Key Account Manager

7 months ago

Vancouver, Canada Prenuvo Full time

**About Us**

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care and to shift the patient experience from. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against "we caught it too late again." Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Boca Raton, Minneapolis, Los Angeles, New York City, Bethesda, Chicago, and Atlanta, with more clinics in North America and internationally in the next 2 years.

We are changing healthcare and bringing a slow moving goliath of an industry into the present while blazing a trail into the future of radiology and clinical operations through software, automation and AI.

**We are looking for a Key Account Manager, Physician Relations to join our Commercial Sales team** As the Key Account Manager, you'll serve as the daily point of contact and relationship manager for our most important national partners to ensure their long-term success. The Key Account Manager will be leading our outreach efforts across the country, and will be responsible for developing their own book of business via the creation of a physician referral network specifically focused on large physician networks.

**What You'll Do**
- Serve as the primary liaison between the organization and physician practices, hospitals, and other healthcare providers to build and maintain positive relationships.
- Source and research leads that match the clinical profile of a national physician partner
- Prospecting within an assigned healthcare vertical to generate new physician partnership opportunities
- Develop and implement strategic plans to expand physician networks, increase patient referrals, and maximize revenue opportunities.
- Provide Prenuvo's internal teams with appropriate insights into the client's strategic business initiatives
- Develop and implement account penetration strategies to create new opportunities for deeper collaboration and growth
- Significantly grow the client relationship in terms of revenue generated and account profitability
- Understand Prenuvo's Value Proposition and clearly articulate this to customers, providing solutions to grow profitable sales
- Coordinate and lead meetings with physicians and other healthcare providers to address concerns and ensure satisfaction.
- Adhere to company sales and pricing guidelines
- Document, analyze and understand impact of customer-focused activities to increase productivity and develop insights for future cross/ up-selling opportunities
- Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeated sales - aimed at long term growth
- Collaborate with team members to secure the terms of sale, including negotiating pricing, implementation timeline mapping, and more
- Track, analyze and update internal tracking and reporting systems throughout the day to maintain accuracy in sales, volume metrics and trends
- Provide timely and accurate reporting on physician relations activities and outcomes
- Participate in professional organizations and attend relevant conferences and events to stay up-to-date on industry trends and best practices.

**What You'll Bring**
- Having 5+ years experience in a sales role and/or an account management role
- At least 3+ years of experience in healthcare/healthtech in provider relations, account management, or customer success role preferably in a hospital, clinic, medical imaging center or healthcare organization setting
- Knowledge of healthcare regulations and compliance standards
- Ability to communicate in an organized, clear and concise manner to effectively express ideas, plans, actions and projects to support customer needs
- Self-motivated, possessing a high energy level and a desire to achieve goals beyond what is required
- Business acumen around opportunity management and customer planning
- Technological capabilities and understanding how to communicate in today's business environment
- Ability to listen, gain trust and bring to closure on an action, project, resolution or sales with customers
- Ability to maintain a plan of action until desired results are achieved
- Nice to have:

- Knowledge of preventative healthcare and MRI technology is a plus
- Experience with Salesforce or other CRM software is a plus
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field - pre-requisite experience will be considered

**Our Values**
- We empower - We are all agents for change in transforming healthcare and in transforming our health
- We work together - We work together to support and deliver the best for our members and ourselves
- We bring transpare

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