Customer Care Specialist
4 days ago
**Join The Hoya Vision Care Canada Team**
For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.
We are currently hiring a **Customer Care Specialist - Mississauga (Monday to Friday, 9:00am - 5:30pm)**
**What’s in it for you?**
- Health/Dental/Vision/Disability Insurance
- Tuition Reimbursement
- 401K plans
- PTO and Paid Holidays
- And more
**What you’ll do**:
- Receive and handle incoming customer calls. (Order taking, work in process or other questions)
- Follow scripting, or other professional communication as required by HOYA
- Understands and follows all SOP for all tasks
- Provide basic recommendations for product, technical and adaptation questions
- Good working knowledge of DVI screens; competently processes all types of redo, credits, add notes, cancel jobs, tray change, account changes, etc.
- Able to identify in-house vs. outsourced lab orders, and transmits them accordingly
**Qualifications**:
- Optical lab experience
- Customer Service experience
- Understanding of DVI operating system is an asset
Pay: $22.00-$26.00 per hour
**Benefits**:
- Dental care
- Paid time off
- RRSP match
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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