Manager, Youth Engagement

5 months ago

Toronto, Canada Jack.org Full time

Embark on a transformative journey with Jack.org, where you will play a pivotal role in reshaping youth mental health across Canada. Our mission is to empower young individuals with community, knowledge, and tools to champion mental well-being. We envision a world where youth experience mental well-being, not distress. We stand poised and empowered for this crucial task, fortified by dedicated donors, a robust financial reserve, visionary leadership, and a high-performing team eager to drive change.

Focused on addressing the prevalent issue of mental health distress among youth, particularly those systematically excluded from mental health dialogue and action, we adapt programming to cater to diverse youth demographics and communities across Canada. Our approach centers on upstream prevention of mental distress and the promotion of mental well-being.

Ready to play a vital role in supporting the team that shapes the future of youth mental health in Canada? Join us in ensuring our dedicated staff is well-supported, enabling them to deliver on our mission with excellence for the benefit of the youth we serve

**Position**:Manager, Youth Engagement

**Reporting to**:Director, Program Implementation

**About You**:

- High proficiency, knowledge of, and experience (at least 3 years) in youth engagement from an organizational perspective.
- Post-secondary educational background or equivalent experience in mental health (youth specialization), social work, youth work or other relevant field.
- Experience with coaching, mentoring and/or supervising youth and/or direct reports.

**Your Impact**:
You would be responsible for the oversight, planning and execution of the organization’s youth engagement strategy, in alignment with organizational strategic priorities and goals. The _Manager, Youth Engagement_ works cross-departmentally to develop and provide guidance in youth-friendly, safe and meaningful engagement, to ensure the integration of youth voice into relevant areas of the organization.

**Key Duties and Responsibilities**:
**Operational Duties**
- Support the Director on the vision and strategy for the portfolio, taking into account evaluation reports and metrics, recommending initiatives and changes that are up-to-date with youth engagement best practices, and aligned with Jack.org strategic goals.
- Develop, monitor and oversee the implementation of the youth engagement annual plan and team, inclusive of all youth engagement components and processes (network representative, youth engagement for co-design, and other initiatives across the organization as planned), determined in consultation across teams.
- Document, update and lead the refinement of organizational policies and processes related to youth engagement, such as honorarium and appreciation, safety, incident reporting, engagement guidelines, etc.; identify gaps and create/recommend new policies and procedures as required.
- Advise program teams on safe and meaningful methods and strategies for youth engagement, providing a comprehensive approach to YE across jack.org’s programs, identifying opportunities to deepen the youth experience.
- Provide training, orientation and refreshers to new and existing staff on YE policies and procedures, keeping key documents centralized for easy access.
- Oversee the Youth Mobilization Lead and provide guidance to develop and implement a strategy for the recruitment, tracking, engagement and retention of youth within the jack.org network.
- Work closely with all program portfolios (e.g., design & improvement, partnerships), as well as marketing & communications and development teams, to identify areas of relevance for YE; co-develop and support the roll out of engagement strategies.
- Collaborate with the partnerships and equity managers, and external stakeholders as appropriate, to identify barriers, opportunities, and risks for the engagement of new youth into Jack.org’s programs; ideate and develop new ways of doing so.
- Work alongside the Evaluation team on impact measurement for the portfolio, and monitor metrics to ensure outcomes and targets are being met.
- Work with the Manager, Governance and Executive Office to support the selection process of the Network Advisors to the Board of Directors, and advise on youth-friendly considerations to support them in their roles.
- Hold relationships with organizations in the youth mental health space, staying up to date and sharing youth engagement best practices, and share those learnings internally.
- Other responsibilities as determined/required from time to time.

**Organizational Duties**
- Stay up to date with organizational policies (finance, travel, safety, accessibility, etc.) and ensure direct reports are aware of and adhere to them.
- Coach and support the development of all direct reports, including onboarding new staff and supporting in their professional growth and opportunities. Oversee staff performance in meeting their goals through weekly

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