Medical Secretary

6 months ago


Montréal, Canada LMC Healthcare Full time

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before. LMC has 12 multi-disciplinary centers of excellence located in 3 provinces (Ontario, Alberta, and Quebec). Our 60+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.

Our growing team is looking for a **Medical Secretary** who can work for us on a** **temporary part-time basis (3 days per week)** supporting our **LMC Montréal VSL clinic** **(6363 Trans Canada Route #238, Saint-Laurent).**

**Bilingual communication skills (English/French; oral/written), required.**

**Responsibilities**:

- Checking in patients (reception/registration) and checking out patients (scheduling follow ups)
- Adhere to LMC’s Administrative Policy Manual and Care Promise
- Management of all patient appointments appropriately and providers schedules as per our SOP
- Completing all daily tasks such as
- Providers tasks and assignments
- Handle all external referrals to other specialists, diagnostic bookings and other tests for all providers.
- Liaising with medical laboratories/physician offices for appropriate patient documentation
- Co-ordinate patient visits along their care path, especially across LMC’s multidisciplinary services: Chiropody, DEP, Optometry, Pharmacy and Research
- Responding to all telephone inquires and retrieving and returning messages
- Handling incoming and outgoing mail, faxes and shipments (site specific)
- Process patients accounts receivable and payable (credit card, debit, cheque & cash payments) when required
- Ordering office and medical supplies, when required
- Complete third-party forms & letters when required
- Coverage for other administrators as required
- Other administrative duties as assigned

**Requirements**:

- ** Bilingual communication skills (English/French; oral/written), required**:

- Post-secondary education in a Certified Medical Office Administration Program or similar experience working in medical office environment is considered an asset
- Sound knowledge of medical terminology
- Good interpersonal and customer service skills with the goal of helping patients access services to improve their health.

LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.

LMC Soins de Santé (LMC) est le plus important fournisseur de soins spécialisés en diabète, en endocrinologie et en métabolisme au Canada. Nous transformons les soins du diabète en les rendant plus accessibles, complets et centrés sur le patient que jamais auparavant. LMC compte 12 centres d'excellence multidisciplinaires situés dans trois provinces (Ontario, Alberta, et Québec). Plus de 60 endocrinologues, dont plusieurs sont reconnus à l'échelle nationale pour leurs domaines d'expertise, sont soutenus par une équipe interdisciplinaire de professionnels hautement qualifiés.

Nous sommes présentement à la recherche d’un(e) **Secrétaire Médicale temporaire à temps partiel** (3 jours par semaine)** ainsi pour nos bureaux situées à **LMC Montréal VSL (6363 Trans Canada Route #238, Saint-Laurent).**

**Responsabilités**
- Enregistrer les patients et faire le suivi au moment de leur départ
- Adhérer aux politiques administratives de LMC et notre promesse de soins
- Gestion des rendez-vous des patients et des horaires des médecins tel que décrit dans nos procédures d’utilisation normalisées
- Compléter les tâches quotidiennes, par exemple:

- Tâches et demandes des professionnels de la santé
- S’en occuper de tous les références externes aux autres spécialistes, l’imagerie et autres tests pour tous les professionnels de la santé
- Liaison avec les laboratoires médicales et bureaux de médecins pour gérer la documentation de nos patients
- Gestion des visites de nos patients à travers leurs parcours de soins, surtout à travers l’équipe multidisciplinaire de LMC : podiatrie, éducation en diabètes, optométrie, pharmacie et la recherche
- Répondre à toutes les demandes par courriels des patients
- Répondre au téléphone (multilignes), gestion et suivi des messages sur la boite vocale de réception
- Gestion du courrier entrant/sortant, les expéditions entrants/sortants (services de messagerie, etc.) et les faxes
- Accepter les paiements (carte de crédit, débit et comptant), au besoin
- Commande des fournitures de bureau et médicaux, au besoin
- Compléter des formulaires et lettres, au besoin
- Couverture pour autres administrateurs(ices), au besoin
- Autres demandes administr


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