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Service Manager

4 months ago

North Okanagan British Columbia, British Columbia, Canada WORKFORCE - Staffing Solutions Full time

Overview


We are looking for a sales and customer service oriented person with a strong background in heavy equipment, particularly agricultural and farm equipment. Preference to any one who’s a licensed Mechanic or has experience working with the equipment.


You will be joining a company with a leading presence in Western Canada's growing agriculture equipment business.


As Service Manager, this customer-facing position’s ideal candidate will be a solid leader and build a foundation of accountability and promote quality work and exceptional customer service within the service department.


What you’ll be doing:


-Manage, oversee and delegate effectively to your service team and staff

-Planning, administration and general management and day to day operations and supervision of staff

-Oversee work directed by team leaders and direct reports

-Signing authority of internal work orders

-Ensure bottom line of profitability for Services provided

-Solutions for personnel turnover and staffing needs

-Maintain and ensure health, safety and cleanliness and security of shop and work environment

-Focus on and achieve high customer satisfaction and identify areas of improvement and opportunity

-Mentor and motivate your team and staff and create a positive culture that promotes open communication


Salary of 80-100k plus benefits. Relocation assistance will be considered for a qualified candidate.


Requirements


-High level of knowledge and technical proficiency of agriculture materials and equipment

-Previous service manager experience

-Strong communication skills

-Strong computer skills and proficiency with knowledge of of Microsoft Office Suite

-Proficiency of labour and billing rates, inventory control

-High level of leadership and management skills

-Licensed Mechanic preferred

-Experience with equipment brands such as CASE IH, New Holland, John Deere a strong asset


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