IT Support Specialist

1 month ago


Toronto, Canada Trooh Full time

**IT Support Specialist**

Toronto

Trooh is a leading American media company, reaching millions of consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting, we have built scale and impact through our Campus and Women’s environments. Trooh’s extensive addressable media, spread across thousands of high dwell time locations, ensure high impact solutions to engage the right consumer at the right time.

The IT Support Specialist is responsible for the maintenance, configuration, and reliable operation of computer systems and servers. They will install hardware and software, and actively resolve problems and issues with computer and server systems to limit disruptions to the business.

This position will also provide backup support to the Network Operations Centre (NOC) team to ensure successful deployment of digital content on our screens across US.

**ACCOUNTABILITIES AND RESPONSIBILITIES**

System Administrator
- Act as the point of contact for answering, evaluating, and prioritizing requests for assistance from internal and external end users experiencing problems with hardware, software, networking and other computer related technologies
- Diagnose, resolve, and document technical network, hardware, and software issues in person or remotely
- Proactive monitoring of all network devices and services using a combination of tools to ensure high connectivity and security
- Assist in the selection, implementation, testing and roll out of new IT solutions and provide training and support to end-users, as necessary
- Assist in developing and maintaining IT documentation including infrastructure and configuration documentation, disaster recovery plans, user training documentation, etc.
- Assist in the developing and implementing all IT policies and procedures, including those for security, disaster recovery, purchasing, etc.
- Ensure service level agreement targets are met and interactions are positive
- Will occasionally be required to take after-hours emergency support calls

Network Operations Centre Support
- Maintain an online connectivity of Trooh’s digital assets through proactive monitoring.
- Record, track, and document the troubleshooting process.

**What you offer**:

- Bachelor’s degree/diploma in Information Technology or Computer Science or a related field or equivalent professional experience
- IT technical certifications such as MCP, A+, Server +, MCTS, MCSA, CCNA are an asset.
- 2+ years of direct experience in providing technical support
- Demonstrated hands-on experience with Windows Desktop 10/11, Windows Server 2016/2018, Office 365 and other products (Teams, SharePoint, Exchange, SQL Query Management etc.)
- Expertise in IT network infrastructure operations and controls, ensuring the integrity of networks, servers, firewalls, and physical security of IT assets.
- Advanced troubleshooting skills in desktops, laptops, mobile devices, routing, switching, wireless networking and VOIP and/or SIP phone systems
- Experience with management and monitoring tools, Remote Desktop Services, Windows servers, MDT/ SCCM is required.
- Experience in Azure and/or AWS cloud environment.
- Knowledge of database concepts and SQL query language.
- Demonstrated high customer service orientation, and the capability to manage and prioritize customer expectations in a fast-paced setting with multiple priorities.
- Strong analytical and troubleshooting skills with ability to communicate with all levels of the organization effectively and professionally.
- Experience in documenting processes and monitoring performance metrics.
- Ability to keep up with technical innovation and trends in IT support.

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- IT Support Specialist: 2 years (preferred)

Licence/Certification:

- IT Technical Certification (preferred)

Work Location: Hybrid remote in Toronto, ON


  • IT Support Specialist

    1 month ago


    Toronto, Canada Nuspark Inc. Full time

    We are looking for an experienced **IT Specialist** to join our team, who will be responsible for the effective operation of information technology (IT) services and support across the organization. **Why Join Rychiger Canada Inc.O/A Nuspark?** Rychiger Canada Inc. converts complex engineering designs into flexible, real-world solutions. We design and...


  • Toronto, Canada Atlantis IT group Full time

    **Document Control Specialist** **Toronto,ON REMOTE** **Contract** **Responsibilities**: Document Control Specialist for medical devices is responsible for managing and maintaining all documentation related to the development, design, and production of medical devices. This includes creating and updating documents such as design control plans, design...


