Technical Support Specialist

2 weeks ago

Toronto, Canada Ontario Dental Association Full time

Central location, close to transit (TTC), bike lanes
- Flexible location of work (hybrid)
- Meaningful non-profit organization work

Are you a seasoned IT Support Specialist with a knack for troubleshooting? Then come join a team where your skills will shine as brightly as the smiles in our community.

We’re the Ontario Dental Association, and we represent over 90% of dentists in Ontario. We advocate on their behalf to improve dentistry for both dentists and patients; keeping Ontarians smiling.

Working with other health-care professionals, governments, the private sector and the public, the ODA provides a wide range of services, resources and continuing education programs to support ODA dentists in their pursuit of professional excellence and personal fulfillment.

**What we’re looking for**

We’re looking for a dynamic and skilled **Technical Support Specialist** to enhance our team. This individual will possess a strong foundation in technical support, adeptness in documentation, client training, and a comprehensive understanding of software and hardware troubleshooting, with a focus on delivering exceptional and timely service.

**What you’ll do**

In this role, you will report to the Director, Information Technology and be part of a collaborative team. Practically speaking, You will:

- Serve as the first point of contact for IT-related issues, providing timely and effective support to end-users.
- Support in-office staff and meetings as required.
- Identify recurring technical issues and propose solutions to address the root of the problems.
- Perform user account management.
- Update and close all call tickets, and follow up with end users.
- Participate in developing and maintaining IT documentation, procedures, and user guides.

**What we offer**

This is a full-time, hybrid, permanent position, with some flexibility with daily work hours. In addition to a competitive salary, you’ll have access to a benefits plan that includes dental (of course) as well as plenty of vacation days, personal days, and access to a health-spending account.

This role offers a great opportunity for a support specialist to advance their skillset and career. You’ll be able to get in on the ground floor of cloud migration within the organization and bring your own approach to new business adaptations and tech improvements. We’re a friendly team that are open to new ideas and motivated to help you succeed.

The ODA is proud to be one of the GTA’s Top Employers for 2024, our sixth year in a row We think that says a lot about the culture and work environment we’ve built over the last 150+ years. We are all about growth and learning: every position in our organization offers both challenges and opportunities, and we encourage all our staff to establish themselves within and beyond their individual roles. Through our employee recognition program, we make sure that support and opportunity are always within reach.

**What you’ll bring**
- Computer science degree, diploma in Computer Science or an acceptable combination of education and relevant experience
- Microsoft Certified Credential, Network + and/or A+ Certification or equivalent.
- 3+ years of IT helpdesk experience with a helpdesk ticketing solution.
- The ability to work independently and be self-motivated.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
- Strong knowledge of end-user devices, including Windows 10, Windows 11, iPad, iPhone, Audio Visual equipment
- Excellent prioritization and organizational skills as demonstrated by the ability to manage own time and complete multiple tasks and projects assigned simultaneously.
- Strong knowledge of Microsoft 365, Azure AD and Microsoft Cloud suite
- Strong knowledge of SharePoint, Teams, OneDrive, M365 and generally the Microsoft suite of products
- Self-starting, strong work ethic, enthusiasm, and ability to thrive in a small team environment.

**How to Apply

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