Administrative Assistant

2 months ago

St John's, Canada The Leaside Group Full time

**Our Administrative Assistant is an important part of our team who provides outstanding administrative support to clients and co-workers. They will need to efficiently provide administrative support and coordinate clinic activity with a friendly, enthusiastic and professional manner.**

**What you would need to do**:

- **Ensure friendly, enthusiastic and professional manner with all clients and therapists**
- **Answer telephone calls, greet clients and visitors upon arrival, and provide excellent customer service for all questions or concerns**
- **Coordinate a detailed and accurate intake of information on the clients first visit to the clinic**
- **Provide support to clients in filling intake forms at the clinic to avoid errors and inaccurate information**
- **Use JaneApp Scheduling system to coordinate scheduling of future appointments for clients with all providers as directed**
- **Ensuring optimal client care by suggesting additional services or products as indicated, and in the clients best interest**
- **Collect payment at time of service and follow up on outstanding payments**
- **Complete accurate clinic billing and follow up on accounts receivable as required**
- **Produce accurate end of day reports**
- **Responsible for Booking and Billing for WHSCC, MVA and Private Patients**

**What you need**:

- **Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members**
- **Ability to exercise good judgement, resourceful, strong organisational skills**
- **Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources**
- **Remain “cool, calm and collected” in high pressure situations**
- **Able to adapt to change with clinic operations to continuously learn and strive for excellence**
- **Self-starter with an ability to work independently and collaboratively in a team environment**
- **Previous experience in a medical office is considered an asset**

**Job Types**: Full-time, Permanent

**Salary**: From $16.00 per hour

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- St. John's, NL: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: One location

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