Customer Care Specialist

3 weeks ago

Mississauga, Canada McKesson Canada Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

Reporting to the Supervisor of National Customer Care, the Customer Care Specialist provides courteous, quality service to retail pharmacies located throughout Canada. You are the first point of contact for pharmacists. You will be responsible for building rapport and assisting customers with their product orders, answering questions and providing prompt resolution to any potential concerns, while ensuring our customers have a positive experience with McKesson Canada.

**Responsibilities**:

- High level of phone confidence & professionalism in all modes of communication with internal or external customers
- Accurately handle complex customer service requests as the initial point of contact, utilizing multiple administrative systems within the defined service standards
- Analytical and problem-solving skills assuming responsibility and taking ownership until resolution achieved.
- Organizational/prioritization skills to be able to work in a multitasking environment.
- Ability to manage multiple levels from low to high priority tasks ensuring all deadlines is met.
- Learning style that can adapt quickly to meet the needs of the business.
- Commitment to achieve high levels of service excellence and ability to work independently or within a team.
- Ability to embrace continuous learning and customer service expectations in an environment that is constantly changing.
- Experience with Word, Excel, Salesforce CRM and IBM's AS/400 is an asset along with keyboarding skills.
- Ability to diagnose and resolve technical issues with operating systems, Internet browsers, and our customer internet-based system.

**Minimum Requirements**:

- Typically requires 3+ years of related experience.

**Additional Skills**:

- Customer service experience in a contact centre is an asset
- Retail pharmacy or Pharmaceutical service experience an asset
- Experience with Live Chat or SMS channel support an asset
- Customer-centred and empathetic approach with every interaction (online, on phone, in chat)
- Experience with Word, Excel, Salesforce CRM and IBM's AS/400 is an asset along with keyboarding skills
- Independent decision-making skills
- Able to work in a multitasking environment to meet set deadlines
- Strong conflict resolution skills
- Commitment to achieve high levels of service excellence and ability to work independently or within a team
- Organizational/prioritization skills to be able to work in a multitasking environment
- Availability to cover hours of operation

**Additional Information**
- Customer Care operational hours are:

- Sunday 12:00-8:00 pm; Monday to Friday 8:30 am - 10 pm, Occasional or weekend rotation may be required.
- Full-Time position with rotational start times within our hours of operation - flexibility required to work shifts within the hours of operation
- Hybrid - In office required minimum one a month.

  • Customer Care Specialist

    2 weeks ago

    Mississauga, Canada Hoya Vision Care Full time

    **Join The Hoya Vision Care Canada Team!** For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a **Customer Care Specialist...

  • Customer Care Specialist

    2 weeks ago

    Mississauga, Canada Hoya Vision Care Full time

    **Join The Hoya Vision Care Canada Team!** For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a **Customer Care Specialist...

  • Customer Care Lead

    3 weeks ago

    Mississauga, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Mississauga, ON**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Customer Care Specialist Bilingual I

    2 weeks ago

    Mississauga, Canada Hoya Vision Care Full time

    We are currently hiring a **Bilingual Customer Care Specialist - Mississauga** **Hours: Monday to Friday, 8:00am - 4:30pm** **Location**:3330 Ridgeway Drive, Mississauga, ON L5L 5Z9 **Pay rate**:$23 an hour **What’s in it for you?** - Health/Dental/Vision Insurance - Tuition Reimbursement - RRSP Matching - PTO and Paid Holidays - And more! **What...

  • Customer Care Specialist

    2 weeks ago

    Mississauga, Canada Mattamy Homes Full time

    **Location**: Mississauga, Ontario - Hybrid (3 days/week in office)**Company***: Mattamy Homes Canada **Department**: Customer Care, Greater Toronto Lowrise Division **Employment Type**: Full-Time **Reports to**: Manager, Customer Care When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes....

