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Account Coordinator

4 months ago

Thornhill, Canada Clearoute Inc Full time

**About Clearoute**

Clearoute is a next-generation professional services company offering pay-to-play and performance-based programs across various industries, including retail, packaged goods, telecom, technology, healthcare, nonprofit, entertainment, financial services, hospitality, travel, and real estate.

Clearoute has established itself as a Growth Partner, striving to help clients thrive by integrating services such as insights, strategy, branding, marketing, loyalty, new media, business development, and sales programs. Utilizing proprietary technology and data analytics, Clearoute creates compelling experiences and engaging relationships with customers, employees, and partners, aiming to deliver measurable increases in loyalty, revenue, and profits.

**The Role**:
**Responsibilities**:

- Act as the primary client contact, fostering strong relationships and understanding their business objectives and challenges to develop strategic plans.
- Work closely with media planners, buyers, and digital teams to drive successful performance marketing campaigns.
- Collaborate with internal teams to create tailored solutions addressing client challenges and goals.
- Oversee timelines, budgets, and quality standards to ensure successful project delivery, coordinating with internal teams, vendors, and partners, and addressing any issues to ensure client satisfaction.
- Develop and execute account plans aligned with client business goals, leading planning sessions and meetings, and staying abreast of market trends to identify opportunities for innovation.
- Organize and oversee internal meetings associated with the assigned account(s).
- Coordinate and execute events and projects for client-related initiatives.
- Communicate and assign all deliverables with deadlines to appropriate team members.
- Prepare account documents such as meeting agendas, reports, proposals, presentations, and other client communications.
- Maintain consistent and effective communication with team members and clients to ensure project completion on time and accurately.
- Develop and maintain a working-level understanding of assigned client’s industries, company culture, products/services, and strategic communication plans.
- Attentively cater to client needs and continually seek ways to strengthen client-agency relationships.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- A strong understanding of performance marketing and digital advertising.
- 5 years of experience in account management or client services roles, preferably in a professional services environment.
- Proven track record of building and maintaining strong client relationships, driving revenue growth, and delivering results.
- Excellent communication, negotiation, and presentation skills, with the ability to articulate complex ideas and influence decision-making at all levels.
- Strong strategic thinking and problem-solving abilities, with a focus on driving business outcomes and exceeding client expectations.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders while maintaining attention to detail and quality.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce) is preferred.

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site basketball court
- On-site squash court
- Free or discounted food
- Free on-site parking
- Paid time off
- Company events

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Thornhill, ON L3T 7X6: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you acted as the primary client contact in previous roles?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- account management or client services roles: 5 years (required)
- Salesforce: 1 year (required)
- Microsoft Office: 1 year (required)

Work Location: Hybrid remote in Thornhill, ON L3T 7X6