Bilingual Customer Service Representative

6 months ago

Toronto, Canada EXPLORATIO Full time

Welcome to **Exploratio**: your partner towards a fulfilling career

**Always wanted to work for the government? Well, this is your chance to show your expertise in problem-solving and your enthusiasm for providing excellent service**

Our client, located in Toronto, is seeking competent, and dedicated Bilingual Customer Service Representatives willing to work on rotating schedules within a 24/ call center.

**Description**

Our client operates a call center that specializes primarily in managing building maintenance services to provide tailored solutions across various fields. With pride, the company emphasizes reliability, efficiency, and customer satisfaction. Our client offers a dynamic and inclusive work environment, fostering professional development, diversity, and team spirit.

**Profile Sought**
- Ability to quickly find effective solutions;
- Flexibility and stress resistance;
- Client-oriented.

**Requirements**:

- High school diploma or equivalent;
- Possess a minimum of 6 months of prior experience in a call center or a similar customer service role;
- Excellent written and oral communication skills in both English and French;
- Availability to work various shifts, including weekends, on a five-day-per-week basis, with some flexibility to accommodate additional hours or days as required;
- Successfully obtain a Reliability Status Clearance;
- Provide 2 professional references.

**Responsibilities**:

- Engage in both inbound and outbound transactions, utilizing electronic and telephonic communication methods;
- Provide assistance to government departments nationwide in addressing a diverse range of facilities-related matters.

**Benefits**:

- Stimulating and dynamic work environment;
- Opportunity to learn and grow within a prominent federal governement institution;
- Competitive and progressive compensation;
- Possibility of overtime and work on holidays, compensated at time and a half;
- Casual attire.

**The conditions**:

- In-person;
- Full-time;
- Schedule: Rotating (8-hour shifts), from Monday to Sunday (5 days per week) with the possibility of shorter or longer shifts or even working a 6th day per week;
- Entry-level salary: $23/hour with a yearly progressive salary.

**How to Apply**:

- Description française_

**Bienvenue chez Exploratio : votre partenaire vers une carrière épanouissante **

**Vous avez toujours rêvé de travailler pour le gouvernement ? Eh bien, c'est votre chance de montrer votre expertise en résolution de problèmes et votre enthousiasme à fournir un excellent service **

Notre client, situé à Toronto, recherche des représentants compétents et dévoués du service client bilingues, prêts à travailler selon des horaires rotatifs au sein d'un centre d'appels ouvert 24h/24.

**Description**

Notre client possède un centre d’appel qui se spécialise principalement dans la gestion des services liés à l'entretien des bâtiments afin de fournir des solutions adaptées dans divers domaines. Avec fierté, la société met l'accent sur la fiabilité, l’efficacité, la satisfaction des clients. Notre client offre un environnement de travail dynamique et inclusif, encourageant le développement professionnel, la diversité et l'esprit d'équipe.

**Profil recherché**
- Capacité à trouver rapidement des solutions efficaces ;
- Flexibilité et résistance au stress ;
- Orienté client

**Exigences**
- Diplôme d'études secondaires ou équivalent ;
- Avoir au moins 6 mois d'expérience préalable dans un centre d'appels ou un rôle similaire de service client ;
- Excellentes compétences en communication écrite et orale en anglais et en français ;
- Disponibilité pour travailler à des horaires variés, y compris les week-ends, sur une base de cinq jours par semaine, avec une certaine flexibilité pour accommoder des heures ou jours supplémentaires si nécessaire ;
- Obtenir avec succès la cote de fiabilité ;
- Fournir 2 références professionnelles.

**Responsabilités**
- Effectuer des transactions entrantes et sortantes en utilisant des méthodes de communication électronique et téléphonique ;
- Fournir de l'assistance aux départements gouvernementaux à l'échelle nationale pour traiter diverses questions liées aux installations.

**Les avantages**
- Environnement de travail stimulant et dynamique ;
- Opportunité d'apprentissage et de croissance au sein d'une institution fédérale de premier plan ;
- Rémunération compétitive et progressive ;
- Possibilité de travailler des heures supplémentaires et les jours fériés, compensés à temps et demi ;
- Tenue vestimentaire décontractée.

**Les conditions**
- Présentiel ;
- Temps pleins ;
- Horaire : Rotatif (8h), du lundi au dimanche (5 jours par semaine)avec la possibilité de faire des quarts plus courts ou plus longs ou même travailler une 6ème journée par semaine ;
- Salaire d’entrée : 23$/heure, avec une augmentation salariale progressive annuelle.

**Comment postuler*

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