Business Relationship Management Lead

2 weeks ago

Vancouver, Canada PHSA Full time

**Business Relationship Management Lead (BRML), Clinical Informatics**

Lab LIS and Informatics

Vancouver, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director, Clinical Informatics, the BRML establishes and manages relationships across assigned areas within VCH, PHSA and PHC (VPP) Laboratories ; acts as an advocate on the customers behalf to address their needs, identify service improvement opportunities and ensure services meet their priorities; serves as a trusted advisor and a key point of contact for their clinical, business, and IT stakeholders; and proactively engages and communicates with stakeholders regarding service changes, requirements, and challenges.

**What you’ll do**
- Provides leadership in the management of strategic development aligned to clinical and business best practices; leads the development of technology roadmaps; and supports the implementation of technology solutions, new services and change management initiatives.
- Manages assigned portfolio projects including tracking progress and providing direction to project team members and / or contractors.
- Manages Laboratory intake request submissions including requirements gathering, analysis, clinical engagement, risk assessments, and overseeing the life cycle of the request to fulfillment.
- Builds presentations and leads engagement and communications with executives, clinical and business leaders, project managers, and other stakeholders to ensure awareness of progress, risks, and results.
- Establishes and manages relationships between PLMS Clinical Informatics and senior management, customers, service providers and other stakeholders throughout the organizational hierarchy.
- Negotiates and/or develops proposed changes to service provider’s contract scope. Ensures client engagement for cases where decisions directly affect the services received by the client.
- Participates in advisory groups, special task groups, and strategic planning teams providing independent strategic business and change management advice. Advocates for the organization’s interests, and influences change and assesses trends.
- Develops metrics used to track value delivery including Service Level Agreements (SLA)/ Service Level Objectives (SLO)/ Operational Level Agreements (OLA) and reports on key performance metrics.
- Identifies process improvements to ensure that the services provided by the PLMS Clinical Informatics are effective and efficient and meet the needs of the client. Recommends solutions and participates in the development of related tools.
- Provides leadership, mentorship, advice, and/or guidance to the PLMS Clinical Informatics team and their service providers.
- Performs other responsibilities as assigned, including overnight travel.

**What you bring**

**Qualifications**:

- A level of education, training, and experience equivalent to a Bachelor’s degree in business administration or related discipline. A minimum of five (5) years of progressive leadership experience in health care or a related environment working with client executives. BRMP Certification or equivalent experience and knowledge of Business Relationship Management and, Information Technology Infrastructure Library (ITIL).
- Exceptional leadership skills
- Excellent communication skills including the ability to facilitate, negotiate and collaborate to solve business problems.
- Excellent organizational skills including the ability to meet deadlines and prioritize workload to meet departmental and customer requirements.
- Excellent presentation skills with the ability to swiftly shift approach based on audience.
- Demonstrated business/technology analytical skills.
- Ability to establish and maintain effective relationships with a broad array of internal and external stakeholders.
- Proven ability to resolve day-to-day operational issues and take prompt actions on addressing customer inquiries.

Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC'

  • Relationship Manager

    4 weeks ago

    West Vancouver, Canada First Nations Financial Management Board Full time

    Reporting to the Senior Relationship Manager (“SRM”), the Relationship Manager (“RM”) is accountable for supporting _existing_ and _potential_ clients of the First Nations Financial Management Board (“FMB”). The RM coordinates and collaborates with all FMB business lines and contributes to a high performing and engaged relationship building...

  • Relationship Manager

    4 weeks ago

    Vancouver, Canada Aviso Wealth Full time

    **Aviso Wealth**: **The Opportunity**: We’re looking for a Relationship Manager to join our Correspondence and Institutional team. Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3 days per week at our office...

  • Business Development and Relations Manager

    2 weeks ago

    Vancouver, BC, Canada Small Business BC Full time

    BUSINESS DEVELOPMENT RELATIONSHIP MANAGER ABOUT SMALL BUSINESS BC Small Business BC (SBBC) is a non-profit organization that is here to help British Columbia’s entrepreneurs grow successful and sustainable businesses. Supported by PacifiCan and the BC Ministry of Jobs, Economic Development and Innovation, we celebrate and champion the thriving small...

  • Business Development Coordinator

    4 weeks ago

    Vancouver, Canada Small Business BC Full time

    **BUSINESS DEVELOPMENT COORDINATOR** **ABOUT SMALL BUSINESS BC** SBBC is an independent non-profit providing holistic support to BC businesses throughout their entire journey. We provide affordable, universal access to expert advice, education and unbiased business resources. We ensure every BC business has someone in their corner—whether they need...

  • Relationship Manager Intern, Business Markets

    4 weeks ago

    Vancouver, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** **What will you do?** - Acquire, grow and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs - Proactively contact clients, gather insights through client discovery, understand their needs and changing circumstances and ongoing satisfaction with all of...

  • Business Development Manager

    4 weeks ago

    Vancouver, Canada Chad Management Group Full time

    The Business Development Manager (BDM) is responsible for prospecting, closing and onboarding new business opportunities. The BDM serves as the instrumental contact for new business referrals/inquiries and leads the prospecting process. **Responsibilities** Strategic and tactical functions include: Potentially leading prospective efforts Managing leads...

