Intake Advisor

2 weeks ago

Vancouver, Canada B.C. College of Nurses and Midwives Full time

**Status**: Regular, Full-Time
**Number of Positions**: 1
**Work Location**:Hybrid (a combination of in-office and remote work)

**What you’ll be doing**

Reporting to the Director, Inquiry, Discipline & Monitoring (IDM), the Intake Advisor is responsible for implementing processes related to the intake and case management of complaints from members of the public, registrants, employers and others about the professional conduct of registrants. The Intake Advisor supports and guides the daily work of the Intake Coordinators through case management phases to ensure that incoming complaints are responded to in the appropriate manner. The Intake Advisor conducts investigations, prepares reports and liaises with relevant stakeholders.

In addition, the Intake Advisor works closely with the Intake Consultant to support the implementation of the Reporter Support Program and related processes. This includes assisting complainants or potential complainants through the complaint process, facilitating when appropriate and in accordance with the Health Professions Act (HPA) and BCCNM bylaws, an early resolution of the complaints, and supporting navigation of the BCCNM complaints process for Indigenous complainants.

**Key responsibilities include**:

- In collaboration with the Director, IDM, initiates, implements, and manages the steps necessary for the appropriate streaming of complaints.
- Supports and provides day-to-day guidance to the Intake Coordinators in the initial assessment of complaints by conducting file review and preliminary investigations, particularly for those involving multiple allegations, sensitive or complex issues, for the purpose of establishing the sufficiency and clarity of the allegations and to assess risk mitigation.
- Under the direction of the Director, IDM, supports project development and implementation related to IDM Intake process to ensure alignment with legislative, by-law and policy changes.
- Conducts investigations such as preliminary investigations and other investigative activities associated with complaints under the authority of the Registrar and to a lesser extent, Inquiry Committee using a trauma-informed, culturally safe, culturally humble and antiracist approach.
- Prepares reports for the Inquiry Committee for review and reports for the Registrar/CEO for complaint dismissal.
- Liaises with employers to provide guidance and information about their duty to report, the complaint process, and to assist them in making clear and effective complaints in cases including serious clinical competency issues.
- Liaises with complainants or potential complainants in a supportive and helpful manner to ensure they understand the role of the College and its jurisdiction, the purpose of the complaint process and, if necessary, to manage expectations by explaining potential outcomes in neutral and realistic terms.
- Under the direction of the Director, IDM and/or the Intake Consultant, supports the development and implementation of the Reporter Support Program processes where complaints are managed through an alternative dispute resolution path.

**Your education & skills**
- Bachelor’s degree in a relevant field, plus specialized nursing education, health administration or conflict analysis and management education, or a bachelor’s degree in a related field with a demonstrated focus on critical thinking, writing, organization skills, dealing with conflict, and managing challenging people dynamics.
- Five to seven years of nursing experience in progressively more responsible positions, or profession-focused regulatory experience, or progressive investigative experience.
- Direct experience working in a risk management, investigative, or management capacity in healthcare and/or in ADR in a healthcare environment. Knowledge of trauma-informed investigative practice is crucial.
- Ability to accurately interpret legislation, bylaws and policy.
- Must have strong risk assessment as well as excellent communication and writing skills.
- Demonstrated ability to work collaboratively with various levels of internal and external stakeholders.
- Excellent interpersonal, conflict management and mediation/resolution skills are essential to the position. The ability to work with individuals to minimize confrontation and to focus on problem solving in order to achieve mutually satisfactory resolution to issues is required.
- Advanced skills and experience using MS Office, MS CRM Dynamics, MS SharePoint, WebEx, web browsers and search engines.
- Understanding of administrative law processes, and experience in investigations, and/or mediation and negotiation will be given preference.

**How to Apply**

**Please note**: BCCNM is committed to providing a safe and healthy environment for all College staff. Any employee hired must be fully vaccinated against COVID-19 or must have a BCCNM approved exemption before beginning work for the College.

**About the BC College of Nurses & Midwives**

The British

  • Accessibility Service Advisor

    5 days ago

    North Vancouver, Canada Capilano University Full time

    **Competition Number** - F18582P**Position Title** - Accessibility Service Advisor**Employee Group** - Faculty**Position Status** - Regular Full-Time**Position Type** - Special Appointee**Special Appointee** - Others**Others please specify** **Accessibility Services** Accessibility Services Advisor**Workload Amount** - 8 Sections (full time...

  • International Student Education Advisor

    4 weeks ago

    Vancouver, Canada WeCollabo Immigration Full time

    **Our Company**: WeCollabo Immigration is based in Vancouver, BC and we provide comprehensive Canadian Immigration / Education advisory services to employers, International students, temporary workers, and their families. “Our mission is very simple - To achieve your life-changing goal, wecollabo is what we do” We are currently looking for Education...

  • Ethics Services Facilitator

    3 weeks ago

    Vancouver, Canada Providence Healthcare Full time

    **Article Flag: Mandatory Vaccination Please Note**: As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be...

  • Career and Mentorship Advisor, Tech Connect Program

    1 week ago

    Vancouver, Canada YWCA Metro Vancouver Full time

    YWCA Metro Vancouver’s **Tech Connect **is a program that delivers employment services to racialized newcomer women searching for work in the information technology (IT) sector. Tech Connect includes the following components: facilitation of workshops, recruiting employer contacts from the tech sector; hosting alumnae engagement activities. **Career...

