Sales & Events Coordinator

6 months ago

Vancouver, Canada Shangri-La Hotel Full time

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city's most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality. Join our world-class team as we pioneer new horizons.

Your Shangri-La awaits

We are currently searching for an experienced Sales & Events Coordinator to join our team on a full-time basis. The salary range for the position will be $50,000 - $60,000/year.

POSITION DESCRIPTION

Demonstrates a high level of creativity and personal commitment to service excellence and an emotional sense of hospitality.
With high integrity, strives to provide a 5 diamond/ 5-star experience to guests and our colleagues.
Provide high attention to detail in all forms of communication, by assisting in processing reports, RFPs, drafting contracts and proposals, banquet event orders and change logs, under the guidance of the sales and events team, ensuring the 'value of luxury' is communicated through all written and verbal presentations.
Input data to SALESFORCE (the contact management database), maintain and update guest profiles in OPERA ensuring the system is kept up-to-date and accurate, always. Based on the requirement, run timely OPERA & SALESFORCE statistics reports.
Works directly with the sales, events, reservations and front office team entering all group room reservations, coordinating upgrades, welcome amenities and generating invoices upon check out, when directed.
Compile and distribute relevant reports to appropriate departments as required, ensuring timely follow-through with all revisions, cancellations and special requests for room and event bookings.
Ensures efficient and effective loading of group, negotiated and promotional rates in coordination with reservations and the distribution team.
Be the 'DELPHI champion', by keeping data updated, 'clean' and streamlined, based on corporate guidelines along with building new accounts, contacts, bookings and floor plans.
Maintaining and updating guest profiles, ensuring that all guest information is up-to-date and correct, under the guidance and supervision of the Director of Sales & Marketing.
Manage banquet event orders for all hotel, resident and internal events and prepare and communicate group resumes.
Generate and update key sales and event reports, that are required for timely internal and regional meetings.
Assist sales managers travelling on company business by assisting with itineraries, flights, bookings and other travel needs.
Assist the sales and events team members with site inspections, client entertainment and familiarization trips. Weekend support may be required.
Be the 'face' of the hotel's business center, managing guest interactions, requirements and maintaining stock inventory.
Maintain records on behalf of the sales and events department, ensuring that a filing system is established and that documents are readily available when needed.
Respond to general telephone inquiries on behalf of the sales and events team.
Maintain positive communication with all departments in the hotel and stay well informed of hotel VIP's, activities, promotions and events.
Attend sales and event team meetings by participating, preparing, recording and distributing meeting minutes.
Prepare client gifts for giveaways during special occasions, coordinating distribution amongst various departments.
Order and maintain departmental supplies and equipment.
Ensure compliance to all hotel policies, standards, and procedures.
Undertake other ad-hoc responsibilities, as required.

EDUCATION & SKILL REQUIREMENTS

A minimum 2 years previous work experience in a similar capacity within another luxury property. Previous Shangri-La Hotels & Resorts experience is an asset, but not required
Previous sales experience in the Vancouver market is preferred
Bachelor's degree in a commensurate field of study is preferred
Strong interpersonal, communication and presentation skills are required with an understanding of both global and local markets
Must hold the legal right to work in Canada (Canadian Citizen, Permanent Resident) or active possession of an Open Work Permit

SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES

we enable people to live, work, p

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