Bilingual Customer Service Representative
6 months ago
**Bilingual Customer Service Representative (Remote - Hybrid)**
**About Us**
Parts Town Canada, a division of Heritage Food Service Group of Canada Limited, is the single source for the largest inventory of 100% Genuine OEM foodservice replacement parts on the ground in Canada. We are the leader within our industry and are looking to grow our team
**Position Summary**:
In the role of Bilingual Customer Service Representative aka _Parts Expert_, the primary responsibility is selling the right parts to customers in a professional and timely manner, regardless of their geographic location. Effective service is achieved by quickly and accurately assessing the customer's needs, researching, ordering, and ensuring delivery of the required parts. As the face of Partstown Canada, the Parts Expert plays an important role as they deliver the professionalism, competence, and care that the customer experiences first hand. This role will report into the National Director of Customer Service.
**Job at a Glance**
- Manage all inbound/outbound calls in a courteous, customer oriented manner
- Research part manufacturers, manuals and be able to identify commercial food equipment parts to better assist customers
- Listen to and understand customer needs and be able to provide quotes over the phone
- Process customer purchase orders through the computer system, ensuring accuracy
- Be proactive in following up with customers to discuss the status and progress of purchase orders and parts research
- Maintain strong relationships with the customers and manufacturers
- Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction
- Other duties as assigned
**What we are looking for**:
- Fluency in French and English is a must
- Minimum high school graduation required
- At least 1 year of customer service experience
- Previous experience in a role that involved parts and/or online and catalog research, and hands-on experience working with equipment and/or machinery would be considered an asset
- Strong data entry skills and proofreading abilities
- Ability to work in a high pressure, fast paced environment
- Team orientated and customer service approach to work
- Strong time management, organization and multitasking abilities
- Shift timing may include evenings as well
-
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...
-
Customer Service Representative
2 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...
-
Bilingual Inbound Sales Representative
6 months ago
Toronto, Canada Zedd Customer Solutions Full timePOSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...
-
Multilingual Sales Representative
2 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timePosition Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...
-
Customer Service Representative
5 months ago
Toronto, Canada Alliance Group & Staffing Full time**CUSTOMER SERVICE REPRESENTATIVE - BILINGUAL** We are looking for a Customer Service Representative - Bilingual for a client located in Toronto. They are a leading distributor of frames, sunglasses, lenses, and lab services. **Responsibilities**: - Answering incoming phone calls on the services line, providing a high degree of professional assistance. -...
-
Customer Service Representative
4 weeks ago
Toronto, Ontario, Canada Bevertec Full timeBilingual Call Centre Representative PositionOur client, a prominent national call center, is seeking a skilled Bilingual Call Centre Representative to join their Toronto team. The ideal candidate will possess strong communication skills in both French and English, both written and oral. Key Responsibilities:Process email and phone inquiries relating to...
-
Bilingual Customer Service Representative
5 months ago
Toronto, Canada Kohl & Frisch Limited Full timePrimary Role of This Position In this role, the Bilingual Customer Service Representative (B-CSR) provides excellence in customer service to our customers regarding order placement and issue resolution. Location We are proud to offer full-time remote work for our Bilingual Customer Service team; however, there is a requirement to be in office 2 days per...
-
Customer Service Representative
2 weeks ago
Toronto, Ontario, Canada York University Full timeOverview:The Customer Service Representative - Bilingual role at York University provides students with the opportunity to develop relevant skills and experience in a support function within the department. The position involves working in an administrative capacity, providing experiential on-the-job training, guidance, and mentorship.Compensation:The...
-
Bilingual Customer Service Representative
6 months ago
Toronto, Canada Kohl & Frisch Limited Full timePrimary Role of This Position In this role, the Bilingual Customer Service Representative (B-CSR) provides excellence in customer service to our customers with regard to order placement and issue resolution. Location We are proud to offer full-time remote work for our Bilingual Customer Service team; however, there is a requirement to be in-office 1 day per...
-
Bilingual Customer Service Representative
1 month ago
Toronto, Ontario, Canada NielsenIQ Full timeJob Title: Bilingual (English/French) Customer Service RepresentativeWe are seeking a highly skilled and bilingual customer service representative to join our team at NielsenIQ. As a key member of our Homescan Operations group, you will be responsible for providing exceptional customer service to our Household Panel Members via telephone and email.Key...
-
Bilingual Customer Service Representative
2 months ago
Toronto, Canada Randstad Canada Full timeAre you interested in working with a renowned insurance company? Do you have a strong interest in developing your experience and skills in customer service? Are you bilingual (English/French)? Look no further as we have an amazing opportunity for you as the next Bilingual Customer Service Representative for our client in the insurance field.This opportunity...
-
Bilingual Customer Service
6 months ago
Toronto, Canada AppleOne Full timeThis Bilingual Customer Service Position Features: • Hybrid • Benefits • Great Teams Immediate need for Bilingual Customer Service Representative who is seeking a hybrid, opportunity with benefits and great teams. Your Bilingual French/English skills, excellent communication and strong follow up skills will be keys to success in this well-known,...
-
Bilingual Customer Service Representative
6 months ago
Toronto, Canada Alliance Group & Staffing Full timeWe are looking for a **Customer Service Representative - Bilingual** for a client located in **Toronto**. They are a leading distributor of frames, sunglasses, lenses, and lab services. **Responsibilities**: - Answering incoming phone calls on the services line, providing a high degree of professional assistance. - General order entry, which includes stock...
-
Bilingual Customer Service Representative
1 month ago
Toronto, Ontario, Canada Randstad Canada Full timeJob SummaryWe are seeking a skilled and enthusiastic Bilingual Customer Service Representative to join our team at Randstad Canada. As a key member of our customer service team, you will be responsible for providing exceptional support to our members through inbound calls and emails.Key Responsibilities- Provide bilingual support (English/French) to clients...
-
Bilingual Customer Service Representative
2 months ago
Toronto, Canada Recrute Action Full timeBilingual CustomerServiceRepresentativeWeare seeking 25 individuals to join our client in the insuranceindustry as Bilingual Customer Service Representatives. In thisrole you will be instrumental in supporting the clients expandingoperations ensuring that members receive exceptional customerservice during critical moments in their lives. You will...
-
Bilingual Customer Service Representative
2 months ago
Toronto, Canada Perkopolis Full timeAt Perkopolis we connect employees with the perks, events, and services that build company culture and heighten employee satisfaction. We’re a boutique company with a national reach and impact, and our clients offer the best products and services on the market. Members know that when they purchase through us, they’re getting the best. We pride ourselves...
-
Bilingual Customer Service Representative
2 weeks ago
Toronto, Canada MCAP Full timeBilingual Customer Service RepresentativeMCAP at a GlanceJoining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards...
-
Bilingual Customer Service Representative
2 weeks ago
Toronto, Canada MCAP Full timeBilingual Customer Service RepresentativeMCAP at a GlanceJoining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards...
-
Bilingual Customer Service Representative
2 weeks ago
Toronto, Canada MCAP Full timeBilingual Customer Service RepresentativeMCAP at a GlanceJoining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards...
-
Bilingual Customer Service Representative
2 weeks ago
Toronto, Canada MCAP Full time €47,900Bilingual Customer Service RepresentativeMCAP at a GlanceJoining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards...