Bilingual Inside Sales Supervisor

6 months ago

Anjou, Canada WM Full time

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

**I. Job Summary**
Supervises the activities of the Market Area's Inside Sales Team and provides a level of experience/expertise in the sale of Waste Management services to customers resulting in additional revenue.

**II. Essential Duties and Responsibilities**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
- Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and work with the Market Area Sales Manager to help resolve escalated or unique customer issues.
- Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
- Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed.
- Participates in training and coaching the Inside Sales staff.
- Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.

**III. Supervisory Responsibilities**
The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes:

- Direct supervision of 6 full-time employees, including:
**IV. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in Canada.

A. Education and Experience
- Education: Bachelor's degree (accredited), or in lieu of degree, High School Diploma or GED and four (4) years of relevant work experience.
- Experience: Two (2) years of direct business-to-business sales (in addition to education requirements).

B. Certificates, Licenses, Registrations or Other Requirements
- None required.

C. Other Knowledge, Skills or Abilities Required
- This is a supervisory position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.

**Benefits**
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

**If this sounds like the opportunity that you have been looking for, please click "Apply."

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