an instrumental part in City's digital transformation. You will define, realize, and leverage current and future technology to enable the City's...

  • Prinicipal Enterprise Architect

    2 weeks ago

    Old Toronto, Canada Tundra Technical Solutions Inc. Full time

    Principal Architect (Network)Description Of AssignmentIn this pivotal, strategically important role of a Principal Architect (Network) with the City of Toronto Technology Services Division, you will play an instrumental part in City's digital transformation. You will define, realize, and leverage current and future technology to enable the City's digital...

  • Enterprise Application Support Specialist

    1 month ago

    Toronto, Canada Osler Full time

    Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and...

  • Enterprise Application Support Specialist

    1 month ago

    Toronto, Canada Osler, Hoskin and Harcourt LLP Full time

    Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and...

  • Enterprise Briefing Experience Specialist

    4 weeks ago

    Toronto, ON, Canada Apple Full time

    Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join...

  • Technical Support Specialist

    1 month ago

    Toronto, Canada QuessGTS Full time

    Our prestigious client is looking for an Technical Support Specialist with the following tools/skillset: - Minimum 3+ years of operational experience in supporting Citrix Xenapp/XenDesktop 6.5, 7.6 or higher. - Minimum 3+ years technical knowledge installing operating systems, third party software installation, upgrades, and maintenance. - Minimum 3+...

  • Specialist, Technical

    4 days ago

    Toronto, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...

  • Specialist, Technical

    5 days ago

    Toronto, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Canada Rentsync Full time

    Overview Rentsync provides high quality websites, marketing services, and software solutions to the rental and property management industry throughout Canada. We are looking for a Technical Support Specialist whose main objective is to assist clients with technical support issues while providing a high level of customer...