Engagement Manager

3 days ago


Toronto, Canada IBM Full time

**Introduction**
At IBM, our Project Managers excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you

**Your Role and Responsibilities**
We are at a tipping point in history where the impact of technology on business is significant enough to transform the whole way that business operates. The convergence of new exponential technologies such as AI, cloud, mobility, automation, IoT, blockchain, and 5G have the power to change business models, reinvent processes, and reimagine the way we all work.

At IBM Consulting, we help clients navigate the scale of change needed to stay ahead and relentlessly innovate along the way. We build strong relationships with clients and co-create solutions at the intersection of strategy, experience, technology, and operations. We act as change agents: empowering clients to both strategize and execute their vision, which allows them to evolve at scale with both speed and clarity.

At IBM iX, the customer and experience transformation group of IBM Consulting, we are renegades and realists who focus on envisioning and creating end-to-end digital solutions that are focused on the end customer. We embody human-centric design and agile methodologies to rethink the way our clients work and engage with their customers and rapidly bring these experience-led digital solutions to life. At IBM iX, you can be part of a team where everything we do drives measurable impact at scale.

**Role & Responsibilities**:
As an Engagement Manager (Managing Consultant) at IBM iX (under IBM Consulting), you are a trusted advisor that leads the strategy & execution of large, experience-led customer transformation consulting engagements that solve complex and challenging business problems for our most strategic clients. With your agile project management acumen and experience in working in product-centric organizations, you provide leadership to project teams to ensure the successful delivery of digital experience solutions, across multiple channels including web and mobile. These solutions encompass the latest in digital technologies, including AI, cloud, mobility, and automation to deliver market-leading digital experiences. In addition to providing strong delivery leadership, you use your experience in digital transformation to advise our clients and help them understand, react, and predict the changes that digital technology is causing in their respective industries and guide our clients through a human-centric approach to envision the future. In short, you combine your agile delivery leadership and appreciation of experience design, with your business acumen and strategic thinking capabilities to successfully lead the delivery of digital engagements.

Your responsibilities will be two-fold: (1) deliver rapid business value for clients by leading core IBM-client teams; (2) act as a truly collaborative partner for clients (building IBM's imminence and account leadership as a result).
- Deliver value for clients (agile team leadership)
- Lead client delivery teams (with team members across product, design and development disciplines)
- Manage end-to-end value for clients - from need identification, to solution exploration, resourcing, scheduling, development and release
- Work with various stakeholders to create and align release timelines (addressing and swiftly resolving risks and issues along the way)
- Influence client satisfaction by finding new ways to add value and build client relationship along the way (also contributes to account building)
- This role can be performed from Ontario, Quebec, Alberta, and British Columbia
- Act as a collaborative partner (account building)
- Develop lasting relationships as a trusted partner with client decision makers (trust built from successful team leadership and successful delivery)
- Help our clients explore disruptive strategies that create business value
- Continuously grow as a trusted partner by researching industry trends, competitive benchmarking, and strategic opportunities to share internally and with clients
- Promote IBM’s growth and eminence by supporting thought leadership and business development activities such as proposal development

**Who You Are**
- You're a digital delivery aficionado: you leverage your expertise in leading multi-disciplinary, high-performing agile teams (across product, design, and development disciplines) to deliver customer transformation consulting engagements to senior management client stakeholders
- You have strong project management and agile delivery leadership skills, with an ability to build teams across disparate organizations and skill sets, formulate a vision and lead teams to successful delive


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