Client Services Coordinator
5 months ago
Job Position: CSC - Full Time
Reporting to: Supervisor, CSC
Location: Ottawa
Job Group: Unionized (CUPE)
The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also maintains accurate documentation and communications to clients, service providers and other users. A Client Services Coordinator may have to manage client expectations to ensure the expected service level is achieved.
**Primary Responsibilities include**:
- Schedules service providers for client visits in areas assigned by manager
- Provides work schedules to staff that meet client needs and maximize continuity of care.
- Keeps up to date with daily changes such as staff availability, changes in client service authorizations and/or care plans
- Ensures client and service provider information is accurate and up to date in the scheduling database
- Verifies visit confirmations from field staff and processes in a timely manner to be processed by the billing department
- Verifies payroll information for field staff in a timely manner ensuring accuracy of hours, mileage, stats and premiums.
- Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not seen/ not found visits, extensions to planned review dates
- Works collaboratively as part of a team willing to assist others and mentor new staff
- Contributes to the principles of customer-focused service and continuous quality improvement
- Functions and completes all duties in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards
**Qualifications**:
- Diploma or Degree from an accredited College or University/ currently enrolled in a college or University program
- Previous scheduling experience preferred
- Experience using database software and Microsoft Office Suite
- Accurate and efficient computer data-entry skills
- Knowledge of medical terminology is considered an asset
- Demonstrated problem solving skills
- Excellent interpersonal skills
- Proven ability to manage coinciding demands, and demonstrated flexibility to adjust
- priorities to meet changing demands and circumstances
- Ability to respond appropriately in pressure situations with a calm and professional demeanor
- Ability to plan, organize and coordinate activities
- Must be able to work independently and within a team
- Excellent communication skills, both verbal and written
**What we offer you**:
- Competitive annualized CAD$39, 468.00 ($20.47) - $49, 354.50 ($25.31).
- Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
- Flexible schedule and work arrangements
- Work life balance & Float Holidays
- Professional development opportunities
- A collaborative team culture that supports making a difference in the lives of our client
INHP
**Job Types**: Full-time, Fixed term contract
Contract length: 5 months
Pay: $20.47-$25.31 per hour
Expected hours: 37.5 per week
**Benefits**:
- Company pension
- Employee assistance program
- Flexible schedule
- On-site parking
- Paid time off
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
-
Client Services Coordinator
2 months ago
Ottawa, Canada Access Healthcare Services Inc. Full timePOSITION TITLE Client Services Coordinator POSITION PROFILE The Client Services Coordinator is responsible for scheduling field staff according to client care needs. They will coordinate communication between multiple stakeholders including field staff, clients, client families, service providers, and Home and Community Care Support Services. The Client...
-
Client Services Coordinator
5 months ago
Ottawa, Canada Carefor Health & Community Services Full timeJob Position: CSC - Part - Time ( every second weekend) Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned,...
-
Client Services Coordinator
5 months ago
Ottawa, Canada Carefor Health & Community Services Full timeJob Position: CSC - Full Time Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are...
-
Client Services Coordinator
5 months ago
Ottawa, Canada Carefor Health & Community Services Full timeJob Position: CSC Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The...
-
Client Services Coordinator- Bilingual
5 months ago
Ottawa, Canada Carefor Health & Community Services Full timeJob Position: CSC - Full Time - Evenings Monday to Friday 3pm-11pm and fair share of weekends. Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service...
-
Client Services Coordinator-part Time
5 months ago
Ottawa, Canada Carefor Health & Community Services Full timeJob Position: CSC - Part - Time ( every second weekend) Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned,...
-
Client Services Coordinator-part Time
2 months ago
Ottawa, Canada Carefor Health & Community Services Full timeThe Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also maintains accurate documentation and communications with clients,...
-
Client Service Coordinator
1 week ago
Ottawa, Canada Bayshore HealthCare Full time**The Client Scheduling Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.** **DUTIES AND RESPONSIBILITIES** - Handle and document prospective client inquiries regarding requests for...