  • Director, Business Development and Industry Relationships

    6 days ago

    Vancouver, Canada University Canada West Full time

    Position Job Title: Director, Business Development and Industry Relationships Location: University Canada West (UCW) - HybridReports to: Vice President, Strategic DevelopmentPrimary PurposeThe Director of Business Development and Industry Relationships spearheads UCW's Business Development and Industry engagement initiatives, cultivating industry...

  • Director, Business Development and Industry Relationships

    4 days ago

    Vancouver, Canada University Canada West Full time

    Position Job Title : Director, Business Development and Industry Relationships Location : University Canada West (UCW) - Hybrid Reports to : Vice President, Strategic Development Primary Purpose The Director of Business Development and Industry Relationships spearheads UCW's Business Development and Industry engagement initiatives, cultivating industry...

  • Director, Business Development and Industry Relationships

    6 days ago

    Vancouver, Canada University Canada West Full time

    Position Job Title: Director, Business Development and Industry Relationships Location: University Canada West (UCW) - HybridReports to: Vice President, Strategic DevelopmentPrimary PurposeThe Director of Business Development and Industry Relationships spearheads UCW's Business Development and Industry engagement initiatives, cultivating industry...

  • Director, Business Development and Industry Relationships

    6 days ago

    Vancouver, Canada University Canada West Full time

    Position Job Title: Director, Business Development and Industry Relationships Location: University Canada West (UCW) - HybridReports to: Vice President, Strategic DevelopmentPrimary PurposeThe Director of Business Development and Industry Relationships spearheads UCW's Business Development and Industry engagement initiatives, cultivating industry...

  • Business Development Manager

    4 weeks ago

    Vancouver, Canada Chad Management Group Full time

    The Business Development Manager (BDM) is responsible for prospecting, closing and onboarding new business opportunities. The BDM serves as the instrumental contact for new business referrals/inquiries and leads the prospecting process. Responsibilities Strategic and tactical functions include: Potentially leading prospective efforts Managing leads from...

  • Business Development Manager

    3 weeks ago

    Vancouver, Canada Chad Management Group Full time

    The Business Development Manager (BDM) is responsible for prospecting, closing and onboarding new business opportunities. The BDM serves as the instrumental contact for new business referrals/inquiries and leads the prospecting process. Responsibilities Strategic and tactical functions include: Potentially leading prospective efforts Managing leads from...

  • Business Development Manager

    3 weeks ago

    Vancouver, Canada Chad Management Group Full time

    The Business Development Manager (BDM) is responsible for prospecting, closing and onboarding new business opportunities. The BDM serves as the instrumental contact for new business referrals/inquiries and leads the prospecting process. Responsibilities Strategic and tactical functions include: Potentially leading prospective efforts Managing leads from...

  • Sales Executive

    4 weeks ago

    Vancouver, Canada Quality Lead Generation Full time

    **About us** Some business owners have issues creating a stable and reliable stream of leads that they can call upon to generate sales. This may lead to periods of feast or famine that put the business at risk. We work with business owners to develop fully managed & partially managed sales and marketing systems with the goal of generating a steady stream...

  • Business Development Coordinator

    4 days ago

    Vancouver, Canada Latincouver Cultural and Business Society Full time

    **Business Development Coordinator (CO-OP)** Latincouver Cultural & Business Society - Vancouver, BC (On-site / paid position) Latincouver is a non-profit organization that, for the past 15 years, has been connecting over 100,000 Latin Americans with Latin enthusiasts living in Western Canada. As of today, we are the point of reference within the Latin...

  • Premier Relationship Manager

    4 days ago

    Vancouver, Canada HSBC Full time

    Opening up a world of opportunity. HSBC is a financial services organization serving more than 40 million customers across the world through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our outstanding expertise, capabilities, breadth and perspectives to open up a world of new opportunities...

  • Human Resources Business Partner

    7 days ago

    Vancouver, Canada Peninsula Business Services Full time

    Role Overview This role is a fast-paced position within the Employment Consultancy Services Department. We are looking for a dynamic, motivated, and high-performing HR professional to provide HR support, specifically related to employment documentation. You will provide HR advice, support, recommendations, and solutions as part of the client’s human...

  • Human Resources Business Partner

    7 days ago

    Vancouver, Canada Peninsula Business Services Full time

    Role Overview This role is a fast-paced position within the Employment Consultancy Services Department. We are looking for a dynamic, motivated, and high-performing HR professional to provide HR support, specifically related to employment documentation. You will provide HR advice, support, recommendations, and solutions as part of the client’s human...

  • Human Resources Business Partner

    7 days ago

    Vancouver, Canada Peninsula Business Services Full time

    Role Overview This role is a fast-paced position within the Employment Consultancy Services Department. We are looking for a dynamic, motivated, and high-performing HR professional to provide HR support, specifically related to employment documentation. You will provide HR advice, support, recommendations, and solutions as part of the client’s human...

  • Human Resources Business Partner

    1 day ago

    Vancouver, Canada Peninsula Business Services Full time

    Role Overview This role is a fast-paced position within the Employment Consultancy Services Department. We are looking for a dynamic, motivated, and high-performing HR professional to provide HR support, specifically related to employment documentation. You will provide HR advice, support, recommendations, and solutions as part of the client’s human...