  • Toronto, Canada Baycrest Full time

    Behavioural Support Outreach at Baycrest Hospital has an opportunity for a **BEHAVIOUR SUPPORT SPECIALIST** **PERMANENT FULL TIME** 75 Bi-weekly Hours - Day-Evening including some weekends OPSEU 583 Hourly Pay Rate: $ 43.59 - $49.55 Baycrest has been appointed as the health service provider accountable for leading the implementation of the Toronto...


  • Toronto, Canada Baycrest Full time

    Baycrest Hospital has an opportunity for a **BEHAVIOUR SUPPORT SPECIALIST** **PERMANENT FULL TIME** ***: OPSEU 583 Hourly Pay Rate: $44.03 - $50.05 **The Behaviour Support Specialist** will work closely with the interdisciplinary team to develop, build, and evaluate behavioural care plans and interventions, primarily for patients on the Behavioural...


  • Toronto, Canada Amphenol ICC Full time

    **LET’S CONNECT!** **Position title**:ERP Support Specialist **Reporting to**:Director, Information Technology **Type of position**:Fulltime, permanent **Summary of Business**: We are looking for a results-oriented ERP specialist to successfully integrate our ERP software. You will be collaborating with different departments to determine which business...


  • Toronto, Canada Viv Technologies Inc. Full time

    **Product Support Specialist** **Viv Technologies** At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together,...


  • Toronto, Canada Viv Technologies Inc. Full time

    **Product Support Specialist** Viv Technologies At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together, we...

  • Helpdesk Support

    3 days ago


    Toronto, Canada Fidelity IT Solutions Full time

    Technical Support Specialist Position Summary: **Duties**: - General Office 365 and GSuite Administration - Provides technical leadership to the Helpdesk through training, coaching and continual engagement. - Creation and maintenance of published documentation for technical procedures, policies, and standard processes related to Helpdesk. Ensures adherence...


  • Toronto, Canada Barco Full time

    What’s the opportunity? We are looking for someone who wants to excel in an international working environment by providing a “red carpet” experience for cinema customers. As part of the Operations team, the Technical Support Specialist can take on the following challenges: Support our cinema customers and partners via the Service desk and project a...

  • IT Support Specialist

    1 month ago


    Toronto, Canada Gensler Full time

    Your Role Gensler, an international architecture, design, and planning firm is seeking an IT Support Specialist to join our Toronto office. The IT Support Specialist will participate in the daily IT operations of the Gensler Toronto office and assist other regional offices. What You Will Do- Effectively communicate and work with every level of employee...


  • Toronto, Canada Toronto Film School Full time

    About Us: The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We...


  • Toronto, Canada Atlantis IT group Full time

    **ROLE - Document Control Specialist** **LOCTION - Ontario, Canada,REMOTE** **Contract** **JD**: Document Control Specialist for medical devices is responsible for managing and maintaining all documentation related to the development, design, and production of medical devices. This includes creating and updating documents such as design control plans,...


  • Toronto, Canada Atlantis IT group Full time

    **Role - XDR specialist** **Location - Toronto, ON - Canada** **Duration - Long Term** 1. **Deploying and managing Palo Alto XDR solutions**: The XDR specialist is responsible for the installation, configuration, and maintenance of Palo Alto's XDR platform. This involves working with various teams to ensure proper setup and integration with existing...


  • Toronto, Canada Plusgrade Full time

    Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being...


  • Toronto, Canada OTT Financial Full time

    OTT Pay Group Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards,...


  • Toronto, Canada OTT Financial Group Full time

    OTT Pay Group Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards,...


  • Toronto, Canada OTT Financial Group Full time

    OTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts,...


  • Toronto, Canada Resume Target Inc Full time

    Company Description Resume Target is an industry leader in professional resume writing services known for their fanatical customer service, client support, and quality of work delivered in North America.  Job Description We are currently looking to hire a Client Support Specialist for our growing sales division. As a Client Support Specialist,...


  • Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

    A Family Support Specialist can be the first line of welcome, information, and health system navigation for clients and families living with childhood disability. Working as part of the hospital’s Client and Family Integrated Care (CFIC) team, the Family Support Specialist facilitates client and family-centred approaches to education, training and...


  • Toronto, Canada First National Financial Full time

    Working together to be our best! First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a...