Medical Receptionist

3 days ago

Montréal, Canada Canada College Health Centre Full time

Join the Elite Team at Canada College Health Centre

Are you a superstar Medical Secretary looking for an exciting opportunity? Look no further CCHC is now hiring a full-time Medical Receptionist to join our dynamic team from Monday to Friday, 9:00 am to 5:00 pm. This is your chance to shine in a fast-paced and rewarding medical environment.

As a Medical Receptionist at CCHC, you'll be at the forefront of our clinic's operations, ensuring smooth and efficient patient interactions. Your responsibilities will include managing patient appointments, greeting and checking in patients with a warm smile, and providing exceptional customer service that leaves a lasting impression.

Expectations are high, but so are the rewards We're looking for a multitasking maestro who can handle a variety of administrative duties with finesse. You'll be the master of scheduling appointments, coordinating patient records, and supporting our healthcare team to ensure seamless patient flow.

At CCHC, we take pride in delivering excellence in healthcare. We need someone who shares our commitment to providing the highest quality of care to our valued patients. As a Medical Receptionist, you'll play an integral role in this mission by ensuring our patients feel welcome, supported, and well-cared for throughout their journey with us.

Join us at CCHC, where your skills will be valued, your contributions will be recognized, and your career will thrive. Don't miss out on this incredible opportunity to be part of our exceptional team

Key Responsibilities:
1. Warm Greetings and Registration:

- Welcome patients and visitors with genuine warmth and professionalism.
- Efficiently register new patients, update existing records, and verify insurance coverage.
- Assist patients with insurance-related inquiries and provide necessary guidance.

2. Streamlined Appointment Scheduling and Coordination:

- Utilize our advanced appointment system to schedule patient visits, optimizing provider availability.
- Coordinate and reschedule appointments as needed, ensuring accurate maintenance of the appointment calendar.
- Clearly communicate appointment details, including date, time, location, and any necessary instructions.

3. Exceptional Patient Communication and Customer Service:

- Answer incoming calls promptly, addressing inquiries or directing calls to the appropriate department.
- Respond to patient questions, concerns, and requests promptly, ensuring thorough follow-up.
- Embody empathy, patience, and professionalism to provide outstanding customer service.

4. Efficient Administrative Support:

- Maintain and update patient records meticulously, ensuring confidentiality and accuracy.
- Collect and process patient payments, co-pays, and outstanding balances with precision.
- Manage electronic and paper-based medical documentation, including scanning, filing, and organization.

5. Seamless Office Coordination:

- Collaborate with healthcare staff, including physicians, nurses, and medical assistants, to ensure smooth patient flow.
- Assist in managing office supplies, equipment, and inventory for optimal efficiency.
- Maintain a clean, organized, and inviting reception area and waiting room.

6. Compliance and Confidentiality Champions:

- Adhere to all relevant healthcare regulations, especially HIPAA, to safeguard patient privacy and data security.
- Demonstrate utmost professionalism and confidentiality when handling sensitive patient information.

Qualifications and Skills:

- High school diploma or equivalent; additional healthcare administration education or certification is a plus.
- Proven experience as a medical receptionist or in a similar customer service role.
- Exceptional interpersonal and communication skills, both verbally and in writing.
- Strong organizational abilities and meticulous attention to detail.
- Proficiency in using computer systems, electronic health records (EHR), and scheduling software.
- Ability to multitask, prioritize workload, and remain calm under pressure in a busy environment.
- Familiarity with medical terminology and insurance processes is desirable.
- Professionalism, compassion, and a patient-centered approach are paramount.

**Job Types**: Full-time, Permanent

**Salary**: $15.25-$18.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Montréal, QC H3G 1P5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- receptionist: 1 year (required)

**Language**:

- English (required)
- French (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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