Workforce Management Analyst

7 months ago


Vancouver, Canada O2E Brands Full time

O2E Brands is looking for a Workforce Management Analyst to join our growing team As part of the Sales Center Operations department, you will ensure that all the scheduling and reporting needs of our Sales Centre are met, and our customers get an exceptional experience getting in contact with us Our Workforce Management Team was recognized by Genesys, a leader in telecommunication cloud, and received the CX Team Mobilizer award for our dedication to improve team engagement in 2022.

When we say It’s All About People we mean it. We have created a hybrid work model that helps us get together to Collaborate, Celebrate and Connect while enjoying the flexibility of working where it makes sense for you. For this role’s duty and responsibility we anticipate that you will be in the office 75% of time. - Monitor and adjust queues to ensure achievement of service level and abandon goals - Produce sales and operations reporting - Respond to and action requests from various different departments in our organization - Prepare coverage trackers and take action to ensure adequate staffing levels - Assess Intra-day reporting and under-time agents or request over time as needed

**A Day In The Life**
- Monitor and adjust schedules to ensure achievement of service level and goals
- Produce sales and operations reporting
- Respond to and action requests into the WFM group inbox
- Assess in the moment reporting and request over time as needed
- Work as part of a fun, dynamic team

**What You Bring To The Table**
- You are highly organized, analytical and relentlessly detail focused.
- You enjoy being part of a team and look for opportunities to roll up your sleeves and get the job done.
- You understand how your work impacts the organization and embrace new ideas to accomplish goals and solve problems.
- You thrive in a fast-paced and challenging environment.
- Strong communicator who seeks first to understand then to act
- Analytical disposition - Intermediate excel skills
- Hungry to learn
- Likes to problem solve
- Naturally seeks to improve systems
- Experience working with data, finance, and numbers

**COMPENSATION AND BENEFITS**
- Salary $46,000 - $50,000 per annum (Actual salary offered will be commensurate with education, experience and internal parity).
- The Total Compensation Package includes Extended Health, Dental. Focus on your development through our professional development programs. Enjoy a variety of health and wellness initiatives, including access to gym facilities at our corporate head office. Speak to us to learn more about what we offer.

**About Us


  • Workforce Analyst

    6 months ago


    Vancouver, Canada Western Financial Group Full time

    **Truthfulness | Fairness | Value | Loyalty** As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can...


  • Vancouver, Canada PHSA Full time

    **Workforce Analyst, Workforce Management Solutions** Workforce Management Solutions Vancouver, BC **What you’ll do** - Responds to user inquiries by providing information and guidance on STS practices and processes, collective agreement language, and HR policies in an effort to influence and guide users through various processes and decision making....


  • Vancouver, Canada PHSA Full time

    **Workforce Analyst, Workforce Management Solutions** PHSA Corporate Vancouver, BC **What you’ll do** - Responds to user inquiries by providing information and guidance on STS practices and processes, collective agreement language, and HR policies in an effort to influence and guide users through various processes and decision making. Logs, triages,...


  • Vancouver, Canada Aritzia Full time

    THE DEPARTMENT The mission of the Workforce Planning Department is to schedule to match the needs of the business with the optimal talent, while controlling labour wastage in support of an incredible employee and client experience. THE OPPORTUNITY As a member of the Workforce Planning sub-department, you will be part of the team responsible for...

  • Manager, Retail Labour

    3 months ago


    North Vancouver, Canada Arc'teryx Full time

    **Department**:Retail Strategic Initiatives **Reports to**:Director, Retail Strategic Initiatives **Location**:North Vancouver, B.C **Your Opportunity at ARC’TERYX**: *** We are seeking a Manager, Retail Labour & Workforce Planning, on a 15-month contract to lead a team of analysts focused on retail labour planning and support the implementation of...


  • Vancouver, Canada Bench Accounting Full time

    **What's Bench? **Visit Bench's latest news to see what's happening, and read what our customers have to say. You can also check us out in Medium, on our LinkedIn page, our Instagram, and our Life at Bench Blog. We acknowledge that Bench is founded on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of...


  • Vancouver, Canada Lululemon Full time

    This role is hybrid and based in Vancouver, BC. Who we are Guest Support is the contact center for lululemon support in pre and post purchase interactions across a multitude of channels to meet our guests needs. Operating out of Vancouver, BC and remote employees across North America, we are a vital frontline connection with our guests. The Guest Support...


  • Vancouver, Canada Disability Solutions Full time

    Description & Requirements Who we are: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our...

  • Workforce Manager

    6 months ago


    Vancouver, Canada PCL Construction Full time

    **The future you want is within reach.** At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry. We're also looking at what's next for you and how we can...


  • Vancouver, Canada PHSA Full time

    **Manager, Workforce Management Solutions** Workforce Management Solutions Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to...

  • Workforce Manager

    6 months ago


    Vancouver, Canada PCL Construction Full time

    **The future you want is within reach.** At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry. We're also looking at what's next for you and how we can...


  • Vancouver, Canada Lululemon Full time

    **who we are**: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product,...


  • Vancouver, Canada CLIO Full time

     is more than just a tech companywe are a global leader that is transforming the legal experience for all by while . Summary: We are currently seeking a Senior Manager of Workforce Management for our Customer Success team at Clio.  The Senior Manager of Workforce Management at Clio will lead our global workforce optimization efforts,...


  • Vancouver, Canada Randstad Canada Full time

    Are you an experienced Change Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Change Analyst to join their talented team on a 6-month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a consultant with...


  • Vancouver, British Columbia, Canada Disability Solutions Full time

    Job DescriptionThis Sr. Technology Manager will be an integral part driving growth of the enterprise through technology. This person will be tasked with developing the premier technology workforce strategies, governance processes, and workforce reporting capabilities.Design, formalize, and deliver workforce strategic support, facilitate communication and...


  • Vancouver, Canada BC Infrastructure Benefits Full time

    **Job Title**:Representative, Workforce Deployment **Division**:Workforce Operations **Reports to**:Manager, Workforce Deployment **Who We Are**: A career at BC Infrastructure Benefits (BCIB) is your opportunity to join a team that is committed to creating career-building opportunities in the skilled trades and being leaders in creating respectful...

  • Business Analyst

    4 weeks ago


    Vancouver, Canada Randstad Canada Full time

    Are you an experienced Business Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Business Analyst to join their talented team on a 6-month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a consultant...


  • Vancouver, Canada lululemon Full time

    Role OverviewWe are seeking a Transformational Workforce Strategist to join our Technology Workforce Enablement & Vendor Management team. As a key member of our team, you will play a vital role in driving growth and transformation within the enterprise through technology.


  • Metro Vancouver Regional District, Canada TransLink Full time

    **Marketing Statement**: A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and...


  • Vancouver, Canada Electronic Arts Full time

    We're EA—the world's leading video game publisher. You're probably familiar with many of our titles—Madden, FIFA, The Sims, Apex Legends, Battlefield, Need for Speed, and Star Wars, to name but a few. We entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. Most companies call it HR. But...