Technical Support Specialist

2 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:05/17/2024
**Req ID**: 37373
**Faculty/Division**: Temerty Faculty of Medicine
**Department**: MedIT
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00038560

**Description**:
**About us**:
Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.

**Your opportunity**:
MedIT provides information technology support for the Temerty Faculty of Medicine. Our mission is to partner and collaborate with clients, University, and third parties to determine value based, sustainable technology solutions that enable the Faculty to achieve its academic mission.

As Technical Support Specialist, you will work closely with the Technical Support Team Lead to support our faculty’s infrastructure operations. You will be responsible for diagnostic, troubleshooting, testing, and resolving hardware/software issues for a wide range of operating systems (Windows,Mac, iOS, and Android). In addition to providing dedicated user support, you will conduct needs assessment, analyze the current end-user systems, and make recommendations for hardware/software upgrades. Your proven initiative and ability to work collaboratively in a team environment will be essential to our team’s success in providing technical support to our staff across the faculty.

**Your responsibilities will include**:

- Installs, configures, troubleshoots, and repairs network equipment, operating systems (OS) software, service releases, and OS security upgrades
- Informs the Technical Support Team Lead about computing issues, and makes recommendation on possible preventative solutions
- Updating and maintaining service activities documentation and creating and editing support documentation

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum three years of related experience in a computing support role, with in-depth knowledge of a wide range of computer software and hardware including Apple, PC hardware and associated peripheral equipment (printers, scanners, photocopiers, fax, all-in-one devices); including installing, configuring, troubleshooting and repairing as required
- Must demonstrate relevant and practical experience with supporting a wide range of operating systems (Windows, MAC OS, Android, iOS) and mobile devices (tablets and smartphones)
- Must have a strong working knowledge of Active Directory and MS Office and a good understanding of network connectivity and networking tools and concepts
- Experience training end users in different settings and developing training materials and reports
- Experience tracking and completing incoming requests through online ticketing system
- Must have proven, strong customer service experience
- Experience building and maintaining relationships with both internal and external stakeholders, including external vendors
- Excellent written and verbal communication skills with the ability to convey technical information to customers who have varying levels of technical knowledge
- Excellent customer service skills with very good active listening skills and the ability to gain customer confidence and trust
- Strong commitment to high quality service, professionalism, and teamwork
- Ability to communicate effectively with students, faculty, and other users of instructional technology software and vendors
- Excellent problem solving skills
- Very good administration skills, demonstrating attention to detail and diligence and the ability to prioritize
- Excellent ability to offer proactive feedback with focus on improving, not just resolving, incoming issues
- Strong aptitude for learning and implementing sound IT Service Management practices

**Assets (Nonessential)**:

- Access management, IT security, web maintenance, and advanced MS Office + Office 365 experience

**To be successful in this roleyou will be**:

- Approachable
- Communicator
- Possess a positive attitude
- Problem solver

**Please Note**:

- This is a one (1) year term position.

**Closing Date**: 05/28/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Term
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Information Technology (IT)
**Recruiter**: Sharon Hung

**Lived Experience Statement

  • Technical Support Specialist

    2 weeks ago

    Toronto, Canada Barco Full time

    What’s the opportunity? We are looking for someone who wants to excel in an international working environment by providing a “red carpet” experience for cinema customers. As part of the Operations team, the Technical Support Specialist can take on the following challenges: Support our cinema customers and partners via the Service desk and project a...

  • Technical Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Hire DigITalent Full time

    Job Title: Technical Support Specialist (MS O365)Location: Toronto, ONHybrid Work Model: 3 days on siteJob Description:Our client is seeking a highly skilled Technical Support Specialist with expertise in Microsoft Office 365 administration and support to join their team in Toronto, ON. The successful candidate will play a crucial role in supporting new...

  • Technical Support Specialist

    3 days ago

    Toronto, Canada BGIS Full time

    **Who We Are** **SUMMARY** The **Technical Support Specialist **is responsible for providing technical assistance and support to end users, ensuring prompt resolution of a wide range of requests including hardware, software, printing and networking issues. In addition, the incumbent is expected to test and deploy new hardware and software as part of an...

  • Technical Support Specialist

    1 month ago

    Toronto, Canada QuessGTS Full time

    Our prestigious client is looking for an Technical Support Specialist with the following tools/skillset: - Minimum 3+ years of operational experience in supporting Citrix Xenapp/XenDesktop 6.5, 7.6 or higher. - Minimum 3+ years technical knowledge installing operating systems, third party software installation, upgrades, and maintenance. - Minimum 3+...

