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Bilingual Customer Service Representative

3 months ago

Toronto, Canada Randstad Canada Full time
Are you interested in working with a renowned insurance company? Do you have a strong interest in developing your experience and skills in customer service? Are you bilingual (English/French)?

Look no further as we have an amazing opportunity for you as the next Bilingual Customer Service Representative for our client in the insurance field.

This opportunity is more than just a job, it's a unique environment where your potential can reach new heights and where you can gain knowledge and skills to add to your repertoire

Position - Bilingual Customer Service Representative
Location: hybrid in Toronto (downtown) - 1 day in officer per week
Salary: Ranges between 25/hr to 28/hr

This is a full time opportunity on contract.

Hours of Operation:
Mon to Fri - between 8 am and 6 pm
(rotating shifts with full time hours)

Start Date: Nov 7th, 2024

Advantages
Very Competitive Salary
Flexible hybrid schedule - 1 day in office per week
Accessible downtown location of the office
Opportunities for growth and advancement internally
Chance to be a part of a great team environment

Responsibilities
- Manage large amounts of inbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Record conversations in our center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Identifies customers' needs and provides customers with possible solutions.
- Collaborates with other departments to provide our customers with the information they require or the best possible

Qualifications
- High School Diploma or equivalent
- Bilingual (French and English)
- Basic Math Skills
- Excellent interpersonal skills on the phone and in person
- Ability to resolve complex problems
- Positive and professional customer service skills
- Must be able to multi-task with high efficiency

Summary
If this role interests you, please visit www.randstad.ca to apply directly or email me at virangana.shah@randstad.ca

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.