Customer Care Specialist

4 months ago


Mississauga, Canada Mattamy Homes Full time

**Location**:
Mississauga, Ontario - Hybrid (3 days/week in office)**Company***:
Mattamy Homes Canada

**Department**:
Customer Care, Greater Toronto Lowrise Division

**Employment Type**:
Full-Time

**Reports to**:
Manager, Customer Care

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting - and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

**What we offer**

The
**Customer Care Specialist** acts as the on-going point of contact at Mattamy for homeowners, from post-purchase through to post-warranty periods. The Customer Care Specialist follows up on homeowner inquiries by providing prompt, complete, and accurate responses, and acts as an advocate for the homeowner in coordinating customer care activities together with all internal departments to ensure The Best Homeowner Experience is delivered at each opportunity.

**What you’ll do**
- Keep homeowners informed on the status of their home by completing ongoing Touchpoints at designated times. Scheduling pre-construction and framewalk appointments as required.
- Acts as liaison between homeowner and all departments; providing follow-ups and advising of outcome.
- Schedule, plan and participate in homeowner information sessions (“Mattamy University”), including conducting presentations to homeowners.
- Bi-weekly site visits as required.
- Provide homeowners with an escalated avenue for complaint resolution, ensuring appropriate managers are aware of concerns or trends.
- Follow up, maintain, and inform appropriate individuals at Head Office and Warranty Service Managers of all Tarion correspondence.
- Prepare and distribute educational materials to homeowners, including Homeowner Information Sheets, and updating the Service Centre website.
- Assist with the creation of dashboards for key KPI’s for department heads, finance and other decision makers.
- Special projects and additional responsibilities as required.

**What **y**ou **b**ring**
- University or College graduate with a minimum of 2 years extensive experience in a Customer Service role.
- Demonstrated interpersonal/customer service skills.
- Ability to deal professionally and effectively with the public/homeowners.
- Ability to multi-task in a fast-paced environment.
- Competency with public speaking and conducting presentations to large groups.
- Exceptional communication skills including excellent research, written, oral, listening and public-speaking skills.
- Well-organized, confident individual with the ability to prioritize work, meet deadlines, and work in a fast-paced environment.
- Self-starter, ability to obtain complete and accurate resolutions from company or industry resources.
- Working knowledge of internet, Microsoft Office Word, Outlook, PowerPoint and Excel.
- Ability to build and maintain relationships internally and externally.
- Ability to work both independently and in a collaborative team environment.

**Who we are**

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

**Be yourself. We want it that way.**

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.
- Mattamy _
- Homes Canada_
- Qualified applicants will be contacted directly by the Talent Acquisition team._



  • Mississauga, Canada Hoya Vision Care Full time

    **Join The Hoya Vision Care Canada Team!** For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a **Customer Care Specialist...


  • Mississauga, Ontario, Canada Front Line Health Care] Full time

    Job DescriptionJob Title: Support Care SpecialistJob Summary:Front Line Health Care is seeking a Support Care Specialist to join our team. As a Support Care Specialist, you will provide personal care and support to clients in their homes or in our facilities.Key Responsibilities:Provide personal care and support to clients, including bathing, dressing, and...


  • Mississauga, Canada Hoya Vision Care Full time

    **Shift: 12:00PM - 8:30PM** **SUMMARY** This position is responsible for handling external and internal customer inquiries and concerns with the highest degree of patience, courtesy, and professionalism. Positive intention and positive language are used to communicate effectively with our broad range of customers. **JOB RESPONSIBILITIES** - Receive and...


  • Mississauga, Canada Mattamy Homes Full time

    **Location**: - Mississauga, Ontario (Hybrid 3 days/week in office)**Company***: - Mattamy Homes Canada**Department**: - Office, GTA Low Rise Division**Employment Type**: - Full-Time**Reports to**: - Customer Care ManagerWhen it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that...


  • Mississauga, Ontario, Canada Baxter Full time

    About Vantive:Vantive is a new company built on the legacy of Baxter, a leading provider of kidney care solutions. We are committed to delivering best-in-class care to our patients and customers, and we are seeking a skilled Customer Care Specialist to join our team.Your Role:In this role, you will be responsible for managing the Kidney Care Complaint...


  • Mississauga, Ontario, Canada Baxter Full time

    About Vantive:Vantive is a new company built on the legacy of Baxter, a leading provider of kidney care solutions. We are committed to delivering best-in-class care to our patients and customers, and we are seeking a skilled Customer Care Specialist to join our team.Your Role:In this role, you will be responsible for managing the Kidney Care Complaint...


