Client Services Analyst

5 months ago

Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

**Position Information**

**Posting Number**:

- ROM23-302E**Title**:

- Client Services Analyst (RFT 1.0 FTE)**Position Status**:

- Regular Full-time**FTE**:

- 1**Job Schedule**:

- Days**Department**:

- Information Technology**Union**:

- Non-union**Site**:

- Royal Ottawa Mental Health Centre**About The Royal**
- As one of Canada’s foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education_._

The Client Services Analyst’s role based in Ottawa to provide support for The Royal’s user community. This includes receiving, prioritizing, documenting, and actively resolving end user issues and requests. Problem resolution may involve the use of diagnostic and help request tracking tools. That position will provide technical support to the entire organization remotely or in person including managing Active Directory Accounts.

**Duties**:

- Provides operational support related to The Royal’s supported technical environment ( Desktop, Network, Clinical and Administrative)
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
- Supports users on the telephone and accessing user’s systems remotely.
- Records, tracks, and documents all actions taken on customer requests, through to final resolution.
- Analyzes, triages and schedules problem resolution activities. Re-assigns problems (when required) to the appropriate specialty or vendor support group.
- Experience with resolving escalated tickets
- Performs post-resolution follow-ups to help requests.
- Performs other duties as required.
- Works in a manner that is in compliance with staff and client safety practices, policies and procedures of the Royal.
- Ensures a work environment that is conducive to The Royal’s Anti-Racism, Harassment & Discrimination Free Workplace Policy.
- Other duties as assigned.

**Qualifications**:

- 2 Year College diploma or university degree in the field of computer science with at least six (6) months to one (1) year of experience
- Working Knowledge of a Microsoft environment (Active Directory) Domains and Group Policy and a good understanding of LAN and WAN environments.
- Experience with Microsoft Exchange and Outlook
- Knowledge of computer hardware and software.
- Working knowledge of desktop and server operating systems.
- Experience with different wireless technologies.
- Knowledge of Hospital Operations, an asset.
- Demonstrated ability and initiative to independently stay abreast of current and emerging information technology trends.
- Demonstrated skill in problem solving and troubleshooting computer hardware, software and network connectivity.
- Excellent written and oral communication skills.
- Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to work independently and as part of a team.
- Highly self-motivated and directed.
- Keen attention to detail.
- Demonstrated ability to exercise good judgment, discretion and maintain confidentiality.
- Exceptional customer service oriented.
- Proven track record of ability to work in confidence across all levels of a highly dynamic organization.
- Available to work after hours, on-call, in a rotation with other Analysts.
- Available to work overtime as required.
- Complete other tasks and duties as requested through IT Management.
- English level A- is mandatory in oral expression, oral comprehension, reading and writing. Bilingual (French/English) is considered an asset.

**Additional Information**
- All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.
- The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
- All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.
- The Royal is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.

  • Service Desk Analyst

    6 months ago

    Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: The Service Desk Analyst works under the supervision of the ITS Service Desk Supervisor to provide technical support to faculty, staff and students. Operating as a single point of contact for service, the Analyst provides front line telephone, walk-in, and/or on-site consulting support by logging and handling all incidents...

  • Overnight Service Desk Analyst

    5 months ago

    Ottawa, Canada Nova Networks Inc. Full time

    **STRENGTHEN YOUR CAREER!** At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment. Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further. We believe strongly in lifelong...

  • Behaviour Analyst

    2 months ago

    Ottawa, Canada Applied Behaviour Consulting Full time

    **Job description** **Company description** Applied Behaviour Consulting offers consultative ABA services to individuals and their families. We offer both short term and long term services delivered directly by a Behaviour Analyst and work with a variety of populations. At Applied Behaviour Consulting we pride ourselves in offering high quality ABA...

  • Client Services Coordinator

    2 months ago

    Ottawa, Canada Access Healthcare Services Inc. Full time

    POSITION TITLE Client Services Coordinator POSITION PROFILE The Client Services Coordinator is responsible for scheduling field staff according to client care needs. They will coordinate communication between multiple stakeholders including field staff, clients, client families, service providers, and Home and Community Care Support Services. The Client...

  • Client Services Coordinator

    5 months ago

    Ottawa, Canada Carefor Health & Community Services Full time

    Job Position: CSC - Part - Time ( every second weekend) Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned,...

