Program Manager, Workforce Management

7 months ago

Vancouver, Canada Lululemon Full time

**who we are**:
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive, and growth-focused environment for our people.

**about this team**:
Workforce Management (WFM) is the way employers strategically allocate people and resources, track attendance, and comply with constantly changing workplace laws and regulations. Ultimately the objectives are to optimize operational productivity and reduce risk. Workforce Management includes:

- Labor planning and forecasting
- Scheduling and shift changes
- Shift premiums and allowances
- Statutory holidays, time off and leaves
- Time and attendance tracking
- Workforce analytics and reporting

**a day in the life**:
We are seeking a highly skilled and experienced Workforce Program Manager to oversee and optimize our workforce planning, scheduling, and forecasting processes. As the Workforce Program Manager, you will be responsible for developing and implementing strategies to ensure optimal utilization of resources while maintaining high levels of operational efficiency and customer satisfaction. You will collaborate closely with various stakeholders to drive continuous improvement initiatives and achieve business objectives.
- Workforce Program Planning and Strategy: Develop and execute comprehensive workforce program plans and strategies aligned with organizational objectives to meet business demands, including forecasting future staffing needs based on historical data, current trends, and anticipated growth.
- Program Governance: Establish governance structures, processes, and frameworks to ensure effective oversight and management of program activities. Define roles and responsibilities, establish communication channels, and facilitate decision-making processes. Define program goals, scope, deliverables, timelines, and resource requirements in collaboration with stakeholders.
- Program Execution and Delivery:

- Drive the execution of program activities according to the established plan and timeline.
- Monitor progress, track milestones, and ensure timely delivery of deliverables while maintaining quality standards.
- Documents, reviews and ensures that all quality and change control standards are met.
- Creates, prioritizes and accepts user stories and partners to incorporate them into release planning. Makes product decisions that drive value on a daily basis
- Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements
- Participates in stand-ups, iteration planning sessions, product demo, and retrospectives
- Condenses complex technical concepts into non-technical language for stakeholders
- Change Management: Lead change management efforts to ensure smooth transition and adoption of program deliverables within the organization. Anticipate and address resistance to change and communicate effectively to facilitate buy-in and support.
- Scheduling Optimization: Create and maintain efficient staffing schedules that align with business requirements, taking into account factors such as employee skills, availability, and workload distribution.
- Forecasting and Analysis: Utilize advanced forecasting techniques and analytical tools to predict future workload volumes and staffing requirements accurately. Analyze data to identify patterns, trends, and opportunities for optimization.
- Resource Allocation: Ensure the optimal allocation of resources across different teams, shifts, and locations to meet service level agreements (SLAs) and operational targets.
- Performance Monitoring: Establish key performance indicators (KPIs) and metrics to track workforce performance and operational efficiency. Monitor real-time performance metrics and take proactive measures to address any deviations from targets.
- Continuous Improvement: Drive continuous improvement initiatives to enhance workforce management processes, optimize resource utilization, and improve overall operational effectiveness. Implement best practices and innovative solutions to streamline workflows and increase productivity.
- Stakeholder Collaboration: Collaborate closely with internal stakeholders, including operations, human resources, finance, and IT teams, to align workforce management strategies with organizational goals and priorities.
- Technology Utilization: Leverage workforce management software and tools to automate processes, streamline workflows, and improve data accuracy. Stay updated on emerging

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