Receptionist/administration Assistant

7 months ago

Victoria, Canada Remedy Wellness Centre Full time

**Remedy Wellness Centre is a multidisciplinary clinic located in downtown Victoria. Our team is full of amazing health care practitioners and reception/admin superstars and we are looking for an administrative assistant to join our team**

**About the Role**:
This person has experience with complimentary healthcare professionals, is an exceptional multitasker with efficient communication and excellent people skills. They enjoy delivering a high level of compassionate customer/patient service and advocating for our skilled practitioners and their offerings. They are competent organizers who take initiative and encompass the agility to troubleshoot problems big or small. They are able to build meaningful connections and professional relationships with our patients, staff and practitioners. They work in partnership with the management team to ensure the day-to-day operations of the clinic run smoothly for everyone.

Does this sound like you? Here's what you will be responsible for:

- Being Part of Our Team. Working with the admin team and practitioners to efficiently complete daily tasks, with a high level of communication and organization skills, being a positive and supportive team player.
- Administrative tasks include billing and receiving insurance payments, addressing outstanding receivables, data entry, word processing, and light cleaning duties.
- Assisting with managing practitioner needs. This includes adjusting practitioner shifts and schedules, and accommodating their practice needs.
- Managing patient needs. This includes regular reception shifts at the front desk, managing practitioner schedules, and really getting to know our patients (they are amazing) so you can start to anticipate their needs.
- Ensure the clinic continues to exceed cleanliness standards and safety measures recommended by the public health orders and mandates from the practitioner's governing bodies.
- Opportunity for additional responsibilities including digital design, social media, help with staff event planning, and other projects that are more creative and fun.

**What you need to succeed**:

- Experience and enjoyment in working with people.
- 1-2 years in an office and/or customer service role required.
- Knowledge of the health & wellness industry as an employee and/or patient (previous work experience in a similar setting an asset).
- Exceptional customer service, sales and communication skills.
- You are a relationship builder with excellent interpersonal skills, professional and outgoing.
- Excellent attention to detail and organizational skills.
- Consistently maintain confidentiality and demonstrate good judgement, tact and diplomacy.
- Computer proficiency in programs like Microsoft Office and Google Workspaces (Drive, Excel, Word Doc)
- Experience with platforms including Jane App, Slack, Asana and Canva would be an asset
- Experience with scheduling - bonus if you are familiar with using Jane App software.
- Experience with insurance billing would be an asset, but we are able to train you on this.
- Hours open for negotiation (15-30+hrs/week), and usually consist of a daytime admin shift beginning at 8am or an evening shift until about 7:30pm. Saturdays can be a one 8-hour shift or split by two admin. We're closed on Sundays and most holidays. We set the schedule in advance to suit everyone's needs and preference as best as possible. Your flexibility to also cover additional daytime or evening shifts on occasion is helpful, as we do our best to support each other if someone falls ill or is taking vacation time.

**About our work culture and what we offer**:
A positive and fun work culture is important to us We're inclusive and enjoy connecting with each other outside of the clinic when we can We enjoy outings like billiards, BBQs, games night, community events or casual drinks together and would love for you to join us. We host study groups and mentor programs in our studio space and our staff room is often a place of interesting and inquisitive conversation We have a low turnover of practitioners and admin staff, because it really is great to work here We have each other's backs and will not tolerate any abusive behavior that affects the safety and comfort of working here. Our incentives include competitive wages, discounts or pro bono treatments from practitioners, a health spending account after 1 year, profit share program, diverse workshops and other learning opportunities.

**Job Types**: Part-time, Permanent

Pay: $20.00-$23.00 per hour

**Benefits**:

- Extended health care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person

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