  • Career and Mentorship Advisor, Tech Connect Program

    4 weeks ago

    Vancouver, Canada YWCA Metro Vancouver Full time

    Job DescriptionYWCA Metro Vancouver’s **Tech Connect **is a program that delivers employment services to racialized newcomer women searching for work in the information technology (IT) sector. Tech Connect includes the following components: facilitation of workshops, recruiting employer contacts from the tech sector; hosting alumnae engagement...

  • Intl Student

    4 weeks ago

    Vancouver, Canada Northeastern University Full time

    About the Opportunity JOB SUMMARY: With a holistic mindset, the ISSA will take a proactive approach to provide comprehensive advising to students including providing support in the area of pre-arrival support, orientation and cultural adaptation, making referrals to other institutional and third-party services and resources. The incumbent will regularly...

  • Accommodation Coordinator

    4 days ago

    Vancouver, Canada Sprott Shaw Language College Full time

    **Sprott Shaw Language College** is currently seeking a friendly and organized **Accommodation Coordinator **for our Vancouver campus. The Accommodation Coordinator is responsible for managing international students’ homestay experience during their studies in Canada, and also sometimes serves as a front desk administrator supporting students and...

  • Administrative Assistant, Insolvency

    3 weeks ago

    Vancouver, Canada MNP Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Insolvency team as an Administrative Assistant. This diverse team of professionals directly contributes to the success of the firm by supporting...

  • Career Advisor

    4 weeks ago

    Vancouver, Canada YWCA Metro Vancouver Full time

    Job Description**Responsibilities**: - Conduct career assessment and planning for racialized participants seeking career opportunities in the manufacturing sector - Group workshop facilitation and one-to-one career advising to racialized youth, women and newcomer immigrants and refugees - Develop individualized training plans and provide resources to...

  • Financial Analyst

    4 days ago

    Vancouver, Canada Pacific Mergers and Acquisitions Inc. Full time

    **JOB OVERVIEW**: We are looking for a driven, and motivated individual to join our team as Financial Analyst with a minimum CFA Level II qualification to join our team, in a role that focuses on private, small to mid-sized, companies/business valuations, transaction value support, and client support for our proprietary valuation software. Additionally,...

  • Medical Manager, Heartwood Centre for Women

    4 weeks ago

    Vancouver, Canada PHSA Full time

    **Medical Manager** **BC Mental Health & Substance Use Services - Heartwood Centre for Women** **Vancouver, BC** **General Information** The Medical Manager, Heartwood Centre for Women (HW) is a leadership role supporting the Centre’s clinical operations, committee work, and policy and procedure development. This physician role reports to the Medical...

  • Associate, Securities Services

    4 weeks ago

    Vancouver, Canada Canaccord Genuity Corp. Full time

    Salary Range: $43,000 - $46,000 Who we are: Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital markets. CG is driven by an unwavering commitment to build lasting client relationships - we achieve this by generating value for...

  • Program Assistant

    4 weeks ago

    Vancouver, Canada MOSAIC Full time

    **MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME...

  • Business Relationship Management Lead

    2 weeks ago

    Vancouver, Canada PHSA Full time

    **Business Relationship Management Lead (BRML), Clinical Informatics** Lab LIS and Informatics Vancouver, BC In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve...

  • Coordinator, Student Rights, Responsibility + Safety

    4 weeks ago

    Vancouver, Canada Emily Carr University of Art + Design Full time

    **Job Title** - Coordinator, Student Rights, Responsibility + Safety**Temporary Full-Time Excluded Position (**ASAP** until 4 December 2024)** **8:30am to 4:30pm / Monday to Friday** **Grade 8 ($39.56 to $52.75 per hour)** - Emily Carr University of Art + Design is a school of students, faculty, thinkers and makers unlike any other. Established in 1925, we...

  • Treatment Program Assistant Manager

    4 weeks ago

    Vancouver, Canada The Salvation Army Full time

    The Treatment Assistant Manager - Men’s Program is responsible for oversight of Harbour Light’s bed-based substance use treatment and recovery services for adult men. They supervise the Men’s Treatment counselling and support staff, program implementation, and administrative functions. The Assistant Manager - Men’s Program will work closely with the...

  • Treatment Program Assistant Manager – Men’s Program

    4 weeks ago

    Vancouver, Canada The Salvation Army Full time

    Description The Treatment Assistant Manager – Men’s Program is responsible for oversight of Harbour Light’s bed-based substance use treatment and recovery services for adult men. They supervise the Men’s Treatment counselling and support staff, program implementation, and administrative functions. The Assistant Manager – Men’s Program...

  • Treatment Program Assistant Manager – Women’s Program

    4 weeks ago

    Vancouver, Canada The Salvation Army Full time

    Description The Treatment Assistant Manager – Women’s Program is responsible for oversight of Harbour Light’s bed-based substance use treatment and recovery services for adult women. They supervise the Women’s Treatment counselling and support staff, program implementation, and administrative functions. The Assistant Manager – Women’s...