  • Mississauga, Canada Vivacity Medical Center Full time

    Vivacity Medical Centre Responsibilities for front desk customer care specialist - 2 + years experience as a receptionist in a professional, corporate setting - Flexible with their availability, open to close shift are required as front desk - Proven ability to handle stress and work under pressure - Self-starter, organized, able to follow written and...


  • Mississauga, Canada McKesson Canada Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...


  • Mississauga, Canada Hoya Vision Care Full time

    **SHIFT: 12:00PM -8:30PM** **SUMMARY** This position is responsible for handling external and internal customer inquiries and concerns with the highest degree of patience, courtesy, and professionalism. Positive intention and positive language are used to communicate effectively with our broad range of customers. **JOB RESPONSIBILITIES** - Receive and...

  • Nurse Care Specialist

    3 weeks ago


    Mississauga, Ontario, Canada Spectrum Health Care Full time

    About Spectrum Health CareWe are a leading provider of home health care services, dedicated to delivering high-quality care to our patients in the comfort of their own homes.Job SummaryWe are seeking a skilled and compassionate Registered Nurse to join our team as a Nurse Care Specialist. As a key member of our care team, you will be responsible for...

  • Nurse Care Specialist

    3 weeks ago


    Mississauga, Ontario, Canada Spectrum Health Care Full time

    About Spectrum Health CareWe are a leading provider of home health care services, dedicated to delivering high-quality care to our patients in the comfort of their own homes.Job SummaryWe are seeking a skilled and compassionate Registered Nurse to join our team as a Nurse Care Specialist. As a key member of our care team, you will be responsible for...


  • Mississauga, Canada Trailique Infotech Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for someone who is passionate about helping others and enjoys working in a...


  • Mississauga, Canada Hoya Vision Care Full time

    **SHIFT: 9:00AM to 5:30PM** **SUMMARY** This position is responsible for handling external and internal customer inquiries and concerns with the highest degree of patience, courtesy, and professionalism. Positive intention and positive language are used to communicate effectively with our broad range of customers. **JOB RESPONSIBILITIES** - Receive and...


  • Mississauga, Ontario, Canada Front Line Health Care] Full time

    Job DescriptionJob Title: Support Care SpecialistJob Summary:Front Line Health Care is seeking a Support Care Specialist to join our team. As a Support Care Specialist, you will provide personal care and support to clients in their homes or in our facilities. You will work closely with our team to ensure that our clients receive the highest level of care and...

  • Customs Specialist

    4 months ago


    Mississauga, Canada Binex Line Corp. Full time

    Binex is a Freight Forwarding, 3PL & VMI Service Provider, Customs Broker, Interstate Trucking Broker-One Stop Logistics Solution-established in 1995, now positioning in 20 strategic locations in USA, Canada, and Mexico, providing high quality and comprehensive worldwide logistics services enhanced through state of art tracking, visibility, and PO management...


  • Mississauga, Ontario, Canada EMTC Coiffures Ltd. Full time

    Job Title: Hair Care SpecialistWe are seeking a skilled Hair Care Specialist to join our team at EMTC Coiffures Ltd. As a Hair Care Specialist, you will be responsible for providing exceptional hair and scalp treatments to our clients.Responsibilities:Advise clients on beauty care treatments and provide custom hair and scalp treatments.Supervise other hair...


  • Mississauga, Ontario, Canada EMTC Coiffures Ltd. Full time

    Job Title: Hair Care SpecialistWe are seeking a skilled Hair Care Specialist to join our team at EMTC Coiffures Ltd. As a Hair Care Specialist, you will be responsible for providing exceptional hair and scalp treatments to our clients.Responsibilities:Advise clients on beauty care treatments and provide custom hair and scalp treatments.Supervise other hair...


  • Mississauga, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga, Ontario site, is looking for a new Customer Care Specialist to join our team. ** Your Role**: As the Customer Care Specialist, you are responsible for ensuring that our customers have a positive experience each time...

  • Nail Care Specialist

    3 weeks ago


    Mississauga, Ontario, Canada Pedi n Nails Full time

    About Pedi n NailsWe are a reputable day spa seeking a skilled Nail Care Specialist to join our team. As a Nail Care Specialist, you will be responsible for providing exceptional customer service and delivering high-quality nail care treatments.Key ResponsibilitiesBody Care/Treatments: Provide a range of body care treatments, including facials, pedicures,...

  • Nail Care Specialist

    3 weeks ago


    Mississauga, Ontario, Canada Pedi n Nails Full time

    About Pedi n NailsWe are a reputable day spa seeking a skilled Nail Care Specialist to join our team. As a Nail Care Specialist, you will be responsible for providing exceptional customer service and delivering high-quality nail care treatments.Key ResponsibilitiesBody Care/Treatments: Provide a range of body care treatments, including facials, pedicures,...