Accommodation Coordinator

1 month ago

Vancouver, Canada Sprott Shaw Language College Full time

**Sprott Shaw Language College** is currently seeking a friendly and organized **Accommodation Coordinator **for our Vancouver campus.

The Accommodation Coordinator is responsible for managing international students’ homestay experience during their studies in Canada, and also sometimes serves as a front desk administrator supporting students and assisting the campus director, managers, and student advisors with various tasks.

**Essential Qualifications**
- 1 year related work experience
- Excellent customer service skills
- Excellent organization and administrative skills, proficient in MS Office (Word, Excel)
- Friendly and approachable demeanor
- Ability to work with deadlines and multitask
- Ability to work with a culturally diverse team and student body
- Proficient in English (knowledge of a second language is considered an asset)

**Homestay Responsibilities**
- Maintain accurate homestay information in the database and tracking sheets, record and track arrivals/departures and move in/out dates
- Update student homestay and residence files, ensuring completeness
- Recruit and maintain relationships with homestay families and coordinate with agencies/partners
- Survey homestay families, conduct on site inspections and ensure facilities are satisfactory
- Place students with homestay families considering individual profile factors and special requests
- Follow-up with homestay families in regards to any concerns or suggestions they may have
- Create and send homestay confirmation letters to families
- Manage emergency calls 24/7 from families, students
- Prepare cheque requests
- Follow-up on unpaid Homestay students.
- Prepare Homestay profile, student confirmation, airport pick-up/drop-off schedules and other documents for Student Advisors
- Communicate with Pick-up drivers, students, advisors for any changes of flights cancel/changes
- Provide advising to homestay students as needed and liaise between student and family as needed
- Keep record of student evaluation forms

**Front Desk Responsibilities**
- Respond to student inquiries related to campus activities and events, class schedules, graduation processes
- Greet visitors and connect them to appropriate staff member
- Process and record payments
- Answer phone and take messages
- Assist with new intake, greeting students, collecting documents, and handing out schedules and books

**Job Types**: Full-time, Permanent

Pay: $38,000.00-$40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

Work Location: In person

Application deadline: 2024-05-20
Expected start date: 2024-05-27

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