Workforce Analyst, Workforce Management Solutions

3 weeks ago

Vancouver, Canada PHSA Full time

**Workforce Analyst, Workforce Management Solutions**

Workforce Management Solutions

Vancouver, BC

**What you’ll do**
- Responds to user inquiries by providing information and guidance on STS practices and processes, collective agreement language, and HR policies in an effort to influence and guide users through various processes and decision making. Logs, triages, tracks and escalates issues to ensure accurate identification of issues and timely resolution. Provides resource services to employees utilizing the self service and scheduling system and assists with error investigation and correction remotely or through step-by-step instructions.
- Collects and compiles data to support various activities and initiatives such as safety initiatives, rehabilitation work trials, employee retention, budget analysis and attendance management by recording information such as absences, illnesses and returns, analyzing data such as absenteeism and overtime reports, interpreting and identifying trends and issues, and documenting and communicating findings.
- Contributes to business process improvement activities by working in collaboration with Scheduling & Timekeeping, payroll, human resources and others, reviewing processes, tools, services, policies and systems, and making recommendations for improvements using technological functionality and process redesign. Participates in the implementation efforts related to improvements in scheduling and timekeeping transactional and reporting activities by sharing information and ideas, providing feedback on service improvement and enhancements, and assisting with system implementations, modifications, upgrades, conversions and other implementation activities where appropriate.

**What you bring**

**Qualifications**:

- Advanced Proficiency with computers and ability to effectively use database, spreadsheet and human resources information systems. Strong analytical, problem solving and system analysis skills. Excellent written, verbal, and interpersonal skills; aptitude to listen, ascertain the needs of clients, develop relationships, and respond accordingly in a timely and efficient manner. Ability to work both independently and as an effective team member. Ability to work well with frequent interruptions and handle multiple concurrent tasks. Physical ability to perform the duties of the job.

Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

**Job Type**:Regular, Full-Time

**Location**:1867 W Broadway, Vancouver, BC V6J 1Y5

**Closing date**:Applications accepted until position is filled

**Hours of Work**:800-1600 (Monday to Friday)

**Requisition # **167222E

**As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.**

**What we do**

***

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical an

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