Bilingual Customer Service Representative
7 months ago
Primary Role of This Position
In this role, the Bilingual Customer Service Representative (B-CSR) provides excellence in customer service to our customers with regard to order placement and issue resolution.
Location
We are proud to offer full-time remote work for our Bilingual Customer Service team; however, there is a requirement to be in-office 1 day per month to meet with the Customer Service team. For this reason, you must be within a reasonable commuting distance to the Concord, ON office or be based in the Montreal area to be able to attend these meetings.
Major Responsibilities
+ Responsible for several key customer service tasks including order entry and the resolution of customer issues and inquiries.
+ Empowered to build relationships with customers by ‘owning’ customer issues, being responsive and proactive, and consistently providing a high level of customer follow-up and service.
Education and Experience
+ High school graduate
+ Previous customer service or Call Centre experience is a strong asset
**Qualifications**:
+ Capable of handling a large volume of calls while maintaining professional and efficient service
+ Ability to think problems through and recommend creative solutions to nonstandard customer issues
+ Excellent communication and interpersonal skills
+ Demonstrated ability to work in a team environment
+ Ability to communicate effectively (verbally and written) in a professional manner with k& f customers and internal K&F departments
+ Good work history including performance, attendance, etc.
+ Must be able to work independently with limited supervision
+ Proactive nature, high attention to detail, and takes initiative
HOURS OF WORK
+ Must Be Available To Work A Flexible Shift Schedule Monday To Friday Between 8:00 am To 10:00 pm
How to Apply
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