Customer Care Specialist

6 months ago


Mississauga, Canada Vivacity Medical Center Full time

Vivacity Medical Centre

Responsibilities for front desk customer care specialist
- 2 + years experience as a receptionist in a professional, corporate setting
- Flexible with their availability, open to close shift are required as front desk
- Proven ability to handle stress and work under pressure
- Self-starter, organized, able to follow written and verbal instructions
- Meet and greet all visitors, determine their needs, and direct them to the appropriate employee or location
- Provide administrative and clerical support to office and Human Resources team when needed
- Answer multi-line phone system, screen and route calls as appropriate
- Process mail and track packages
- Handle facilities management requests
- Order office supplies
- Perform data entry of guests and participants information, while always being respectful of their privacy
- Ability to forward sensitive information in a professional timely manner
- Performs other clerical duties, such as filing, photocopying, collating, faxing,, as assigned
- Greet visitors and direct accordingly
- Answer calls and play the role of gatekeeper
- Stock the office kitchen
- Perform a variety of clerical duties involved in scheduling appointments, exams and procedures, and processing forms and data

**Qualifications**:

- Order and stock conference room supplies
- Room planning for patients before they arrive, to make sure every patient is taking care of and is settles in
- Handle all cashiering transactions (posting charges to guest rooms, exchanging foreign currency, ), balancing their cash float at the end of each shift
- Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action (safety deposit box issuance, message handling, dealing with complaints)
- Complete additional tasks as assigned from time to time by their supervisor

**Job Types**: Full-time, Part-time

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person



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