-
Client Services Coordinator
2 months ago
Ottawa, Canada Carefor Health & Community Services Full time**Job Summary** **Responsibilities**: - Serve as the main liaison between clients and internal teams to ensure seamless communication and service delivery. - Analyze client needs and provide tailored solutions to enhance their experience with our products. - Manage multiple projects simultaneously, ensuring timely completion and adherence to client...
-
Client Services Coordinator- Permanent Part-time
5 months ago
Ottawa, Canada Carefor Health & Community Services Full time**The Opportunity: Part-time Client Services Coordinator** The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also...
-
Client Services Coordinator- Temporary Part-time
5 months ago
Ottawa, Canada Carefor Health & Community Services Full time**The Opportunity: Part-time Client Services Coordinator** The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also...
-
Client Service Coordinator
2 months ago
Ottawa, Canada Anglican Diocese of Ottawa Full timeClient Service Coordinator - Westboro Region Food Bank The Westboro Region Food Bank, operating out of All Saints Anglican Church in the heart of Ottawa, is seeking a dedicated and organized Client Service Coordinator to join our team. We are committed to supporting our community by providing essential services, and we are looking for someone who shares our...
-
Client Services Coordinator
3 weeks ago
Ottawa, Ontario, Canada Employment and Social Development Canada Full timeClient Services Coordinator Job DescriptionWe are seeking a highly motivated and organized Client Services Coordinator to join our team. In this role, you will be responsible for providing exceptional customer service to our clients.Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve customer complaints in a fair and...
-
Client Services Coordinator
5 months ago
Ottawa, Canada Avison Young Canada Full timeOur Story: **About You**: You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple...
-
Client Services Coordinator
6 months ago
Ottawa, Canada Oxford Learning Centres, Inc. Full time**Full-Time Client Services Coordinator Wanted**: Want to add rockstar to your job title? Searching for more meaning in your career? Look no further! We know why you want to work in education, and we offer the opportunity to reach every single family who comes through our door. **Oxford Learning Nepean **is looking for a dynamic and motivated Client...
-
Client Service Coordinator
5 months ago
Ottawa, Canada Bayshore HealthCare Full timeBayshore Home Health is a community health care provider full of heart. We believe in creating special moments for our clients each and every day whether at the bedside, on the phone or providing support to our healthcare heroes. We are dedicated to enhancing the quality of life, dignity, and independence of all Canadians by providing customized care...
-
Project Coordinator
3 weeks ago
Ottawa, Ontario, Canada Adecco Canada Full timeAdecco Canada is seeking a motivated and dynamic Client Services Project Coordinator to join our team. This is a fully remote, contract role, paying $28 per hour. The successful candidate will be responsible for supporting project management and client services teams, ensuring the timely delivery of project deliverables while maintaining the highest quality...
-
Veterinary Client Service Coordinator
1 week ago
Ottawa, Ontario, Canada VCA Animal Hospitals Full timeVeterinary Reception, Client CareLocation: Ottawa, ONWe are seeking a motivated and organized Veterinary Client Service Coordinator to join our team at Alta Vista Animal Hospital.This role is an exceptional opportunity for someone who is passionate about delivering exceptional customer service and providing a warm welcome to our patients and their owners.The...
-
Client Scheduling Coordinator
7 months ago
Ottawa, Canada Bayshore HealthCare Full timeThe Client Scheduling Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required**.** DUTIES AND RESPONSIBILITIES - Handle and document prospective client inquiries regarding requests for care...
-
Service Coordinator
5 months ago
Ottawa, Canada Francis H.V.A.C. Services Ltd. Full timeFrancis H.V.A.C. Services is a commercial heating, air conditioning, ventilation, and refrigeration contractor. Since 1933 Francis has been providing quality service to commercial, industrial, and institutional clients of all sizes throughout Eastern Ontario. We service, maintain, install, and provide new construction services for all types and makes of...