Field Service Representative

2 weeks ago

British Columbia, Canada BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Baxter provides a broad portfolio of essential Legacy Hillrom hospital products, including smart beds, smart mattresses, OR tables, pumps, Nurse Call software, and Liko lifts. The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

**Your Role**:
This position is located in Coquitlam, BC.

In this position, you will be working with mínimal supervision, inspects, services, repairs, upgrades, delivery and removal of equipment or installs medical equipment on which training has been provided. You will be required to perform in clinics, hospitals, donor centers, or other equipment locations. You will be involved in extensive travel to ensure quality and regulatory requirements are met, as well as quality standards set by Baxter. You may obtain the assistance of more qualified personnel to solve extremely difficult or complex problems.

**What you'll do**:

- Maintain equipment within a field territory as assigned, or provide installation and maintenance support within and outside the region.
- Maintaining effective relationships and exceeding customer expectations on service delivery within your area of responsibility will help you manage customer satisfaction.
- As appropriate, sell service business within area of responsibility, and maintain financial effectiveness within assigned territory or project.
- Complete paperwork, documentation, and administrative tasks per policy and procedure.
- Work effectively with the Service Operations Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.
- Perform any other duties or projects that are assigned.

**What you'll have**:

- A minimum of 2 years of technical college in the biomedical field or a similar technical degree; or demonstrated equivalent work experience as a Field Service Engineer.
- Ability to work effectively across all levels of the organization and to represent the organization professionally.
- Strong written and verbal communication skills along with a high level of organizational and territory management skills
- Strong analytical and problem-solving skills to resolve equipment related issues
- Ability to travel for extended periods of time to installation/upgrade sites and willingness to work on-call and other shifts and overtime as needed
- Must have a class 5 driver license and the ability to drive a 5 ton truck.

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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