Sub-regional Technical Application Leader
7 months ago
**Job Description Summary**: You will be responsible for providing management and technical leadership to the Sub-regional Technical Application team and the utilization of that team for resolution of customer issues and to drive the technical sales. #LI-ML2
**Essential Responsibilities**
- Acts as expert consultant to guide customers in planning and development of technical solutions.
- Develop and implement training and progression plans for new TAE hires and junior TAEs.
- Enforce work processes for the TAE team across the sub-region.
- Identify and implement process improvement for TAE team customer engagements.
- Develop content and lead regional technical seminars and conferences.
- Provide market dynamics input such as competitive intelligence and industry trends to the business Growth Leaders
- Prepare and present technical presentations, white papers, and case studies at industry conferences. Mentor team members as a co-author to grow this skill among team members.
- Partner with peers and management to enhance selling techniques and approaches in line with both the region's growth objectives and Grid Solutions initiatives
- Lead technical presentations presented to customers in support of sales or service.
- Works with customers to understand problems and consults to solve problems based on GE solutions. Work with region growth leaders to develop product strategies to solve customer problems.
- Develop and cultivate long-term relationships at the technical levels of customer organizations
- Coordinate with sales teams to insure team coverage for sales calls and presentations and field activities.
- Partner with sales team to enhance selling techniques and approaches in line with both the region's growth objectives and Grid Solutions initiatives
- Lead case investigation and management of complex support cases.
**Required Qualifications**
- Bachelor in Electronics or Electrical or Control & Instrumentation Engineering
- Minimum 15 years of experience in power system protection and control
- Minimum 5 years of experience working with transmission utilities.
- Ability and willingness to travel when necessary
- Have legal authorization to work in Canada and be aware that any offer of employment is conditioned upon the successful completion of a pre-employment verification.
**Desired Characteristics**
- Presented White Papers at major industrial conferences.
- Working across several layers of the business to develop and implement product strategies for customers.
- Recognized as a thought leader within the protection and control industry
- Perform Power system protection coordination studies, short circuit studies and relay setting calculations and provide support for field installation
- Power system automation and communication expertise
- Hands on expertise in configuring and troubleshooting protection and control systems
- Integration of various Utility and Industrial protection and control systems
- Conveys deep understanding of industrial and utility relaying protection schemes
- Demonstrates practical experience with protective relay settings, features and network communications
- Excellent communication and presentation skills, both written and verbal
- Ability to maintain professional demeanor and interact with all levels of customers
- Excellent background in a customer-interfacing role
- Work efficiently without direct supervision
- Desire to work outside of boundaries and drive change
- Demonstrate practical experience with protective relay settings, features and network communications
- Self-starter with a positive, customer focused attitude
- Demonstrated creative and problem-solving skills
- Flexible and adaptable; open to change and modification of tasks
- Able to share ideas and work well in a team environment
- Proactive approach to tasks - displays initiative
- Proven organizational & communication skills and a proactive and open approach to conflict resolution
**Additional Information**:
**Relocation Assistance Provided**:No
LI-Remote - This is a remote position
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