  • Technical Support Specialist

    1 month ago

    Toronto, Canada Rentsync Full time

    Overview Rentsync provides high quality websites, marketing services, and software solutions to the rental and property management industry throughout Canada. We are looking for a Technical Support Specialist whose main objective is to assist clients with technical support issues while providing a high level of customer...

  • Technical Support Product Specialist

    5 days ago

    Toronto, Canada Apex Time Solutions Full time

    Position Summary: We are currently looking for a Technical Support Product Specialist. This person will be directly responsible for the successful delivery and support of the product encompassing industries throughout a specific region. The Product Specialist will play a critical role in providing technical assistance for our customer base. As a...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Dentons Full time

    Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80 countries. Dentons Canada is committed to...

  • Technical Support Specialist

    1 week ago

    Toronto, Canada Vivid Machines Full time

    **Technical** **Support Specialist** **Bring the Future to Fruit Farming.** Vivid Machines is an innovative venture back-ed start-up that helps fruit farmers produce more food and less waste with our proprietary sensor and computer vision system. We are extremely passionate about supporting growers with the tools they need, as we continue pursuing our...

  • Technical Support Specialist

    1 week ago

    Toronto, Canada Vivid Machines Full time

    **Technical** **Support Specialist** **Bring the Future to Fruit Farming.** Vivid Machines is an innovative venture back-ed start-up that helps fruit farmers produce more food and less waste with our proprietary sensor and computer vision system. We are extremely passionate about supporting growers with the tools they need, as we continue pursuing our...

  • Technical Support Specialist

    1 week ago

    Old Toronto, Canada Cynet Systems Inc Full time

    Job Description: Responsibilities: As Technical Support Specialists, candidates will be responsible for responding to customer calls daily in a professional and efficient manner. Dealing with and resolving issues within SLA times. Providing support for the Security Products Intrusion product range. Working on both application software...

  • Technical Support Specialist

    1 week ago

    Old Toronto, Canada Cynet Systems Inc Full time

    Job Description: Responsibilities: As Technical Support Specialists, candidates will be responsible for responding to customer calls daily in a professional and efficient manner. Dealing with and resolving issues within SLA times. Providing support for the Security Products Intrusion product range. Working on both application software...

  • Technical Support Specialist

    1 week ago

    Old Toronto, Canada Cynet Systems Inc Full time

    Job Description: Responsibilities: As Technical Support Specialists, candidates will be responsible for responding to customer calls daily in a professional and efficient manner. Dealing with and resolving issues within SLA times. Providing support for the Security Products Intrusion product range. Working on both application software...

  • Technical Support Specialist

    7 days ago

    Toronto, Canada Peak Power Full time

    **At Peak Power, we’re making dirty power plants obsolete.**: The current, centralized electricity system is not sustainable. Between the climate crisis, state-wide blackouts, aging infrastructure, and rising costs, the system needs a huge overhaul. The demand for electricity is high - and getting higher - and big power plants aren't meeting our needs. We...

  • Technical Support Specialist

    1 month ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Technical Support Specialist (TSS) provides technical support, to Maintenance Operations Control...

  • Client Technical Support Specialist

    1 month ago

    Toronto, Canada Benevity Full time

    **Meet Benevity** Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also...

  • Technical Support Specialist

    1 week ago

    Toronto, ON, Canada Cynet Systems Inc Full time

    Job Description: Responsibilities: As Technical Support Specialists, candidates will be responsible for responding to customer calls daily in a professional and efficient manner. Dealing with and resolving issues within SLA times. Providing support for the Security Products Intrusion product range. Working on both application...

  • Field Technical Support Specialist

    5 days ago

    Toronto, Canada H&R Block Canada Full time

    Field Technical Support Specialist For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and...

  • Field Technical Support Specialist

    5 days ago

    Toronto, Canada H&R Block Canada Full time

    Field Technical Support Specialist For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and...

  • Technical Support Specialist

    1 month ago

    Toronto, Canada SuiteSpot Technology Full time

    SuiteSpot Technology is looking for a driven, focused, Technical Support Specialist with a self-starter, entrepreneurial attitude to help enable our customers to achieve their operational business goals at scale. You will leverage SuiteSpot technology to engage with our growing number of customers and be responsible for best-in-class technical support,...

  • Program Support and Technical Specialist

    4 weeks ago

    Greater Toronto Area, Canada Dignity Health Global Education Full time

    **Overview** Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention...