Bilingual Customer Service Representative
2 months ago
At Perkopolis we connect employees with the perks, events, and services that build company culture and heighten employee satisfaction. We’re a boutique company with a national reach and impact, and our clients offer the best products and services on the market. Members know that when they purchase through us, they’re getting the best. We pride ourselves on our collaborative and inclusive culture, our dedication to success, and our commitment to have fun along the way
We are looking to add a **Bilingual (French) Customer Service Representative** to our team.
**What You’ll be Doing**:
In this role, your overarching mission is to provide exceptional customer service to our members. Your communication and problem-solving skills will shine in this role. This is an incredible opportunity to grow your skills, drive success, and deliver results. If this sounds exciting to you, then we hope you join us
**Responsibilities**:
Assist members with inquiries about our Perks Programs
Handle reservation-related tasks, including bookings, changes, cancellations
Meet performance targets related to call/chat quality, efficiency, availability & adherence
Collaborate internally to address inquiries and reservations
Approach challenges with resourcefulness and fairness, finding equitable solutions.
Other duties as needed to support the team.
**Qualifications**:
Fully bilingual (English and French) in both oral and written communication
Proactive and solution-oriented with impeccable organization skills and pay close attention to detail
Adaptable and flexible; ability to manage deadline pressure, ambiguity and a fast-paced culture
Ability to multi-task
Proficient with Microsoft Office, Google Drive, Internet browsers
Familiarity with HubSpot is considered an asset
Upbeat with a positive attitude, ambitious outlook, and a desire to excel and grow within the company
We offer an attractive compensation package that includes a competitive base salary. You’ll also receive a comprehensive benefits package, standardized vacation time, and you’ll receive discounts on everything we sell from concerts, to sporting events, theater shows and more.
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