Regional Workforce Manager

7 months ago

Vancouver, Canada Encore Global Full time

**Approximate Salary Range: $60,000 - $75,000 per year with incentive**:
**Position Overview**:
The Regional Workforce Manager is responsible for supporting an effective labor management culture at Encore to advance the organization’s strategic objectives. Partnering with the Director of Operations, Venues and peers to execute a defined hiring, training and scheduling approach that supports Encore’s grown plan and desired financial results. This position will own the strategic deployment approach within the region, with a focus on quality, consistency and best practice implementation and team member deployment across Encore’s venue and event staffing. This position will provide leadership to their assigned area and the organization to align field team member resources to an evolving business environment. This role will have oversight and direct involvement with team member hiring, training and scheduling oversight. Regional leadership skills, strategic demand planning and analytics skills will allow this role to provide support and partnership to all levels of management in order to achieve stated goals and KPIs. This position reports to the Director of Operations or Area Director, Venue & Production Center.

**Key Job Responsibilities**:***

**Regional Workforce Demand Planning***
- Ensure Demand planning processes are adapted and adhered to
- Evaluate the needs of the region and identify high volume periods as well as work on solutions to satisfy the demand
- Work directly with DVP’s and Regional sales teams to understand and ensure that labor planning is taking place for all appropriate events
- SHOU performance expectations
- LEAP staffing guideline adherence (in partnership with HR)
- Implement regional hiring, onboarding and training practices consistent with recruiting, HR and Global learning guidance and LEAP scheduling process deployment
- Get approvals for locations that need to request outside labor resources and use of overtime

**Reporting and Data Analysis**
- Create regional reports and make recommendations regarding actions that should be taken including staffing level changes, training, and other actions to improve labor performance

**Workforce Related Systems and Process**
- Direct the region to use all scheduling systems, tools and process effectively
- Understand and implement the LEAP scheduling process
- Recommend system enhancements, provide system training and identify areas for improved system usage for regions within assigned area, in close partnership with directors and peers
- Develop and implement approach to standardize and improve reporting, KPIs and other deliverable information to the field to improve on all aspects of labor management and performance measurement so that better recommendations and decisions can be made

**Leadership and People Development**
- Partner with HR to manage human resources activity including selection, performance management, salary administration, training and development and strategic human resources planning
- Ensure that all new technician hires obtain their level 3 certification in the appropriate timeframe

**Job Qualifications**
- Bachelor’s Degree or equivalent experience
- 3+ years of Labor Management experience
- Demonstrated leadership and management skills
- Strong written and verbal communication, interpersonal, and customer-service skills
- Ability to successfully interact and support all levels of management within the organization
- Strong analytical ability
- Regional Management Role/Multi Location Management Role
- Excel/Data Analysis Skills
- Event Execution Experience
- Labor Management Experience

**Competencies**
- Ensures Accountability
- Strategic Mindset
- Collaborates
- Ownership
- Drives Vision and Purpose
- Plans and Aligns
- Action Oriented
- Manages Complexity

**Physical Requirements**:
**Physical Requirements**

**Hours Per Day**

**Lifting Requirements**

**Frequency**

Sitting

5-6 Hours

Lifting 0 - 15 lbs*

Occasionally

Standing

2-3 Hours

Lifting 16 - 50 lbs*

Rarely

Walking

0-1 Hours

Lifting 51 - 100 lbs

Never

Stooping

0-1 Hours

Lifting Over 100 lbs

Never

Crawling

0-1 Hours

Kneeling

0-1 Hours

**Carrying Requirements**

**Frequency**

Bending

0-1 Hours

Carrying 0 - 15 lbs*

Occasionally

Reaching (above your head)

0-1 Hours

Carrying 16 - 50 lbs*

Rarely

Climbing

0-1 Hours

Carrying 51 - 100 lbs

Never

Grasping

0-1 Hours

Carrying Over 100 lbs

Never

**Auditory/Visual Requirements**

**Frequency**

**Pushing/Pulling Requirements**

**Frequency**

Close Vision

Continuously

Pushing/Pulling 0 - 15 lbs*

Occasionally

Distance Vision

Continuously

Pushing/Pulling 16 - 50 lbs*

Rarely

Color Vision

Continuously

Pushing/Pulling 51 - 100 lbs*

Never

Peripheral Vision

Continuously

Pushing/Pulling Over 100 lbs

Never

Depth Perception

Continuously
- Identifies the physical requirements that team members perform without assistance.

Hearing

Continuously

Team members must be ab

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