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Montréal, Canada Montreal Neurological Clinic Full time

**Poste de secrétaire médicale **_(version anglaise suit)_

La Clinique Neurologique de Montréal (CNM), avec une équipe riche en expérience de plus de 35 médecins dans diverses sous-spécialités neurologiques, se dévoue à répondre aux besoins uniques des patients adultes.

Située au 5100 de Maisonneuve Ouest, la CNM est avantageusement située à proximité du site Glen du CUSM. Nous sommes présentement à la recherche d'une secrétaire médicale à temps partiel pour joindre notre fantastique équipe de médecins, d'infirmières et de personnel administratif.

**Fonctions générales**
- Répondre aux appels avec un objectif de répondre à plus de 80% des appels entrants avec une moyenne de moins de 2 minutes par appel
- Retourner les messages vocaux
- Prendre en charge les patients qui ont abandonné l'appel pendant qu'ils attendaient dans la file d'attente.
- Gérer les rendez-vous et organiser l'horaire des médecins
- Répondre aux questions des patients
- Gérer les informations du patient et du médecin telles que les résultats, les références et les tâches
- Informer les patients des services offerts à la clinique

**Horaire**
- Doit être disponible les mardis, mercredis et vendredis.
- Poste de jour de 9h00 à 17h00

**Normes pour un environnement sécurisé**
- Suit les politiques, les procédures et les protocoles établis afin d'assurer et de maintenir un environnement sécurisé pour les patients et le personnel;
- Se conforme aux pratiques de contrôle des infections pour prévenir la transmission des maladies;
- Identifie et participe à l'élimination des situations dangereuses;
- Maintient un espace de travail propre et bien organisé.

**Qualifications requises**
- Excellente connaissance des ordinateurs et des logiciels médicales
- Français et Anglais obligatoire
- Préférable au moins 2 ans d'expérience dans un poste de réceptionniste médicale
- La connaissance du secteur médical est un atout

**Attributs essentiels**
- Sens de l'organisation
- Sens de l'observation, souci du détail et du patient
- Dynamique et courtoisie
- Esprit d'équipe
- Ponctuel
- Habileté à effectuer des tâches multiples
- Capacité d’adaptation; travailler dans un milieu où les activités se déroulent rapidement

**Medical Secretary Position**

The Montreal Neurological Clinic (MNC) with its highly experienced staff of more than 35 physicians within various neurological sub-specialties is dedicated to meeting the unique needs of adult patients.

Located at 5100 de Maisonneuve West, the MNC is conveniently based next to MUHC Glen site. We are currently looking for a part-time medical secretary to work alongside our fantastic team of physicians, nurses, and administrative staff.

**General Duties**
- Answer incoming calls with a goal of servicing more than 80% of incoming calls with a talk time average of less than 2 minutes per call
- Reach out to callers that have abandoned the call while waiting in the queue
- Manage appointments and organise doctors’ schedule
- Manage patient and doctor information such as results, referrals and tasks
- Inform patients of the services of the clinic

**Schedule**
- Must be available Tuesdays, Wednesdays and Fridays
- Day shift from 9am to 5pm

**Standards for a safe environment**
- Follows established policies, procedures and protocols to ensure and maintain a secure environment for patient and staff;
- Complies with infection control practices to prevent transmission of diseases;
- Identifies and participates in the elimination of hazardous situations;
- Reports defective equipment and other risk factors;
- Maintains a clean and tidy workspace.

**Required Qualifications**:

- Excellent knowledge of computers and medical softwares
- Fluent in French and English
- Preferably 2 years experience as a medical receptionist
- Medical knowledge an asset

**Essential Attributes**:

- Good organisation skills
- Attention to detail
- Dynamic and courteous
- Team player
- Punctual
- Able to multi-task
- Able to adapt and work in a fast-paced atmosphere

**Job Types**: Part-time, Permanent

**Salary**: $18.00-$19.00 per hour

Expected hours: 15 - 21 per week

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (preferred)

Work Location: In person

Expected start date: 2024-03-11