  • Client Services Coordinator

    2 months ago

    Ottawa, Canada Carefor Health & Community Services Full time

    **Job Summary** **Responsibilities**: - Serve as the main liaison between clients and internal teams to ensure seamless communication and service delivery. - Analyze client needs and provide tailored solutions to enhance their experience with our products. - Manage multiple projects simultaneously, ensuring timely completion and adherence to client...

  • Client Services Coordinator

    5 months ago

    Ottawa, Canada Carefor Health & Community Services Full time

    Job Position: CSC Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The...

  • Client Services Coordinator

    6 months ago

    Ottawa, Canada Carefor Health & Community Services Full time

    Job Position: CSC - Full Time Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are...

  • Client Services Coordinator

    5 months ago

    Ottawa, Canada Carefor Health & Community Services Full time

    Job Position: CSC - Full Time Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are...

  • Client Service Specialist

    6 months ago

    Ottawa, Canada BMS Canada Risk Services Ltd. Full time

    **Position Title**: Client Service Specialist **Location**: Ottawa, ON **(This is an office based role)** **We require a French Speaker for this role.** **Summary of Position**: BMS is a specialist Insurance Brokerage and we are hiring a full-time Client Service Specialist to join our award-winning team. As a Client Service Specialist, you will be exposed...

  • Client Services Analyst

    5 months ago

    Ottawa, Canada The Royal Mental Health Centre Full time

    Duties : Provides operational support related to The Royal’s supported technical environment ( Desktop, Network ,Clinical and Administrative) Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance. Supports users on the telephone and...

  • Client Services Coordinator- Bilingual

    5 months ago

    Ottawa, Canada Carefor Health & Community Services Full time

    Job Position: CSC - Full Time - Evenings Monday to Friday 3pm-11pm and fair share of weekends. Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service...

  • Policy Analyst

    5 months ago

    Ottawa, Canada Indigenous Services Canada Full time

    YOU MUST APPLY ON THE GOVERNMENT OF CANADA WEBSITE, LINK IS AT END OF JOB DESCRIPTION. The Advanced Policy Analyst Program - Indigenous (APAP-I) is seeking highly motivated Indigenous individuals who have an interest in Canadian public policy and governance, and who possess sound judgment, analytical skills, leadership potential, and the ability to work in...

  • Service Desk Analyst

    5 months ago

    Ottawa, Canada Bank of Canada Full time

    **Service Desk Analyst** **Take a central role** The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and...

  • Digital Analyst

    1 month ago

    Ottawa, Ontario, Canada CB Canada Full time

    Job Title: Digital AnalystAt CB Canada, we are seeking a highly skilled Digital Analyst to join our team. As a Digital Analyst, you will play a crucial role in helping our clients make informed business decisions by analyzing and interpreting complex data sets.Key Responsibilities:Actively participate in account service roles, staying up-to-date with...

  • Systems Analyst

    5 months ago

    Ottawa, Canada NTT DATA Full time

    We are currently seeking a Systems Analyst to join our team in Canada. Location: Remote Language: Bilingual (English/French) Security: Reliability **How You'll Help Us**: We are looking for a Systems Analyst with 5 years experience. You will work collaboratively with stakeholders to identify improvements and design systems to implement those and...

  • Benefits Analyst

    6 months ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Benefits Analyst to join our team in Ottawa. The Benefits Analyst will provide group benefits consulting support, including design and financial management for existing medium and large clients and prospects. The Benefits Analyst will work closely with internal consulting teams, interface with vendors, support client deliverables, and...

  • Senior Business Solutions Analyst

    1 month ago

    Ottawa, Ontario, Canada Donna Cona Inc. Full time

    Donna Cona Inc. is seeking a Senior Business Analyst for a key government client.Identify service contracts with service providers and provide technical support for emergency lines;Plan and manage contracts with service providers for each line;As a Senior Business Analyst, you will play a key role in supporting the client's business operations.

  • Operations Analyst

    6 months ago

    Ottawa, Canada Crisis24 Full time

    At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work - and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested? Operations Analyst - Ottawa...

  • Bilingual Service Desk Analyst

    5 months ago

    Ottawa, Canada Nova Networks Inc. Full time

    **STRENGTHEN YOUR CAREER!** At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment. Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further. We believe strongly in lifelong...