  • Customer Care Specialist

    3 weeks ago

    Mississauga, Canada OEC Group (Canada) Full time

    **Customer Care Specialist** **About us** Founded in 1984, OEC Group’s global network brings forth optimal logistics intelligence, performance-driven and cost - effective strategies, keeping us on the cutting edge of the logistics industry. **About the role** **What you will do** - Responsible for all ocean and airfreight bookings, verify bookings and...

  • Customer Care Specialist

    2 weeks ago

    Mississauga, Canada Vivacity Medical Center Full time

    Vivacity Medical Centre Responsibilities for front desk customer care specialist - 2 + years experience as a receptionist in a professional, corporate setting - Flexible with their availability, open to close shift are required as front desk - Proven ability to handle stress and work under pressure - Self-starter, organized, able to follow written and...

  • Custom Space Specialist

    5 days ago

    Mississauga, Ontario, Canada Toronto Central Community Care Access Centre Full time

    Custom Space SpecialistCloset Factory is hiring Custom Space Specialists to join our team. In this role, you will be responsible for designing and selling custom spaces to homeowners in the GTA. With pre-set appointments, you will have the opportunity to build relationships with customers and showcase your expertise in home design.As a Custom Space...

  • Customs Specialist

    3 weeks ago

    Mississauga, Canada Binex Line Corp. Full time

    Binex is a Freight Forwarding, 3PL & VMI Service Provider, Customs Broker, Interstate Trucking Broker-One Stop Logistics Solution-established in 1995, now positioning in 20 strategic locations in USA, Canada, and Mexico, providing high quality and comprehensive worldwide logistics services enhanced through state of art tracking, visibility, and PO management...

  • Home Care Specialist, Palliative Nurse

    24 hours ago

    Mississauga, Canada Spectrum Health Care Full time

    Company Description Spectrum Health Care is currently seeking a Registered Nurse (RN) to join our team as Neighbourhood Home Care Specialist, Integrated Specialty Programs . This individual will be responsible for leading a diverse, multidisciplinary team that will deliver high-quality, integrated palliative care in the Mississauga community,...

  • Customs Specialist

    4 weeks ago

    Mississauga, Canada Binex Line Corp. Full time

    Binex is a Freight Forwarding, 3PL & VMI Service Provider, Customs Broker, Interstate Trucking Broker-One Stop Logistics Solution-established in 1995, now positioning in 20 strategic locations in USA, Canada, and Mexico, providing high quality and comprehensive worldwide logistics services enhanced through state of art tracking, visibility, and PO management...

  • Customs Specialist

    3 weeks ago

    Mississauga, Canada Binex Line Corp. Full time

    Binex is a Freight Forwarding, 3PL & VMI Service Provider, Customs Broker, Interstate Trucking Broker-One Stop Logistics Solution-established in 1995, now positioning in 20 strategic locations in USA, Canada, and Mexico, providing high quality and comprehensive worldwide logistics services enhanced through state of art tracking, visibility, and PO management...

  • Customer Service Specialist

    4 weeks ago

    Mississauga, Canada Talent Mine Inc. Full time

    Our client is a fast-growing distribution company working with beverage producers in Ontario. They are seeking an experienced Customer Service Specialist to be the first point of contact for all customers.. Working under the direction of the Customer Service Manager, the Customer Service Specialist is responsible for handling all inquiries regarding orders...

  • Patient Care Specialist

    2 weeks ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Specialist

    2 weeks ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Customer Care Associate

    3 weeks ago

    Mississauga, Canada Prestige Recruiting Solutions Full time

    Prestige Recruiting Solutions has partnered with our client to recruit for a **Customer Care Associate** based in **Mississauga, ON**. Our client is a large multinational leader in the manufacturing, warehousing, and distribution of a wide range of food and beverage ingredients. The Customer Care Associate is responsible for providing and ensuring a...

  • Patient Care Specialist

    4 weeks ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Specialist

    4 weeks ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Specialist, Patient Care

    4 weeks ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Specialist

    3 weeks ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...