Client Services Coordinator

2 weeks ago

Pembroke, Canada Access Healthcare Services Inc. Full time

POSITION TITLE
Client Services Coordinator
POSITION PROFILE
The Client Services Coordinator is responsible for scheduling field staff according to client care needs. They will coordinate communication between multiple stakeholders including field staff, clients, client families, service providers, and Home and Community Care Support Services. The Client Services Coordinator will provide overall support to the client services team and undertake other administrative tasks as required.
REQUIRED SKILLS
- Excellent communication and customer service skills
- Experience with AlayaCare an asset
- Ability to prioritize and multi-task to meet tight deadlines
- Experience with MS Word, Excel, and Outlook
- Experience in Home healthcare and Scheduling program an asset
- Demonstrates professionalism and fosters a positive work culture at all times
- Capable of organizing and inputting large amounts of data with accuracy
- Able to work independently and as part of a team

ROLES & RESPONSIBILTIES
- Processes all new referrals and incoming updates and communicates relevant information to teams as required.
- Ensures care providers are scheduled effectively and efficiently to ensure client needs are met.
- Communicates with patients, families and care staff regarding scheduling requirements or change.
- Provides customer service support by responding to client inquires as required.
- Maintains accurate records of care provider availability in the AlayaCare system.
- Take into consideration the individual needs of patients (and families), and of care providers, when making decisions.
- Maintains accessibility by phone for patients, care providers, referral sources and other stakeholders
- Actively pursues positive relationships with care providers, patients and staff.
- Follow up appropriately on time sensitive matters.
- Resolve or escalate, as required, client/family/staff concerns/issues.
- Ensures documentation is completed as per organizational policies and procedures
- Enters and/or escalates critical and relevant information to ensure appropriate and timely follow up
- Other duties as determined by the Manager, Client Services or designate

**REQUIREMENTS**:

- Experience in home health scheduling highly desirable
- 1 year of Office or Medical Administration and/or Scheduling Experience an asset
- Bilingualism preferred

Access Healthcare Services Inc. is proud to announce that it has recently (2023) been re-awarded a four-year accreditation with exemplary standing, the highest award available from Accreditation Canada. We are a nurse managed home healthcare organization that provides services on behalf of the Champlain Local Health Integration Network, private individuals, insurance companies and other municipal and provincial organizations in various sectors.
We would like to thank everyone in advance for their interest in Access Healthcare Services Inc. however, only applicants selected to join us for the first round will be contacted.

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