Inside Sales Support Representative
3 months ago
**English will follow**
Gentek est un important fabricant et distributeur de revêtements en vinyle/aluminium, de fenêtres et d'autres produits extérieurs de rénovation domiciliaire. Avec 3 usines de fabrication et 22 succursales au Canada, nous sommes fiers d'offrir à nos clients un service supérieur. Cela ne peut être réalisé qu'en disposant d'un groupe fantastique d'employés et nous savons qu'ils méritent une excellente expérience de travail, que nous nous efforçons de leur offrir.
Chez Gentek, nous reconnaissons les efforts déployés chaque jour par notre personnel pour assurer le bon déroulement des affaires et la satisfaction de nos clients. Pour ces raisons, nous sommes fiers d’offrir à notre personnel des avantages fantastiques. Ceux-ci incluent, et ne sont certainement pas limités à:
- Des jours de semaine consécutifs, pour que vous ayez les week-ends libres pour vous détendre et faire les choses que vous aimez
- Heures supplémentaires limitées. Chez Gentek, nous accordons une grande importance à l’équilibre entre travail et vie privée.
- Salaire concurrentiel ($45-55K)
- Ensemble d'avantages sociaux compétitifs.
- Plan d'épargne avec abondement de l'entreprise.
- 3 semaines de vacances dès le départ.
- Une équipe géniale et un environnement accueillant
Responsabilités
En tant que représentant du support des ventes internes, vous êtes un membre clé de l'équipe de distribution Gentek. Vous contribuerez à la réalisation de notre engagement à fournir un service de qualité supérieure à nos clients. Plus précisément, dans ce rôle, vous devrez rapidement et professionnellement:
- Saisir et traiter les commandes
- Appliquer avec précision les paiements des clients aux comptes
- Promouvoir les produits et services de Gentek
- Informer et conseiller les clients sur les produits, la disponibilité des produits, le statut de la commande et de la livraison
- Faire des suivis avec les clients, les fournisseurs, d’autres succursales ou le siège social
Service client
- Accueillir les clients entrant dans la succursale.
- Servez-les immédiatement ou indiquez qu'ils seront aidés aussi rapidement que possible.
- Répondre aux demandes des clients à notre comptoir de service en personne ou par téléphone.
**Qualifications**:
Éducation/Expérience/Compétence
- Études secondaires requises
- Capable de lire, d'écrire et de compter
Comportements et attitudes attendus
- Haute conformité aux normes, exigences et processus. Vous viendrez travailler et donnerez le meilleur de vous-même chaque jour
- Intelligence émotionnelle qui facilite les interactions respectueuses et courtoises avec les clients et les autres employés de Gentek
- Attentif et soucieux du détail
- Capacité de concentration et résilience face au stress
Environnement et exigences physiques/mentales
- Environnement de travail pouvant être bruyant avec stimulation constante des sens (distractions visuelles, sonores)
**************
Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada, we pride ourselves on providing our customers with superior service. This can only be achieved by having a fantastic group of employees and we know that they deserve a great work experience, which we strive to provide.
At Gentek, we recognize the effort our staff put in each day to make sure business runs smoothly and our customers are satisfied. For these reasons, we are proud to provide our staff with some fantastic perks. These include, and are certainly not limited to:
- Straight weekdays, so you get the weekends to yourself to unwind and do the things you love
- Limited overtime. At Gentek, we’re all about work/life balance.
- Competitive salary ($45-55K)
- Competitive benefits package.
- Savings plan with company matched contributions.
- 3 weeks’ vacation right off the hop.
- An awesome team and a welcoming environment
**Responsibilities**
As an Inside Sales Support representative, you are a key member of the Gentek distribution team. You’ll contribute to the fulfillment of our commitment to provide superior service to our customers. Specifically in this role you will promptly and professionally:
- Order Processing
- Enter and process orders
- Promote Gentek’s products and services
- Monitor and advise customers of product information, availability, and delivery status
- Liase with various outside vendors and with staff from other locations, including corporate office
Customer Service
- Greet customers entering the branch by addressing them verbally
- Serve them immediately or indicate that they will be helped as quickly as we can manage
- Answer customer inquiries at our service counter in person, or by phone
**Qualifications**
Education/Experience/Skill
- High school education required
- Able to read and write word and letter/nu
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